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Date/Time: Thu, 18 Jul 2024 08:40:27 +0000



My chart stopped updating

View Count: 417

[2023-02-02 15:24:58]
User24242424 - Posts: 11
Hi, Today evening at 7.41 PM all my charts suddenly start updating. I disconnected and reconnected by nothing worked and some of the chart none of the data downloading.
Thank You
[2023-02-02 18:01:59]
John - SC Support - Posts: 33104
If you are still having this issue, then please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-03 00:26:13]
User24242424 - Posts: 11
Hi, None of my charts are loading. Please find below the log-


Software version: 2457 64-bit | 2023-02-02 16:49:50.871
Primary Thread ID: 484 | 2023-02-02 16:49:50.871
Usage end date: 2023-03-02 | 2023-02-02 16:49:50.871
Enabled for: Advanced Features 2. | 2023-02-02 16:49:50.871
Enabled for: Sierra Chart Historical Data Service. | 2023-02-02 16:49:50.871
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-02 16:49:50.871
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-02 16:49:50.871
Enabled for exchange2: CME | 2023-02-02 16:49:50.871
Enabled for exchange2: fairx_exchange.data | 2023-02-02 16:49:50.871
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-02 16:49:50.871
Current selected Data/Trading service: SC Data - All Services | 2023-02-02 16:49:50.871
Custom symbol settings values: enabled | 2023-02-02 16:49:50.871
Chart Update Interval: 500 | 2023-02-02 16:49:50.871
Intraday Data Storage Time Unit: 0 | 2023-02-02 16:49:50.871
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-02 16:49:50.871
2023-02-02 22:49:50 Local computer time in UTC | 2023-02-02 16:49:50.871
2023-02-02 16:49:50 Local computer time in SC Time Zone | 2023-02-02 16:49:50.871
2023-02-02 04:08:47 Server time in UTC | 2023-02-02 16:49:50.871
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-02 16:49:50.871
Program path: Y:\SierraChart\ | 2023-02-02 16:49:50.871
Data Files path: Y:\SierraChart\Data\ | 2023-02-02 16:49:50.871
OS Version Number: 10.0 | 2023-02-02 16:49:50.871
Locale Setting: C | 2023-02-02 16:49:50.871
DLLs: UserContributedStudies_64.dll | 2023-02-02 16:49:50.873
Allowed protected custom studies: | 2023-02-02 16:49:50.873
Crash reporter started: true | 2023-02-02 16:49:50.873

File >> Disconnect selected. | 2023-02-02 16:50:39.570
SC Data - All Services | Disconnected. | 2023-02-02 16:50:39.574

SC Data - All Services | Connected to server complete. | 2023-02-02 16:50:48.883
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
Using symbol data fast lookup vector | 2023-02-02 16:50:48.949
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-02 16:50:48.950
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-02 16:50:48.950
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-02 16:50:48.950
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-02 16:50:48.950
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-02 16:50:48.950
Intraday chart data file opened for F.US.EPH23 | 2023-02-02 16:50:48.950
[2023-02-03 01:11:50]
F4des - Posts: 2
I've been running in to a similar issue using the SC Data feed. No updates since ~23:58 UTC. Performed all actions listed above with no success in resolving issue.

Sent logs using "Send for Analysis" at ~01:04 UTC
[2023-02-03 01:38:58]
Sierra_Chart Engineering - Posts: 15496
There are two different issues in this thread.

Regarding post #3, disable the use of custom symbol settings:
Global Symbol Settings: Disabling Custom Symbol Settings

Regarding post #4:

This issue is now resolved.

Follow the instructions here to download missing data:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-04 13:24:40]
User24242424 - Posts: 11
This is for post#3. My chart is still not updating.Please find below the log-

Reading Internal Order ID file. | 2023-02-03 09:56:28.894
Reading Trade Orders file. | 2023-02-03 09:56:29.055
Reading Trade Positions file. | 2023-02-03 09:56:29.057
Reading Trade Account Data files. | 2023-02-03 09:56:29.059
Software version: 2457 64-bit | 2023-02-03 09:56:29.145
Primary Thread ID: 240 | 2023-02-03 09:56:29.145
Usage end date: 2023-03-02 | 2023-02-03 09:56:29.145
Enabled for: Advanced Features 2. | 2023-02-03 09:56:29.145
Enabled for: Sierra Chart Historical Data Service. | 2023-02-03 09:56:29.145
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-03 09:56:29.145
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-03 09:56:29.145
Enabled for exchange2: CME | 2023-02-03 09:56:29.145
Enabled for exchange2: fairx_exchange.data | 2023-02-03 09:56:29.145
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-03 09:56:29.145
Current selected Data/Trading service: SC Data - All Services | 2023-02-03 09:56:29.145
Custom symbol settings values: enabled | 2023-02-03 09:56:29.145
Chart Update Interval: 500 | 2023-02-03 09:56:29.145
Intraday Data Storage Time Unit: 0 | 2023-02-03 09:56:29.145
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-03 09:56:29.145
2023-02-03 15:56:29 Local computer time in UTC | 2023-02-03 09:56:29.145
2023-02-03 09:56:29 Local computer time in SC Time Zone | 2023-02-03 09:56:29.145
2023-02-03 15:56:27 Server time in UTC | 2023-02-03 09:56:29.145
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-03 09:56:29.145
Program path: Y:\SierraChart\ | 2023-02-03 09:56:29.145
Data Files path: Y:\SierraChart\Data\ | 2023-02-03 09:56:29.145
OS Version Number: 10.0 | 2023-02-03 09:56:29.146
Locale Setting: C | 2023-02-03 09:56:29.146
DLLs: UserContributedStudies_64.dll | 2023-02-03 09:56:29.147
Allowed protected custom studies: | 2023-02-03 09:56:29.147
Crash reporter started: true | 2023-02-03 09:56:29.147

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-03 09:56:29.147
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-03 09:56:29.187
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-03 09:56:29.332
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-03 09:56:29.332
Received 5 login tokens. | 2023-02-03 09:56:29.575
Symbol settings MD5 received. Request ID: 1. | 2023-02-03 09:56:31.173
Requested symbol settings for service code scdataallservices. Request ID: 2. | 2023-02-03 09:56:31.173
Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-02-03 09:56:33.774
F.US.EPH23 #9 | Reloading chart. | 2023-02-03 09:56:33.826
F.US.EPH23 5 Min #16 | Reloading chart. | 2023-02-03 09:56:34.090
F.US.EPH23 5 Min #1 | Reloading chart. | 2023-02-03 09:56:34.165
F.US.EPH23 1 Min #2 | Reloading chart. | 2023-02-03 09:56:34.267
Symbol settings received. Request ID: 2. | 2023-02-03 09:56:34.420
Using symbol data fast lookup vector | 2023-02-03 09:56:34.859

SC Data - All Services | Connected to server complete. | 2023-02-03 09:56:36.305
Triggering next historical data download in queue. | 2023-02-03 09:56:36.305
Triggering next historical data download in queue. | 2023-02-03 09:56:36.305
Triggering next historical data download in queue. | 2023-02-03 09:56:36.305
Triggering next historical data download in queue. | 2023-02-03 09:56:36.305
No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.310
No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.310
No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.310
No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.311
Using symbol data fast lookup vector | 2023-02-03 09:56:36.334
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-03 09:56:36.334
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-03 09:56:36.334
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-03 09:56:36.334
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-03 09:56:36.334
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-03 09:56:36.334
Intraday chart data file opened for F.US.EPH23 | 2023-02-03 09:56:36.334
File >> Disconnect selected. | 2023-02-03 09:57:04.977
SC Data - All Services | Disconnected. | 2023-02-03 09:57:04.977

SC Data - All Services | Connected to server complete. | 2023-02-03 09:57:06.271
Triggering next historical data download in queue. | 2023-02-03 09:57:06.271
Triggering next historical data download in queue. | 2023-02-03 09:57:06.271
Triggering next historical data download in queue. | 2023-02-03 09:57:06.271
Triggering next historical data download in queue. | 2023-02-03 09:57:06.271
No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272
No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272
No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272
No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272
Using symbol data fast lookup vector | 2023-02-03 09:57:06.325
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-03 09:57:06.326
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-03 09:57:06.326
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-03 09:57:06.326
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-03 09:57:06.326
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-03 09:57:06.326
Intraday chart data file opened for F.US.EPH23 | 2023-02-03 09:57:06.326
File >> Disconnect selected. | 2023-02-03 13:11:44.612
SC Data - All Services | Disconnected. | 2023-02-03 13:11:44.614

SC Data - All Services | Connected to server complete. | 2023-02-03 13:11:46.385
Triggering next historical data download in queue. | 2023-02-03 13:11:46.385
Triggering next historical data download in queue. | 2023-02-03 13:11:46.385
Triggering next historical data download in queue. | 2023-02-03 13:11:46.385
Triggering next historical data download in queue. | 2023-02-03 13:11:46.385
No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.386
No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.386
No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.386
No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.387
Using symbol data fast lookup vector | 2023-02-03 13:11:46.587
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-03 13:11:46.587
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-03 13:11:46.587
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-03 13:11:46.587
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-03 13:11:46.588
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-03 13:11:46.588
Intraday chart data file opened for F.US.EPH23 | 2023-02-03 13:11:46.588
File >> Disconnect selected. | 2023-02-04 07:20:58.139
SC Data - All Services | Disconnected. | 2023-02-04 07:20:58.139

SC Data - All Services | Connected to server complete. | 2023-02-04 07:20:59.434
Triggering next historical data download in queue. | 2023-02-04 07:20:59.435
Triggering next historical data download in queue. | 2023-02-04 07:20:59.435
Triggering next historical data download in queue. | 2023-02-04 07:20:59.435
Triggering next historical data download in queue. | 2023-02-04 07:20:59.435
No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.435
No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.435
No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.436
No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.436
Using symbol data fast lookup vector | 2023-02-04 07:20:59.476
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-04 07:20:59.477
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-04 07:20:59.477
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-04 07:20:59.477
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-04 07:20:59.477
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-04 07:20:59.477
Intraday chart data file opened for F.US.EPH23 | 2023-02-04 07:20:59.477
[2023-02-05 12:20:15]
Sierra_Chart Engineering - Posts: 15496
As we said before, disable the use of custom symbol settings:
Global Symbol Settings: Disabling Custom Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-05 21:04:27]
User24242424 - Posts: 11
Hi , I've disabled custom system setting and attached the screenshot and find below the logs. But its still not working.


Reading Internal Order ID file. | 2023-02-05 14:52:18.965
Reading Trade Orders file. | 2023-02-05 14:52:19.096
Reading Trade Positions file. | 2023-02-05 14:52:19.097
Reading Trade Account Data files. | 2023-02-05 14:52:19.098
Software version: 2457 64-bit | 2023-02-05 14:52:19.182
Primary Thread ID: 240 | 2023-02-05 14:52:19.182
Usage end date: 2023-03-02 | 2023-02-05 14:52:19.182
Enabled for: Advanced Features 2. | 2023-02-05 14:52:19.182
Enabled for: Sierra Chart Historical Data Service. | 2023-02-05 14:52:19.182
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-05 14:52:19.182
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-05 14:52:19.182
Enabled for exchange2: CME | 2023-02-05 14:52:19.182
Enabled for exchange2: fairx_exchange.data | 2023-02-05 14:52:19.182
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-05 14:52:19.182
Current selected Data/Trading service: SC Data - All Services | 2023-02-05 14:52:19.182
Custom symbol settings values: disabled | 2023-02-05 14:52:19.182
Chart Update Interval: 500 | 2023-02-05 14:52:19.182
Intraday Data Storage Time Unit: 0 | 2023-02-05 14:52:19.182
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-05 14:52:19.182
2023-02-05 20:52:19 Local computer time in UTC | 2023-02-05 14:52:19.182
2023-02-05 14:52:19 Local computer time in SC Time Zone | 2023-02-05 14:52:19.182
2023-02-05 20:52:16 Server time in UTC | 2023-02-05 14:52:19.182
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-05 14:52:19.182
Program path: Y:\SierraChart\ | 2023-02-05 14:52:19.182
Data Files path: Y:\SierraChart\Data\ | 2023-02-05 14:52:19.182
OS Version Number: 10.0 | 2023-02-05 14:52:19.182
Locale Setting: C | 2023-02-05 14:52:19.182
DLLs: UserContributedStudies_64.dll | 2023-02-05 14:52:19.183
Allowed protected custom studies: | 2023-02-05 14:52:19.183
Crash reporter started: true | 2023-02-05 14:52:19.183

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-05 14:52:19.184
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-05 14:52:19.216
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-05 14:52:19.353
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-05 14:52:19.354
Received 5 login tokens. | 2023-02-05 14:52:19.627
Symbol settings MD5 received. Request ID: 1. | 2023-02-05 14:52:21.250
Symbol settings are up-to-date for scdataallservices. | 2023-02-05 14:52:21.250
Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-02-05 14:52:23.855
F.US.EPH23 #9 | Reloading chart. | 2023-02-05 14:52:23.894
F.US.EPH23 5 Min #16 | Reloading chart. | 2023-02-05 14:52:24.026
F.US.EPH23 5 Min #1 | Reloading chart. | 2023-02-05 14:52:24.080
F.US.EPH23 1 Min #2 | Reloading chart. | 2023-02-05 14:52:24.148
Using symbol data fast lookup vector | 2023-02-05 14:52:24.398

SC Data - All Services | Connected to server complete. | 2023-02-05 14:52:26.183
Triggering next historical data download in queue. | 2023-02-05 14:52:26.183
Triggering next historical data download in queue. | 2023-02-05 14:52:26.183
Triggering next historical data download in queue. | 2023-02-05 14:52:26.183
Triggering next historical data download in queue. | 2023-02-05 14:52:26.183
No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.186
No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.186
No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.186
No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.187
Using symbol data fast lookup vector | 2023-02-05 14:52:26.394
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-05 14:52:26.394
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-05 14:52:26.394
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-05 14:52:26.394
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-05 14:52:26.394
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-05 14:52:26.394
Intraday chart data file opened for F.US.EPH23 | 2023-02-05 14:52:26.394
Requested symbol settings for service code scdataallservices. Request ID: 2. | 2023-02-05 14:54:19.367
Source file does not exist when saving backup of Y:\SierraChart\SymbolSettings\CustomSymbolSettings.scdataallservices.xml. No backup made. | 2023-02-05 14:54:21.009
Symbol settings received. Request ID: 2. | 2023-02-05 14:54:22.423
SC Data - All Services | Disconnected. | 2023-02-05 14:54:22.448
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-05 14:54:22.448

SC Data - All Services | Connected to server complete. | 2023-02-05 14:54:24.450
Triggering next historical data download in queue. | 2023-02-05 14:54:24.450
Triggering next historical data download in queue. | 2023-02-05 14:54:24.450
Triggering next historical data download in queue. | 2023-02-05 14:54:24.450
Triggering next historical data download in queue. | 2023-02-05 14:54:24.450
No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.452
No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.452
No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.452
No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.453
Using symbol data fast lookup vector | 2023-02-05 14:54:24.525
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-05 14:54:24.526
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-05 14:54:24.526
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-05 14:54:24.526
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-05 14:54:24.526
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-05 14:54:24.526
Intraday chart data file opened for F.US.EPH23 | 2023-02-05 14:54:24.526
Attachment Deleted.
imageScreen Shot 2023-02-05 at 2.53.09 PM.png / V - Attached On 2023-02-05 21:04:16 UTC - Size: 44.88 KB - 55 views
[2023-02-05 22:04:06]
Sierra_Chart Engineering - Posts: 15496
We see the problem now. You are using a CQG symbol. This is not the correct symbol for the Service you have Sierra Chart set to. Translate them with this Edit menu command:
Edit Menu: Edit >> Translate Symbols To Current Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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