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Date/Time: Tue, 09 Aug 2022 07:23:17 +0000



[Sticky] [Locked] - Read: Solution to *Not Receiving* Delayed or Denali Real-time Data

View Count: 3256

[2022-07-04 10:08:35]
Sierra Chart Engineering - Posts: 104215
If you are using the Delayed Exchange Data Feed:
Delayed Exchange Data Feed

Or the Denali Exchange Data Feed:
Denali Exchange Data Feed

And you are no longer receiving delayed or real-time data respectively, you must update to update to the current version of Sierra Chart to resolve this issue:
Software Download: Fast Update

There have been symbol Settings changes which require an update. We do not think users of real-time Denali data would be affected but we are just mentioning it just in case.



Regarding Delayed data, this notice has been explained at sub- item 3 here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=73762#P306095
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-07-04 10:09:09
[2022-07-06 15:01:55]
User624560 - Posts: 4
Hi
I update to the current version of Sierra Chart and still i get delayed data instead of real data
This is my account EZUser102 can you check why ?
[2022-07-06 16:21:21]
John - SC Support - Posts: 17853
EZUser102:

You are signed up to get the real-time data from our NASDAQ TotalView exchange. As such, you need to enter the symbols with the suffix of "-NQTV" (no quotes). For example for IBM, you need to enter IBM-NQTV. Refer to the following:
Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-06 18:32:00]
User624560 - Posts: 4
i want to see nasdaq emini e micro real data, is it the same?
[2022-07-06 18:58:42]
John - SC Support - Posts: 17853
EZUser102 - you are also signed up to get the CME Group data, which is where the E-Mini micro NASDAQ Index is traded. you will need to find the correct symbol using the File >> Find Symbol page and then ensure you are getting the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-06 19:57:23]
User624560 - Posts: 4
i succeeded thanks
Now, How can i connect sierra to AMP brokers?
[2022-07-06 20:12:40]
John - SC Support - Posts: 17853
AMP should have you setup to use CQG for your order routing. As such, follow these instructions:
CQG Trading Platform Service: Setup Instructions

Please post any further questions in a new thread, as this thread is meant for the original topic of issues with Delayed Streaming Data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-12 11:38:52]
User511259 - Posts: 1
Hi!
I updated the current version (2411) of Sierra Chart, but I still receive delayed data instead of real.
Can you check it, please? My account number is AC120987.
[2022-07-12 14:31:17]
John - SC Support - Posts: 17853
User511259:

First of all, in order to make any external connectivity you need to be on one of the Integrated Packages (packages 10, 11, or 12). We have taken care of this for you for the next 60 days by giving you an evaluation of Package 12 for that time. Be sure to change your package before the 60 days is over. Refer to the following for more information:
https://www.sierrachart.com/SupportBoard.php?ThreadID=72282

Second, with version 2394 we no longer allow data from CQG for the CME Group and EUREX into Sierra Chart. Refer to the following for more information:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394

Therefore, you have two options with this:
1) Downgrade to version 2393 and use the CQG data. Refer to the instructions at the following link to downgrade your software:
Software Download: Full Control Rollback Procedure

OR

2) Stay on the current release and use the Denali Exchange Data Feed. The cost will be about the same and the Denali data will give you many years of historical data. To get the CME Data, follow the instructions at the following link:
Denali Exchange Data Feed: *Setup Instructions: CME Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-18 05:04:53]
User190501 - Posts: 60
I have Package 10 and installed current version and data is delayed- Kindly advise.
[2022-07-18 16:28:14]
John - SC Support - Posts: 17853
User190501:

Everything on your account looks good. If you are still having an issue then please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-18 16:53:07]
User190501 - Posts: 60
Symbol: ZBU22_FUT_CME[M] and MESU22_FUT_CME[M] opened in the chartbook and both shows as Delayed

Software version: 2416 64-bit | 2022-07-18 12:47:02.293
Primary Thread ID: 261556 | 2022-07-18 12:47:02.293
Usage end date: 2022-08-18 | 2022-07-18 12:47:02.293
Enabled for: Sierra Chart Historical Data Service. | 2022-07-18 12:47:02.293
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-18 12:47:02.293
Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-18 12:47:02.293
Enabled for exchange2: CME (Trading Account Required) | 2022-07-18 12:47:02.293
Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-18 12:47:02.293
Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-18 12:47:02.293
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-18 12:47:02.293
Enabled for exchange2: fairx_exchange.data | 2022-07-18 12:47:02.293
Allow Support for Sierra Chart Data Feeds is disabled. | 2022-07-18 12:47:02.293
Current selected Data/Trading service: Teton CME Order Routing | 2022-07-18 12:47:02.293
Custom symbol settings values: enabled | 2022-07-18 12:47:02.293
Chart Update Interval: 500 | 2022-07-18 12:47:02.293
Intraday Data Storage Time Unit: 1 | 2022-07-18 12:47:02.293
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-18 12:47:02.293
2022-07-18 16:47:02 Local computer time in UTC | 2022-07-18 12:47:02.293
2022-07-18 12:47:02 Local computer time in SC Time Zone | 2022-07-18 12:47:02.293
2022-07-18 16:46:20 Server time in UTC | 2022-07-18 12:47:02.293
Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-07-18 12:47:02.293
Program path: C:\SierraChart\ | 2022-07-18 12:47:02.293
Data Files path: C:\SierraChart\Data\ | 2022-07-18 12:47:02.293
OS Version Number: 10.0 | 2022-07-18 12:47:02.293
Locale Setting: C | 2022-07-18 12:47:02.293
DLLs: DT_LocalsSuite_2158_64.dll, DT_LocalsSuite_64.dll, OFtenIndicatorSuite_2158_64.dll, OrderFlowImbalance_2158_64.dll, PRC1_2158_64.dll, PRC1_64.dll, UserContributedStudies_64.dll | 2022-07-18 12:47:02.294
Allowed protected custom studies: DT_LocalsSuite, OFtenIndicatorSuite, OFten_Indicators | 2022-07-18 12:47:02.294
Crash reporter started: true | 2022-07-18 12:47:02.294

File >> Disconnect selected. | 2022-07-18 12:47:18.756
Teton CME Order Routing | Waiting for socket receive thread to end | 2022-07-18 12:47:18.756
DTC Client socket (1) | CloseSocket call. | 2022-07-18 12:47:18.757
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:18.757
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-18 12:47:18.757
DTC Client socket (3) | CloseSocket call. | 2022-07-18 12:47:18.757
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-18 12:47:18.757
Teton CME Order Routing | Disconnected. | 2022-07-18 12:47:18.757
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:18.757
DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-07-18 12:47:18.779
DTC Client socket (3) | Closed. | 2022-07-18 12:47:18.779
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-18 12:47:18.786
DTC Client socket (1) | Closed. | 2022-07-18 12:47:18.786

Teton CME Order Routing | Firm: Advantage/Stage5 | 2022-07-18 12:47:26.655
Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 | 2022-07-18 12:47:26.655
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-18 12:47:26.655
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-18 12:47:26.655
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-07-18 12:47:26.655
Teton CME Order Routing | Network connection to server complete. | 2022-07-18 12:47:26.690
Teton CME Order Routing | Starting socket receive thread. | 2022-07-18 12:47:26.690
Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-07-18 12:47:26.690
Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:26.797
Teton CME Order Routing | Sending logon request message. | 2022-07-18 12:47:26.797
Teton CME Order Routing | Received logon response. | 2022-07-18 12:47:27.304
Teton CME Order Routing | Server Name: SC DTC Server. Build=42789. | 2022-07-18 12:47:27.304
Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-07-18 12:47:27.304
Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-07-18 12:47:27.304
Teton CME Order Routing | Trading is supported. | 2022-07-18 12:47:27.304
Teton CME Order Routing | Order cancel and replace is supported. | 2022-07-18 12:47:27.304
Teton CME Order Routing | OCO Orders supported. | 2022-07-18 12:47:27.304
Teton CME Order Routing | Bracket Orders supported. | 2022-07-18 12:47:27.304
Teton CME Order Routing | Connected to server complete. | 2022-07-18 12:47:27.304
Triggering next historical data download in queue. | 2022-07-18 12:47:27.305
Triggering next historical data download in queue. | 2022-07-18 12:47:27.305
Triggering next historical data download in queue. | 2022-07-18 12:47:27.305
Triggering next historical data download in queue. | 2022-07-18 12:47:27.305
Updated verified funded futures trading account ending date to: 2022-08-17 16:47:27 | 2022-07-18 12:47:27.305
Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-07-18 12:47:27.305
No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305
No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305
No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305
No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305
Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-05-06 12:40:40.807443 | 2022-07-18 12:47:27.306
Updated verified funded futures trading account ending date to: 2022-08-17 16:47:27 | 2022-07-18 12:47:27.358
Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=550S1331 | 2022-07-18 12:47:27.362
Mapping MESU22_FUT_CME to MESU22. Service code: cme | 2022-07-18 12:47:27.607
Using symbol data fast lookup vector | 2022-07-18 12:47:27.607
SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU22_FUT_CME (MESU22). ID: 1 Service code: cme | 2022-07-18 12:47:27.607
SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2022-07-18 12:47:27.607
SC DTC Delayed Exchange Data | Requesting security definition data for: MESU22_FUT_CME (MESU22). ID: 1 | 2022-07-18 12:47:27.607
Added historical Intraday data request for MESU22_FUT_CME to the queue. | 2022-07-18 12:47:27.607
Intraday data recording state for symbol MESU22_FUT_CME is set to download 'Pending'. | 2022-07-18 12:47:27.607
Triggering next historical data download in queue. | 2022-07-18 12:47:27.607
DTC Client socket (3) | Creating socket. | 2022-07-18 12:47:27.607
DTC Client socket (3) | New receive buffer size: 5242880 | 2022-07-18 12:47:27.607
DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2022-07-18 12:47:27.607
Delaying start of download for MESU22_FUT_CME. | 2022-07-18 12:47:27.611
Mapping ZBU22_FUT_CME to ZBU22. Service code: cbot | 2022-07-18 12:47:27.612
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZBU22_FUT_CME (ZBU22). ID: 2 Service code: cbot | 2022-07-18 12:47:27.612
SC DTC Delayed Exchange Data | Requesting security definition data for: ZBU22_FUT_CME (ZBU22). ID: 2 | 2022-07-18 12:47:27.612
Added historical Intraday data request for ZBU22_FUT_CME to the queue. | 2022-07-18 12:47:27.612
Intraday data recording state for symbol ZBU22_FUT_CME is set to download 'Pending'. | 2022-07-18 12:47:27.612
Triggering next historical data download in queue. | 2022-07-18 12:47:27.612
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-07-18 12:47:27.652
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-07-18 12:47:27.652
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-07-18 12:47:27.652
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:27.719
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-07-18 12:47:27.719
SC DTC Delayed Exchange Data | Received logon response. | 2022-07-18 12:47:28.352
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-07-18 12:47:28.352
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-07-18 12:47:28.352
SC DTC Delayed Exchange Data | Successfully connected. | 2022-07-18 12:47:28.352
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-07-18 12:47:28.352
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU22_FUT_CME -> MESU22 | 2022-07-18 12:47:28.352
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZBU22_FUT_CME -> ZBU22 | 2022-07-18 12:47:28.352
SC DTC Delayed Exchange Data | Received security definition for symbol MESU22_FUT_CME | 2022-07-18 12:47:28.472
SC DTC Delayed Exchange Data | Received security definition for symbol ZBU22_FUT_CME | 2022-07-18 12:47:28.472
HD Request # 6 | Downloading Intraday chart data for MESU22_FUT_CME to the file MESU22_FUT_CME.scid. Service: cme | 2022-07-18 12:47:33.294
HD Request # 6 | Download start date-time: 2022-07-18 12:46:52.000000. File last date-time: 2022-07-18 12:46:52.088000 | 2022-07-18 12:47:33.295
HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2022-07-18 12:47:33.295
Socket (4) | Creating socket. | 2022-07-18 12:47:33.295
Socket (4) | New receive buffer size: 5242880 | 2022-07-18 12:47:33.295
Socket (4) | Connecting to IP: 216.1.90.130. | 2022-07-18 12:47:33.295
HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:33.398
HD Request # 6 | Sending historical data logon request message. | 2022-07-18 12:47:33.398
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-07-18 12:46:52. Record interval: 1. Symbol: MESU22 | 2022-07-18 12:47:33.925
HD Request # 6 | Decompressing data. | 2022-07-18 12:47:33.980
HD Request # 6 | Receiving Intraday data for MESU22_FUT_CME starting at 2022-07-18 12:46:52.088000 | 2022-07-18 12:47:33.981
Socket (4) | CloseSocket call. | 2022-07-18 12:47:33.982
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:33.982
Historical data download thread signaled to stop. | 2022-07-18 12:47:33.982
HD Request # 6 | Timestamp of first Intraday data file record written: 2022-07-18 12:46:52.088000. | 2022-07-18 12:47:33.982
HD Request # 6 | Received 33 Intraday data records from 2022-07-18 12:46:52.088000 to 2022-07-18 12:47:32.371000 (40.3 seconds) and wrote 33 records for MESU22_FUT_CME | 2022-07-18 12:47:33.982
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-07-18 16:47:32.371000 | 2022-07-18 12:47:33.983
HD Request # 6 | Completion time: 0s. | 2022-07-18 12:47:33.983
HD Request # 6 | Intraday data download complete for MESU22_FUT_CME. Unique request ID: 7 | 2022-07-18 12:47:33.983
Removing historical data download ID 7. | 2022-07-18 12:47:33.983
Real-time Intraday chart data file updates started for MESU22_FUT_CME | 2022-07-18 12:47:33.983
Opened cached Intraday file: C:\SierraChart\Data\MESU22_FUT_CME.scid. Thread ID: 261556 | 2022-07-18 12:47:33.983
Intraday chart data file opened for MESU22_FUT_CME | 2022-07-18 12:47:33.983
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-07-18 12:47:33.983

Triggering next historical data download in queue. | 2022-07-18 12:47:33.983
HD Request # 7 | Downloading Intraday chart data for ZBU22_FUT_CME to the file ZBU22_FUT_CME.scid. Service: cbot | 2022-07-18 12:47:33.983
HD Request # 7 | Download start date-time: 2022-07-18 12:46:44.000000. File last date-time: 2022-07-18 12:46:44.046000 | 2022-07-18 12:47:33.983
HD Request # 7 | Using server: ds21.sierracharts.com port 10150 | 2022-07-18 12:47:33.983
Socket (5) | Creating socket. | 2022-07-18 12:47:33.983
Socket (5) | New receive buffer size: 5242880 | 2022-07-18 12:47:33.984
Socket (5) | Connecting to IP: 216.1.90.129. | 2022-07-18 12:47:33.984
Socket (4) | Socket gracefully closed by remote side. | 2022-07-18 12:47:34.037
Socket (4) | Closed. | 2022-07-18 12:47:34.037
HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:34.086
HD Request # 7 | Sending historical data logon request message. | 2022-07-18 12:47:34.086
HD Request # 7 | Requesting Intraday data. Start date-time: 2022-07-18 12:46:44. Record interval: 1. Symbol: ZBU22 | 2022-07-18 12:47:34.614
HD Request # 7 | Decompressing data. | 2022-07-18 12:47:34.657
HD Request # 7 | Receiving Intraday data for ZBU22_FUT_CME starting at 2022-07-18 12:46:44.046000 | 2022-07-18 12:47:34.658
Socket (5) | CloseSocket call. | 2022-07-18 12:47:34.658
Historical data download thread signaled to stop. | 2022-07-18 12:47:34.658
Socket (5) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:34.658
HD Request # 7 | Timestamp of first Intraday data file record written: 2022-07-18 12:46:44.046000. | 2022-07-18 12:47:34.658
HD Request # 7 | Received 11 Intraday data records from 2022-07-18 12:46:44.046000 to 2022-07-18 12:47:32.320000 (48.3 seconds) and wrote 11 records for ZBU22_FUT_CME | 2022-07-18 12:47:34.658
HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-07-18 16:47:32.320000 | 2022-07-18 12:47:34.659
HD Request # 7 | Completion time: 1s. | 2022-07-18 12:47:34.659
HD Request # 7 | Intraday data download complete for ZBU22_FUT_CME. Unique request ID: 8 | 2022-07-18 12:47:34.659
Removing historical data download ID 8. | 2022-07-18 12:47:34.659
Real-time Intraday chart data file updates started for ZBU22_FUT_CME | 2022-07-18 12:47:34.659
Opened cached Intraday file: C:\SierraChart\Data\ZBU22_FUT_CME.scid. Thread ID: 261556 | 2022-07-18 12:47:34.659
Intraday chart data file opened for ZBU22_FUT_CME | 2022-07-18 12:47:34.659
HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-07-18 12:47:34.659

Triggering next historical data download in queue. | 2022-07-18 12:47:34.659
No download requests in the queue to start downloads for. | 2022-07-18 12:47:34.659
Socket (5) | Socket gracefully closed by remote side. | 2022-07-18 12:47:34.705
Socket (5) | Closed. | 2022-07-18 12:47:34.705
[2022-07-18 20:40:32]
John - SC Support - Posts: 17853
This is the pertinent line from your log:
Allow Support for Sierra Chart Data Feeds is disabled.

Set the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to Yes.

Then select File >> Disconnect followed by File >> Connect to Data Feed.

After that you should be fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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