Support Board
Date/Time: Sun, 25 May 2025 16:34:17 +0000
Post From: Chart DOM Graph Repeatedly Gets
| [2023-05-27 07:56:04] |
| Sierra_Chart Engineering - Posts: 19695 |
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It is actually not helpful for us to see the Message Log at the time you have the problem. We would not expect it to show any useful information. However we see a massive number of messages like these: MNQ-202306-CME-USD [CB][M] #1 | Error while getting daily settlement price with date 2015-09-21 from file. H:\SierraChart\Data\MNQ-201509-CME-USD.dly. Error: No Data for read. End of file. | 2023-05-26 11:53:48.340 You must solve this problem by following the instructions here:Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart This problem you are having is highly unusual. It is not something we ever hear about. We do not know what the cause is. Maybe there is some kind of out of memory condition. If really a restart of Sierra Chart is required then there is something going wrong within the process. A problem like this just never happens. We have removed the logs because they are too massive. We want you to install another installation of Sierra Chart to set to use SC Data-All Services and one of the same symbols. Open a chart for that symbol and open a market depth window and see if you notice a problem there. Instructions: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Just keep that other copy of Sierra Chart running and then when you have a problem in your main installation of Sierra Chart using Interactive Brokers go to this other installation and see if you notice a problem at the same time. We would expect not. Yes the problem could be related to using Interactive Brokers but we would not know why. There are safeguards that have been put in place to prevent problems with Interactive Brokers market depth data interfering when using the Denali Data Feed. Maybe there is some random security definition data coming in altering for example the price format for the symbol. However, a reconnect to the data feed would solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-27 11:11:49
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