Login Page - Create Account

Support Board


Date/Time: Thu, 13 Jun 2024 10:30:55 +0000



Post From: My chart stopped updating

[2023-02-03 00:26:13]
User24242424 - Posts: 11
Hi, None of my charts are loading. Please find below the log-


Software version: 2457 64-bit | 2023-02-02 16:49:50.871
Primary Thread ID: 484 | 2023-02-02 16:49:50.871
Usage end date: 2023-03-02 | 2023-02-02 16:49:50.871
Enabled for: Advanced Features 2. | 2023-02-02 16:49:50.871
Enabled for: Sierra Chart Historical Data Service. | 2023-02-02 16:49:50.871
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-02 16:49:50.871
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-02 16:49:50.871
Enabled for exchange2: CME | 2023-02-02 16:49:50.871
Enabled for exchange2: fairx_exchange.data | 2023-02-02 16:49:50.871
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-02 16:49:50.871
Current selected Data/Trading service: SC Data - All Services | 2023-02-02 16:49:50.871
Custom symbol settings values: enabled | 2023-02-02 16:49:50.871
Chart Update Interval: 500 | 2023-02-02 16:49:50.871
Intraday Data Storage Time Unit: 0 | 2023-02-02 16:49:50.871
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-02 16:49:50.871
2023-02-02 22:49:50 Local computer time in UTC | 2023-02-02 16:49:50.871
2023-02-02 16:49:50 Local computer time in SC Time Zone | 2023-02-02 16:49:50.871
2023-02-02 04:08:47 Server time in UTC | 2023-02-02 16:49:50.871
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-02 16:49:50.871
Program path: Y:\SierraChart\ | 2023-02-02 16:49:50.871
Data Files path: Y:\SierraChart\Data\ | 2023-02-02 16:49:50.871
OS Version Number: 10.0 | 2023-02-02 16:49:50.871
Locale Setting: C | 2023-02-02 16:49:50.871
DLLs: UserContributedStudies_64.dll | 2023-02-02 16:49:50.873
Allowed protected custom studies: | 2023-02-02 16:49:50.873
Crash reporter started: true | 2023-02-02 16:49:50.873

File >> Disconnect selected. | 2023-02-02 16:50:39.570
SC Data - All Services | Disconnected. | 2023-02-02 16:50:39.574

SC Data - All Services | Connected to server complete. | 2023-02-02 16:50:48.883
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
Triggering next historical data download in queue. | 2023-02-02 16:50:48.884
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885
Using symbol data fast lookup vector | 2023-02-02 16:50:48.949
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-02 16:50:48.950
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-02 16:50:48.950
SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-02 16:50:48.950
No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-02 16:50:48.950
Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-02 16:50:48.950
Intraday chart data file opened for F.US.EPH23 | 2023-02-02 16:50:48.950