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Date/Time: Sun, 25 May 2025 16:54:41 +0000



Post From: Chart DOM Graph Repeatedly Gets

[2023-05-28 17:30:49]
Sierra_Chart Engineering - Posts: 19695
It is this particular chart which is loading too much data:
MNQ-202306-CME-USD [CB][M] #1


Check the Data Limiting tab of the Chart Settings for it.

To help us understand the problem better do this:

We want you to install another installation of Sierra Chart to set to use SC Data-All Services and one of the same symbols. Open a chart for that symbol and open a market depth window and see if you notice a problem there.

Just keep that other copy of Sierra Chart running and then when you have a problem in your main installation of Sierra Chart using Interactive Brokers go to this other installation and see if you notice a problem at the same time. We would expect not.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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