Login Page - Create Account

Support Board


Date/Time: Sun, 25 May 2025 16:27:25 +0000



Post From: Chart DOM Graph Repeatedly Gets

[2023-05-18 12:12:04]
Sierra_Chart Engineering - Posts: 19695
There should never be a problem with market depth, like you are describing if the data is coming from the Denali Data Feed. This is a very very unusual issue. Does not make any sense to us at all as it is described.

If you have a problem again, reconnect to the data feed and let us know if that resolves it:
File Menu: Procedure to Reconnect to the Data and Trade Servers

And at this point in time only analyze the problem with the main instance of Sierra Chart. Also refer to:
File Menu: Not Receiving the Full Number of Market Depth Levels
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-05-27 08:00:20