Support Board

Date/Time: Sat, 20 Apr 2024 11:23:59 +0000

Post From: Read: Solution to Not Receiving Delayed or Denali Real-time Data

[2022-07-18 16:28:14] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
User190501: Everything on your account looks good. If you are still having an issue then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing