Support Board
Date/Time: Sun, 25 May 2025 13:17:36 +0000
Chart DOM Graph Repeatedly Gets
View Count: 654
| [2023-05-08 01:12:30] |
| User450463 - Posts: 128 |
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See the attached screen shot. This has been working fine for MONTHS. I haven't changed anything on the chart, or even in the entire chartbook. It started happening about 2 weeks ago. The only way to get it expanded again is to close the entire INSTANCE. Just closing the chartbook doesn't do anything. When you reopen it, same issue. I have attached a screen shot showing the issue. I use this regularly in my trading and would appreciate some guidance. Thanks |
 Capture.JPG / V - Attached On 2023-05-08 01:12:08 UTC - Size: 59.05 KB - 161 views |
| [2023-05-08 01:18:15] |
| User450463 - Posts: 128 |
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Well, I spoke too soon. I just shut down the entire instance, and this time, the problem still persists. The last time I closed the instance, it appeared normal when I restarted it. I should mention that this chart is in a sub-instance, not the main instance. I just discovered that when I disconnect from the data feed in the main instance, and reconnect, the DOM appears normal again. It looks like the main instance isn't passing along the market depth data or something... Date Time Of Last Edit: 2023-05-08 01:25:17
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| [2023-05-08 02:32:20] |
| Sierra_Chart Engineering - Posts: 19695 |
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What is the exact issue you are having? Not seeing all of the market depth levels?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-08 23:21:08] |
| User450463 - Posts: 128 |
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Yes. Do you see the Chart DOM graph consists of only 1-2 lines? There should be dozens. As I mentioned, this has been working properly for MONTHS until a few weeks ago. Here is what it normally looks like ON MY SYSTEM. See attachment. The depth levels are all set correctly both in chart settings, and global symbol settings. Again, this has been working for months. Pls advise. |
| What it SHOULD Look Like.JPG / V - Attached On 2023-05-08 23:20:57 UTC - Size: 79.16 KB - 124 views |
| [2023-05-09 14:59:19] |
| Sierra_Chart Engineering - Posts: 19695 |
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In the sub instance disable Use Custom Symbol Settings: Global Symbol Settings: Disabling Custom Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-09 14:59:45
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| [2023-05-18 10:58:53] |
| User450463 - Posts: 128 |
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This did not fix the issue. It worked fine for about a week, and now it happened again, twice in the same day. Additionally, the main instance is now affected. The only way to clear this issue is to completely shut everything down (File-->Exit) and start over. What's next? Thanks |
| [2023-05-18 12:12:04] |
| Sierra_Chart Engineering - Posts: 19695 |
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There should never be a problem with market depth, like you are describing if the data is coming from the Denali Data Feed. This is a very very unusual issue. Does not make any sense to us at all as it is described. If you have a problem again, reconnect to the data feed and let us know if that resolves it: File Menu: Procedure to Reconnect to the Data and Trade Servers And at this point in time only analyze the problem with the main instance of Sierra Chart. Also refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-27 08:00:20
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| [2023-05-18 22:42:40] |
| User450463 - Posts: 128 |
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I am subscribed to Denali, am I not? I am certainly paying for it. I have connected and disconnected dozens of times since this issue began. It makes no difference. The only solution I have found is to shut the program down completely and restart it. I have also followed both procedures which you outlined, multiple times. This has been working for MONTHS. I have changed nothing. Now it has occurred again a few minutes ago. Something is going wrong when the program runs. When I start things up, it all looks good. Then, at some random time, the issue happens. I am using IBKR for my trades. Could that be a problem? Thanks Date Time Of Last Edit: 2023-05-19 13:27:34
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| [2023-05-19 17:06:23] |
| John - SC Support - Posts: 40015 |
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When you are having this issue we need to see your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 19:27:19] |
| User450463 - Posts: 128 |
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(Log removed)
Date Time Of Last Edit: 2023-05-27 07:56:28
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| [2023-05-26 19:30:49] |
| User450463 - Posts: 128 |
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Attached is the message log contents generated from "Edit->Copy Message Log". This issue is happening 2-3 times a day and is really hampering my trading since I have to shut everything down to restore my DOM.It affects all windows that use market depth data, include Trade Windows. (Log removed) Date Time Of Last Edit: 2023-05-27 07:56:18
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| [2023-05-27 07:56:04] |
| Sierra_Chart Engineering - Posts: 19695 |
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It is actually not helpful for us to see the Message Log at the time you have the problem. We would not expect it to show any useful information. However we see a massive number of messages like these: MNQ-202306-CME-USD [CB][M] #1 | Error while getting daily settlement price with date 2015-09-21 from file. H:\SierraChart\Data\MNQ-201509-CME-USD.dly. Error: No Data for read. End of file. | 2023-05-26 11:53:48.340 You must solve this problem by following the instructions here:Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart This problem you are having is highly unusual. It is not something we ever hear about. We do not know what the cause is. Maybe there is some kind of out of memory condition. If really a restart of Sierra Chart is required then there is something going wrong within the process. A problem like this just never happens. We have removed the logs because they are too massive. We want you to install another installation of Sierra Chart to set to use SC Data-All Services and one of the same symbols. Open a chart for that symbol and open a market depth window and see if you notice a problem there. Instructions: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Just keep that other copy of Sierra Chart running and then when you have a problem in your main installation of Sierra Chart using Interactive Brokers go to this other installation and see if you notice a problem at the same time. We would expect not. Yes the problem could be related to using Interactive Brokers but we would not know why. There are safeguards that have been put in place to prevent problems with Interactive Brokers market depth data interfering when using the Denali Data Feed. Maybe there is some random security definition data coming in altering for example the price format for the symbol. However, a reconnect to the data feed would solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-27 11:11:49
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| [2023-05-27 17:03:34] |
| User450463 - Posts: 128 |
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As I mentioned in my first message, this has been working fine for over a year. Never a single issue. Now, all of a sudden, it is occurring. I think it has to do with IBKR, because that is the ONLY thing that is different in my setup. Is there any way we can log the "random security definitions" or any other unusual messages for a short while to see if something can be spotted? Maybe your safeguards are failing to catch something. I would be happy to run a debug build of the software to help track this down. It happens a lot, so it shouldn't be any problem to catch it. This problem is a big hassle, because I have to shut everything down in the middle of a trading day and miss opportunities. Sometimes it occurs multiple times during the day. Thanks Date Time Of Last Edit: 2023-05-28 13:50:09
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| [2023-05-27 17:05:22] |
| User450463 - Posts: 128 |
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One other thing regarding the EOF error. I only have the chart set to load 90 days of data. Why would it be trying to load data for 2015?? That makes absolutely no sense. Date Time Of Last Edit: 2023-05-28 13:49:28
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| [2023-05-28 17:30:49] |
| Sierra_Chart Engineering - Posts: 19695 |
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It is this particular chart which is loading too much data: MNQ-202306-CME-USD [CB][M] #1 Check the Data Limiting tab of the Chart Settings for it. To help us understand the problem better do this: We want you to install another installation of Sierra Chart to set to use SC Data-All Services and one of the same symbols. Open a chart for that symbol and open a market depth window and see if you notice a problem there. Just keep that other copy of Sierra Chart running and then when you have a problem in your main installation of Sierra Chart using Interactive Brokers go to this other installation and see if you notice a problem at the same time. We would expect not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-29 22:52:23] |
| User450463 - Posts: 128 |
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OK, it was the DOM that was set to too many days. Historical chart, days to load was over 4000. I'll watch the log and see that the messages are now gone. I will try the suggested experiment tomorrow during regular trading hours. |
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