Support Board
Date/Time: Fri, 02 Jan 2026 13:19:58 +0000
Post From: Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker
| [2025-12-26 10:49:54] |
| User789115 - Posts: 4 |
|
Hi there, Here is the Message Log after clearing it and selecting "Delete All Data and Download" on the chart, as requested: 2025-12-26 10:46:12.220 | Software version: 2752 64-bit 2025-12-26 10:46:12.220 | Primary Thread ID: 22108 2025-12-26 10:46:12.220 | Usage end date: 2026-09-02 2025-12-26 10:46:12.220 | Enabled for: Advanced Features 2. 2025-12-26 10:46:12.220 | Enabled for: Sierra Chart Historical Data Service. 2025-12-26 10:46:12.220 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-26 10:46:12.220 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-26 10:46:12.220 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-26 10:46:12.220 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-12-26 10:46:12.220 | Custom symbol settings values: enabled 2025-12-26 10:46:12.220 | Chart Update Interval: 400 2025-12-26 10:46:12.220 | Intraday Data Storage Time Unit: 0 2025-12-26 10:46:12.220 | Time Zone: +00:00:00 (UTC+00) 2025-12-26 10:46:12.220 | 2025-12-26 10:46:12 Local computer time in UTC 2025-12-26 10:46:12.220 | 2025-12-26 10:46:12 Local computer time in SC Time Zone 2025-12-26 10:46:12.220 | 2025-12-26 10:45:14 Server time in UTC 2025-12-26 10:46:12.220 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-12-26 10:46:12.220 | Program path: C:\SierraChart\ 2025-12-26 10:46:12.220 | Data Files path: C:\SierraChart\Data\ 2025-12-26 10:46:12.220 | OS Version Number: 10.0 2025-12-26 10:46:12.220 | Locale Setting: C 2025-12-26 10:46:12.221 | DLLs: UserContributedStudies_64.dll 2025-12-26 10:46:12.221 | Allowed protected custom studies: 2025-12-26 10:46:12.221 | Crash reporter started: true 2025-12-26 10:46:12.221 | 2025-12-26 10:46:16.797 | MESH6.CME 5 Min #1 | Reloading chart. 2025-12-26 10:46:16.837 | MESH6.CME Rev. 16t #2 | Reloading chart. 2025-12-26 10:46:16.876 | MESH6.CME 3 Min #3 | Reloading chart. 2025-12-26 10:46:16.894 | MESH6.CME 3 Min #5 | Reloading chart. 2025-12-26 10:46:16.909 | MESH6.CME 5 Min #6 | Reloading chart. 2025-12-26 10:46:16.925 | MESH6.CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.013 | MESH6.CME 5 Min #1 | Chart data loading complete. 2025-12-26 10:46:17.015 | MESH6.CME 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.107 | MESH6.CME 3 Min #3 | Chart data loading complete. 2025-12-26 10:46:17.220 | MESH6.CME 3 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.229 | MESH6.CME 3 Min #5 | Chart data loading complete. 2025-12-26 10:46:17.230 | MESH6.CME Rev. 16t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.246 | MESH6.CME Rev. 16t #2 | Chart data loading complete. 2025-12-26 10:46:17.247 | MESH6.CME 5 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.263 | MESH6.CME 5 Min #6 | Chart data loading complete. 2025-12-26 10:46:17.332 | Using symbol data fast lookup vector 2025-12-26 10:46:17.333 | Rithmic Direct - DTC | Starting real-time market data updates for: MESH6.CME. ID: 1 Service code: rithmic.trading 2025-12-26 10:46:17.336 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2025-12-26 10:46:17.336 | Rithmic Direct - DTC | Requesting security definition data for: MESH6.CME. ID: 1 2025-12-26 10:46:17.336 | Starting DelayedDownloadMonitoringTimer 2025-12-26 10:46:17.336 | Starting HDTimeoutTimer 2025-12-26 10:46:17.336 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-12-26 10:46:17.336 | DTC Client socket (2) | New receive buffer size: 0 2025-12-26 10:46:17.336 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2025-12-26 10:46:17.336 | Added historical Intraday data request for MESH6.CME to the queue. 2025-12-26 10:46:17.336 | Intraday data recording state for symbol MESH6.CME is set to download 'Pending'. 2025-12-26 10:46:17.339 | Triggering next historical data download in queue. 2025-12-26 10:46:17.361 | Delaying start of download for MESH6.CME. 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-12-26 10:46:18.035 | Rithmic Direct - DTC (Data) | Received logon response. 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Server Name: . 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH6.CME 2025-12-26 10:46:18.232 | Rithmic Direct - DTC (Data) | Received security definition for symbol MESH6.CME 2025-12-26 10:46:23.324 | HD Request # 1 | Downloading Intraday chart data for MESH6.CME to the file MESH6.CME.scid. Service: rithmic.trading 2025-12-26 10:46:23.325 | HD Request # 1 | Download start date-time: 2025-12-24 18:15:00.000000. File last date-time: 2025-12-24 18:15:00.000000 2025-12-26 10:46:23.325 | HD Request # 1 | Using server: rsc.rithmic.com port 50530. Use encryption. 2025-12-26 10:46:23.326 | Socket (3) | Creating socket. Using TLS 1.2. 2025-12-26 10:46:23.326 | Socket (3) | New receive buffer size: 0 2025-12-26 10:46:23.326 | Socket (3) | Connecting to IP: 216.57.156.163. 2025-12-26 10:46:23.500 | HD Request # 1 | Sending historical data logon request message. 2025-12-26 10:46:24.031 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-12-24 18:15:00. Record interval: 0. Symbol: MESH6.CME 2025-12-26 10:46:24.211 | HD Request # 1 | Receiving Intraday data for MESH6.CME starting at 2025-12-25 23:00:00.011000 2025-12-26 10:46:28.044 | Socket (3) | CloseSocket call. 2025-12-26 10:46:28.044 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-12-26 10:46:28.045 | Historical data download thread signaled to stop. 2025-12-26 10:46:28.045 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-12-25 23:00:00.011000. 2025-12-26 10:46:28.045 | HD Request # 1 | Received 26882 Intraday data records from 2025-12-25 23:00:00.011000 to 2025-12-26 10:46:23.255000 (11.8 hours. Delay: 4.8 seconds) and wrote 26880 records for MESH6.CME 2025-12-26 10:46:28.053 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-12-26 10:46:23.255000 2025-12-26 10:46:28.053 | HD Request # 1 | Completion time: 5s. 2025-12-26 10:46:28.053 | HD Request # 1 | Intraday data download complete for MESH6.CME. Unique request ID: 1 2025-12-26 10:46:28.053 | Removing historical data download ID 1. 2025-12-26 10:46:28.053 | Real-time Intraday chart data file updates started for MESH6.CME 2025-12-26 10:46:28.053 | Intraday chart data file opened for MESH6.CME 2025-12-26 10:46:28.053 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-12-26 10:46:28.053 | 2025-12-26 10:46:28.053 | No download requests in the queue to start downloads for. 2025-12-26 10:46:28.218 | Socket (3) | Socket gracefully closed by remote side. 2025-12-26 10:46:28.218 | Socket (3) | Closed. 2025-12-26 10:46:51.682 | Opened cached Intraday file: C:\SierraChart\Data\MESH6.CME.scid. Thread ID: 4240 2025-12-26 10:46:55.826 | Added historical Intraday data request for MESH6.CME to the queue. 2025-12-26 10:46:55.826 | Intraday data recording state for symbol MESH6.CME is set to download 'Pending'. 2025-12-26 10:46:55.826 | Triggering next historical data download in queue. 2025-12-26 10:46:55.826 | HD Request # 2 | Downloading Intraday chart data for MESH6.CME to the file MESH6.CME.scid. Service: rithmic.trading 2025-12-26 10:46:55.831 | Reloading all charts with filename: MESH6.CME.scid 2025-12-26 10:46:55.837 | HD Request # 2 | Download start date-time: 2025-06-23 10:46:55.000000. File last date-time: 00:00:00.000000 2025-12-26 10:46:55.837 | HD Request # 2 | Using server: rsc.rithmic.com port 50530. Use encryption. 2025-12-26 10:46:55.837 | Socket (3) | Creating socket. Using TLS 1.2. 2025-12-26 10:46:55.838 | Socket (3) | New receive buffer size: 0 2025-12-26 10:46:55.838 | Socket (3) | Connecting to IP: 216.57.156.163. 2025-12-26 10:46:55.886 | MESH6.CME Rev. 16t #2 | Reloading chart. 2025-12-26 10:46:55.891 | MESH6.CME Rev. 16t #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.892 | MESH6.CME Rev. 16t #2 | Chart data loading complete. 2025-12-26 10:46:55.893 | MESH6.CME 3 Min #3 | Reloading chart. 2025-12-26 10:46:55.898 | MESH6.CME 3 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.900 | MESH6.CME 3 Min #3 | Chart data loading complete. 2025-12-26 10:46:55.901 | MESH6.CME 3 Min #5 | Reloading chart. 2025-12-26 10:46:55.905 | MESH6.CME 3 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.906 | MESH6.CME 3 Min #5 | Chart data loading complete. 2025-12-26 10:46:55.908 | MESH6.CME 5 Min #6 | Reloading chart. 2025-12-26 10:46:55.913 | MESH6.CME 5 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.914 | MESH6.CME 5 Min #6 | Chart data loading complete. 2025-12-26 10:46:56.010 | HD Request # 2 | Sending historical data logon request message. 2025-12-26 10:46:56.188 | MESH6.CME 5 Min #1 | Reloading chart. 2025-12-26 10:46:56.197 | MESH6.CME 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:56.198 | MESH6.CME 5 Min #1 | Chart data loading complete. 2025-12-26 10:46:56.529 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-06-23 10:46:55. Record interval: 0. Symbol: MESH6.CME 2025-12-26 10:46:56.701 | HD Request # 2 | Receiving Intraday data for MESH6.CME starting at 2025-06-23 14:18:34.614000 2025-12-26 10:46:57.208 | HD Request # 2 | Out of order historical Intraday data. Timestamp before out of order data: 2025-08-22 20:20:14. First Timestamp of record being filtered out: 2025-08-18 19:42:44. 2025-12-26 10:47:01.263 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-06-23 14:18:34.614000. 2025-12-26 10:47:01.478 | MESH6.CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.606 | MESH6.CME Rev. 16t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.644 | MESH6.CME 3 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.669 | MESH6.CME 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.904 | MESH6.CME 5 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:48:17.949 | Socket (3) | CloseSocket call. 2025-12-26 10:48:17.949 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-12-26 10:48:17.954 | Historical data download thread signaled to stop. 2025-12-26 10:48:17.954 | HD Request # 2 | Received 4048370 Intraday data records from 2025-06-23 14:18:34.614000 to 2025-12-26 10:48:08.413000 (185.9 days. Delay: 9.5 seconds) and wrote 4048305 records for MESH6.CME 2025-12-26 10:48:17.965 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-12-26 10:48:08.413000 2025-12-26 10:48:17.965 | HD Request # 2 | Completion time: 1m 22s. 2025-12-26 10:48:17.965 | HD Request # 2 | Intraday data download complete for MESH6.CME. Unique request ID: 2 2025-12-26 10:48:17.965 | Removing historical data download ID 2. 2025-12-26 10:48:17.965 | Real-time Intraday chart data file updates started for MESH6.CME 2025-12-26 10:48:17.965 | Intraday chart data file opened for MESH6.CME 2025-12-26 10:48:17.965 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-12-26 10:48:17.965 | 2025-12-26 10:48:17.965 | No download requests in the queue to start downloads for. 2025-12-26 10:48:18.117 | Socket (3) | Socket gracefully closed by remote side. 2025-12-26 10:48:18.117 | Socket (3) | Closed. 2025-12-26 10:48:26.827 | Opened cached Intraday file: C:\SierraChart\Data\MESH6.CME.scid. Thread ID: 4240 |