Support Board
Date/Time: Sun, 01 Mar 2026 22:20:38 +0000
Intraday Charts Becoming Invisible/Freezing When Switching Chartbooks – Version 2859
View Count: 346
| [2026-01-13 08:12:32] |
| Fabio - Posts: 147 |
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Good morning, I recently updated to Sierra Chart version 2859 and have since encountered an intermittent issue with intraday charts disappearing from the screen. Setup overview: - I use layouts with 7 charts per chartbook. - I run 4 separate instances of Sierra Chart simultaneously, each displaying different markets. - In each chartbook, the bottom half contains two intraday charts placed side by side: one 3-minute chart and one Volume-based chart. Observed behavior: When switching between chartbooks, the two bottom intraday charts occasionally freeze — they continue displaying the data from the previous chartbook instead of updating to the new one. Shortly after, as soon as I hover the mouse over these frozen chart areas, both charts completely disappear from view. Interestingly, the Compact Tool Value window (displaying price, date, time, etc.) continues to update correctly when hovering over the now-empty space, indicating that the chart windows are still present and responsive but simply no longer visible. All affected charts are attached (non-detached) windows within the main Sierra Chart interface. I hope this description is clear — I have seen other threads of similar "windows disappearing" or visibility issues, so I believe I am not the only user experiencing something like this. Could you please advise on possible causes or solutions? Any guidance would be greatly appreciated. Thank you in advance for your assistance. Best regards, Fabio |
| [2026-01-13 12:00:49] |
| ameetmedi - Posts: 47 |
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I'm having similar issues
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| [2026-01-13 15:16:49] |
| Sierra_Chart Engineering - Posts: 23083 |
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These issues are unlikely to be related to the new versions. They clearly sound like operating system issues. Issues like this are always operating system level issues. Are you using OpenGL? We are not aware of any other user having an issue like you are describing: I hope this description is clear — I have seen other threads of similar "windows disappearing" or visibility issues, so I believe I am not the only user experiencing something like this.
How do you have this setting set?: General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) Try changing it to the opposite setting and see if that helps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-13 15:18:12
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| [2026-01-13 15:19:14] |
| ameetmedi - Posts: 47 |
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thanks. I have set it to Yes now. Will monitor and yes I'm on a Mac using Crossover but hadn't noticed it earlier on previous builds.
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| [2026-01-13 15:33:02] |
| ameetmedi - Posts: 47 |
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Ok. Done as suggested. Thanks
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| [2026-01-13 16:17:06] |
| Sierra_Chart Engineering - Posts: 23083 |
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Another action that we will add, that might help, but might not, but also adds some amount of inefficiency when switching a Chartbook is we will perform a delayed redraw, of all chart windows after the Chartbook switch is complete.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-13 16:17:36
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| [2026-01-14 08:20:23] |
| Fabio - Posts: 147 |
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Thank you for your prompt response. These issues are unlikely to be related to the new versions. They clearly sound like operating system issues. Issues like this are always operating system level issues.
I appreciate the suggestion, however I must respectfully point out a couple of key observations that make an operating system issue highly unlikely: 1. I had never experienced these symptoms prior to updating to version 2859. 2. The problem occurs consistently and exclusively in instance #4. Given that the issue appeared immediately after the software update and is isolated to one specific instance (with no changes to my Windows OS in the meantime), the evidence strongly suggests a connection to the new version rather than to the operating system itself. Regarding the setting you asked about: How do you have this setting set?:
General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) This has always been set to No and has never been modified. I am currently testing with it changed to Yes to gather more information, but given that the issue only started after the update — and the setting itself remained untouched — it is difficult to see how this could be the root cause. I would greatly appreciate any further insights or additional troubleshooting steps you can provide, particularly in light of the timing of the problem relative to version 2859. Thank you for your assistance. PS: We are not aware of any other user having an issue like you are describing:
I hope this description is clear — I have seen other threads of similar "windows disappearing" or visibility issues, so I believe I am not the only user experiencing something like this. I was referring to this thread, but apparently is not the same issue I have? Notice: Solution to: Chart/Chartbook Tabs Visibility Issues, Portions of Chart Window Cut Off Date Time Of Last Edit: 2026-01-14 08:20:57
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| [2026-01-14 12:06:44] |
| Sierra_Chart Engineering - Posts: 23083 |
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With our in-depth understanding of how everything works we know that problems like this are absolutely operating system related: I appreciate the suggestion, however I must respectfully point out a couple of key observations that make an operating system issue highly unlikely: Maybe there is something we can do, but it certainly is not clear what that would be. Try changing the settings we describe, in post #5. The extensive work to resolve the issues described here are different than the issue that you have: This is actually already implemented after a review: Another action that we will add, that might help, but might not, but also adds some amount of inefficiency when switching a Chartbook is we will perform a delayed redraw, of all chart windows after the Chartbook switch is complete.
When switching between chartbooks, the two bottom intraday charts occasionally freeze — they continue displaying the data from the previous chartbook instead of updating to the new one. We want to understand this better. So there are charts from a previous Chartbook still displaying? Or these charts belong to the Chartbook you switched to? Shortly after, as soon as I hover the mouse over these frozen chart areas, both charts completely disappear from view.
What happens when you left click one of those charts that you cannot see? Does it then become visible. After you left click on it, use the left and right arrow keys to scroll the chart and see if it then appears.Interestingly, the Compact Tool Value window (displaying price, date, time, etc.) continues to update correctly when hovering over the now-empty space, indicating that the chart windows are still present and responsive but simply no longer visible. This is simply an operating system issue. If a chart window is there but it is not visible this is an operating system issue. The operating system is responsible for showing the chart.When you switch to a new Chartbook, the charts, are made visible either by creating the chart window if necessary, or by showing the window. This is guaranteed to work. There cannot be a failure with this. There cannot be a failure with this. Unless of course there is a failure on your specific system which is logged in the Message Log. But in this case, the chart is actually not going to be there. There would be no evidence of the existence of the chart window. This whole thread is a waste of our time. We are not faulting you, but we are faulting windows. All we are dealing with is stupid Microsoft problems. These are stupid Microsoft problems and that is all they are. This is not a problem with Sierra Chart. We are not wrong about this. Nevertheless, we will do our best to understand what the problem is and see what can be done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-14 12:09:19
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| [2026-01-14 12:15:55] |
| Sierra_Chart Engineering - Posts: 23083 |
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We see that you are running version 2859. The current version is 2862. Update to version 2862: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-14 13:51:28] |
| Fabio - Posts: 147 |
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Thank you for following up and for your willingness to investigate further. We want to understand this better. So there are charts from a previous Chartbook still displaying? Or these charts belong to the Chartbook you switched to?
To clarify the behaviour I’m observing: As soon as I switch to a different Chartbook, the two intraday charts in the bottom half of the screen continue to display data from the previous Chartbook. Example: I was viewing NQ → I switch to ZC → the upper section correctly updates to ZC, but the bottom two charts remain stuck on NQ. When I hover the mouse over either of those “stuck” bottom charts, they immediately disappear, leaving a completely black/empty area (as shown in the attached screenshot). In the screenshot, you can see that the bottom section should contain two charts (a 3-minute chart on the bottom right and a volume chart on the bottom left), but nothing is visible. Additionally, in the top-left corner of each black area, the platform displays a “calculating studies…” message, which suggests some kind of rendering or update process is attempting — but failing — to complete. What happens when you left click one of those charts that you cannot see? Does it then become visible. After you left click on it, use the left and right arrow keys to scroll the chart and see if it then appears.
Regarding your question about interaction: - Left-clicking on the invisible charts does nothing (no selection, no focus). - Right-clicking, however, works normally: the context menu appears, I can place orders, use all my custom keyboard shortcuts, etc. This confirms there is still an underlying chart present. (I guess?) - The Compact Tool Value (CTV) panel also continues to show live prices for those charts — albeit with clearly incorrect negative values (e.g. -534), which further indicates a rendering/data-sync failure rather than the chart being truly closed or removed. Nevertheless, we will do our best to understand what the problem is and see what can be done.
I truly appreciate your efforts to resolve this. That said, I hope you can understand how disruptive this is during live trading: switching between instruments/markets mid-session only to return and find essential charts have vanished — with the only reliable workaround being to close and reload the entire Chartbook — makes real-time decision-making and order management extremely difficult and risky. Please let me know if there are any additional logs, specific settings, or diagnostic steps I can provide to help narrow this down. I’m happy to assist in any way that can speed up identification of the root cause. Thank you again for your attention to this matter. Best regards, Fabio |
 Charts issue.png / V - Attached On 2026-01-14 13:35:34 UTC - Size: 93.22 KB - 32 views |
| [2026-01-14 17:28:19] |
| Sierra_Chart Engineering - Posts: 23083 |
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We still do not have an answer to this question: We want to understand this better. So there are charts from a previous Chartbook still displaying? Or these charts belong to the Chartbook you switched to?
What Chartbook do those charts belong to? Do they belong to the Chartbook, you switched away from or the one you switched to?Or thinking about the question some more, maybe it is not clear to you what chart they belong to. Example: I was viewing NQ → I switch to ZC → the upper section correctly updates to ZC, but the bottom two charts remain stuck on NQ. Additionally, in the top-left corner of each black area, the platform displays a “calculating studies…” message, which suggests some kind of rendering or update process is attempting — but failing — to complete. A chart will show Calculating Studies, when the studies are being calculated but in this case, the user interface of Sierra Chart is completely inoperable. And you cannot change Chartbooks.So the graphics on those charts are just not updating for some reason. Yes we know all of the problems with the Microsoft Windows operating system and we still believe this is operating system related: I truly appreciate your efforts to resolve this. That said, I hope you can understand how disruptive this is during live trading: switching between instruments/markets mid-session only to return and find essential charts have vanished — with the only reliable workaround being to close and reload the entire Chartbook — makes real-time decision-making and order management extremely difficult and risky.
We have no other reports of an issue like this. Also, the behavior you are seeing is so flat-out absurd, that something is seriously wrong. And it makes no sense to be within Sierra Chart itself. There are no changes, which would cause behavior like this. None. None of this makes any sense at all. There is no technical reason why this would be occurring based on the changes. Are you using OpenGL? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-14 23:13:10
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| [2026-01-14 18:32:00] |
| Sierra_Chart Engineering - Posts: 23083 |
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Post above has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-14 20:17:01] |
| Sierra_Chart Engineering - Posts: 23083 |
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Regarding, post # 11 if we can get the two Chartbooks, NQ and ZC, we will test those. Otherwise, we have no ideas about this. Instructions to attach: Support Board Posting Information: Attaching a File (Optional) They will be private attachments by default. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-15 13:39:02] |
| Fabio - Posts: 147 |
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We still do not have an answer to this question:
We want to understand this better. So there are charts from a previous Chartbook still displaying? Or these charts belong to the Chartbook you switched to? What Chartbook do those charts belong to? Do they belong to the Chartbook, you switched away from or the one you switched to? When I switch chartbook, the bottom half of the screen (such as the 2 intraday charts) maintains the view of the 2 intraday charts belonging to the previous chartbook. Example; I am on chartbook 1, let's call it ZN with all its own charts. I switch to chartbook 2, let's call it ZW. After the switch from ZN to ZW, the lower half of the screen maintains the view of chartbook 1 (such as ZN) even though I am now on chartbook 2. Essentially, I see the upper half of the screen showing chartbook 2 (correct and expected behaviours) while the lower half of the screen won't change, remaining on chartbook 1 (definitely something wrong). At this point I see the upper half of the screen of chartbook 2 with ZW, while the lower half of the screen showing (still) ZN Then, IF I hover the mouse over the lower half of the screen, the 2 intraday charts belonging to the previous chartbook (such as chartbook 1) simply disappears, leaving a dark space on the screen as shown in the screenshot I sent. Example: I was viewing NQ → I switch to ZC → the upper section correctly updates to ZC, but the bottom two charts remain stuck on NQ.
So in this ZC Chartbook, are there charts in the same position for the ZC Chartbook where you see the charts that are blank? Every single chartbook (Chartbook 1,2,3,4, etc) use the exact same framework with the exact same layout. The only thing that is different across them is the volume-base chart which needs to be adjusted (i.e. 1K vol for NQ, 4K for ZN, etc) based upon the volume exchanged. Other than that they are identical. So the answer to this question is yes, there are 2 charts where I see the blank space in each and every chartbook. Are you using OpenGL?
Yes I do, I find it very beneficial for distributing the load off of the GPU instead of rendering the charts with the CPU. Regarding, post # 11 if we can get the two Chartbooks, NQ and ZC, we will test those. Otherwise, we have no ideas about this.
No problem at all, I attached them for you. However, those 2 chartbooks are just an example. In instance #4 I have 6 different chartbooks and it happens, from time to time, on all of them, so I don't think the issue is these 2 chartbooks but I am no genius here... With all this being said, I also tried to switch Global Setting -> General Setting -> GUI -> Destroy Chart Windows When Hidden -> to Yes and I can tell this behaviour stopped happening. It's just a little sluggish when I switch to load up all the charts but it's just a very minor issue compared to the issue we're trying to figure out :) Let me know if you need something else and I'll provide it for you. Thanks for the huge help here, really appreciate it. Fabio |
Private File Private File |
| [2026-01-15 19:45:39] |
| Sierra_Chart Engineering - Posts: 23083 |
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We have not done any testing, but we are fairly sure this is an operating system issue. We probably would not be able to reproduce it. But we will do testing. This is what we would have expected and this is the solution: With all this being said, I also tried to switch Global Setting -> General Setting -> GUI -> Destroy Chart Windows When Hidden -> to Yes and I can tell this behaviour stopped happening. It's just a little sluggish when I switch to load up all the charts but it's just a very minor issue compared to the issue we're trying to figure out :) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-23 23:08:02] |
| Sierra_Chart Engineering - Posts: 23083 |
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We are not able to reproduce this, and this type of behavior, really has to be an operating system level problem. It makes no technical sense for it to be be a problem within Sierra Chart. It does not matter, if it did not occur in older versions. There are changes with what we call MDI child windows, but Sierra Chart is doing nothing wrong with its implementation with those and we also have no other reports of this. We do recommend this as the solution: With all this being said, I also tried to switch Global Setting -> General Setting -> GUI -> Destroy Chart Windows When Hidden -> to Yes and I can tell this behaviour stopped happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-23 23:09:28
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