Support Board
Date/Time: Tue, 13 May 2025 04:29:03 +0000
Delayed Data - Futures
View Count: 1193
| [2020-12-29 15:22:47] |
| User226793 - Posts: 175 |
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Please help me understand why i am getting delayed data. What do i need to do to make sure i get real time data for ES
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| [2020-12-29 16:22:21] |
| John - SC Support - Posts: 39730 |
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You need to connect to your trading account in order to validate your status as a non-professional. Refer to the following information: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 22:20:15] |
| User226793 - Posts: 175 |
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John, thanks. I called Amp and they told me that you guys do not supoort rythemic and given i have updated the software to the latest version, i am running into an issue. What do i need to do to ensure either you guys become my broker and i get the data from you or keeping AMP as my broker and would a CQG feed work?
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| [2020-12-29 22:38:12] |
| John - SC Support - Posts: 39730 |
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If you are using AMP, then our recommendation is to use the Sierra Chart Order Routing Service. Refer to the information here: Sierra Chart / Trading Technologies Futures Order Routing Service If you decide you want to use this service, then you would need to let AMP know, and then follow the Setup Instructions on the page linked above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-04 13:09:30] |
| User226793 - Posts: 175 |
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John, wishing you a happy new year. Is it a bad idea to connect directly with Denali's data feed and you guys become my broker? For me right now getting the data is at most importantt
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| [2021-01-04 17:21:34] |
| John - SC Support - Posts: 39730 |
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We are not a broker. You will still need the trading account in order to get the CME Data at the Non-Professional price. Again, since you are with AMP, you could use either the Sierra Chart Order Routing or CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-04 17:32:54] |
| User226793 - Posts: 175 |
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Here is the challenge, there seems to be a disconnect with Sierra and Amp when i call them. Do you think its a bad idea if you could let me know exactly what i need to let Amp for the setup know to get this going?
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| [2021-01-04 18:40:56] |
| John - SC Support - Posts: 39730 |
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What exactly are you trying to do?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-04 18:59:48] |
| User226793 - Posts: 175 |
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Get live data using Denali given you guys don't support anything else?
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| [2021-01-04 19:38:49] |
| John - SC Support - Posts: 39730 |
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No, what are you trying to tell AMP to do that they are not listening? Are you trying to get setup on the Sierra Chart Order Routing Service, or use CQG?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-06 13:45:25] |
| User226793 - Posts: 175 |
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Seems like there is a lot of confusion between Sierra and the Brokers. Do you think its a bad idea to setup CQG or Amp given that i trade mostly stocks but i need the futures to look at the overall direction of the market?
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| [2021-01-07 07:02:49] |
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We are not recommending CQG in this case. We do recommend that you have an account with AMP and with the Sierra Chart order routing service to meet the CME requirement for a funded trading account for the Denali data feed. Here is complete information on this: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-11 17:57:17] |
| User226793 - Posts: 175 |
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Hi John, thank you. I have an account with interactive brokers. Seems like based on the account i have with IB i can enable the data feed with you guys?
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| [2021-01-11 18:25:03] |
| John - SC Support - Posts: 39730 |
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Yes, you can connect to your IB account once a month to validate that you have a Futures Trading account in order to qualify for the Non-Professional exchange rates. Refer to the following for how to connect to IB: Interactive Brokers Trading Service Also refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-11 18:25:33
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| [2021-06-04 14:53:17] |
| User226793 - Posts: 175 |
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Good Morning, seems like the data I am receiving is delayed. Can you please help? I have tried connecting to my broker multiple times, but the data is still delayed
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| [2021-06-07 15:34:37] |
| John - SC Support - Posts: 39730 |
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User226793: Everything for your Denali Exchange Data Feed looks good. You should be getting real-time data for the CME Group. If you are continuing to have an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-07 15:34:53
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| [2024-03-01 15:45:32] |
| User226793 - Posts: 175 |
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Subject: Delayed Data for Futures Subscription Renewed Dear Admin, I hope this message finds you well. I wanted to bring to your attention that I am experiencing delays in receiving data for futures despite renewing my subscription. Could you please look into this issue and let me know if there is anything I need to do on my end to resolve it? Thank you for your attention to this matter. Best regards, |
| [2024-03-01 15:53:14] |
| User226793 - Posts: 175 |
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2024-03-01 10:51:34.029 | Opened cached Intraday file: D:\SierraChart\Data\VOLX.scid. Thread ID: 10588 2024-03-01 10:52:21.104 | File >> Disconnect selected. 2024-03-01 10:52:21.125 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-01 10:52:21.125 | DTC Client socket (1) | CloseSocket call. 2024-03-01 10:52:21.125 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:21.125 | Denali Data Feed | Disconnected from the server. 2024-03-01 10:52:21.125 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-01 10:52:21.126 | DTC Client socket (7) | CloseSocket call. 2024-03-01 10:52:21.126 | DTC Client socket (7) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:21.126 | Denali Data Feed | Disconnected from the server. 2024-03-01 10:52:21.126 | SC Data with Depth | Waiting for socket receive thread to end 2024-03-01 10:52:21.126 | DTC Client socket (2) | CloseSocket call. 2024-03-01 10:52:21.126 | SC Data with Depth | Disconnected from the server. 2024-03-01 10:52:21.126 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-03-01 10:52:21.126 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:21.126 | DTC Client socket (3) | CloseSocket call. 2024-03-01 10:52:21.126 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2024-03-01 10:52:21.126 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:21.126 | Delayed Data Feed | Waiting for socket receive thread to end 2024-03-01 10:52:21.127 | DTC Client socket (6) | CloseSocket call. 2024-03-01 10:52:21.127 | Delayed Data Feed | Disconnected from the server. 2024-03-01 10:52:21.127 | SC Data - All Services | Disconnected. 2024-03-01 10:52:21.127 | DTC Client socket (6) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:21.184 | DTC Client socket (6) | Socket gracefully closed by remote side. 2024-03-01 10:52:21.184 | DTC Client socket (6) | Closed. 2024-03-01 10:52:21.200 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-03-01 10:52:21.200 | DTC Client socket (2) | Closed. 2024-03-01 10:52:21.211 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-03-01 10:52:21.211 | DTC Client socket (3) | Closed. 2024-03-01 10:52:21.223 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-03-01 10:52:21.223 | DTC Client socket (1) | Closed. 2024-03-01 10:52:21.226 | DTC Client socket (7) | Socket gracefully closed by remote side. 2024-03-01 10:52:21.226 | DTC Client socket (7) | Closed. 2024-03-01 10:52:23.559 | 2024-03-01 10:52:23.559 | SC Data - All Services | Connected to server complete. 2024-03-01 10:52:23.560 | No download requests in the queue to start downloads for. 2024-03-01 10:52:23.560 | No download requests in the queue to start downloads for. 2024-03-01 10:52:23.560 | No download requests in the queue to start downloads for. 2024-03-01 10:52:23.560 | No download requests in the queue to start downloads for. 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. NQZ3.CME 2024-03-01 10:52:23.560 | Using symbol data fast lookup vector 2024-03-01 10:52:23.560 | SC Data - All Services | Starting real-time market data updates for: NQZ3.CME. ID: 1 2024-03-01 10:52:23.560 | SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NQZ3.CME 2024-03-01 10:52:23.560 | SC Data - All Services | Requesting security definition data for: NQZ3.CME. ID: 1 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. BB 2024-03-01 10:52:23.560 | Mapping BB to BB. Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Starting real-time market data updates for: BB (BB). ID: 2 Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Connecting to the server ds30.sierracharts.com. Port 443 2024-03-01 10:52:23.560 | Denali Data Feed | Requesting security definition data for: BB (BB). ID: 2 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. BB 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. BABA 2024-03-01 10:52:23.560 | Mapping BABA to BABA. Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Starting real-time market data updates for: BABA (BABA). ID: 3 Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Requesting security definition data for: BABA (BABA). ID: 3 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. TSLA 2024-03-01 10:52:23.560 | Mapping TSLA to TSLA. Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Starting real-time market data updates for: TSLA (TSLA). ID: 4 Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Requesting security definition data for: TSLA (TSLA). ID: 4 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. AMD 2024-03-01 10:52:23.560 | Mapping AMD to AMD. Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Starting real-time market data updates for: AMD (AMD). ID: 5 Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Requesting security definition data for: AMD (AMD). ID: 5 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. MARA 2024-03-01 10:52:23.560 | Mapping MARA to MARA. Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Starting real-time market data updates for: MARA (MARA). ID: 6 Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Requesting security definition data for: MARA (MARA). ID: 6 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. MARA 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. PFE 2024-03-01 10:52:23.560 | Mapping PFE to PFE. Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Starting real-time market data updates for: PFE (PFE). ID: 7 Service code: us_equities_utp_cta_exchange.data 2024-03-01 10:52:23.560 | Denali Data Feed | Requesting security definition data for: PFE (PFE). ID: 7 2024-03-01 10:52:23.560 | Subscribing to symbol for symbol alert. GCG4.COMEX 2024-03-01 10:52:23.560 | SC Data - All Services | Starting real-time market data updates for: GCG4.COMEX. ID: 8 2024-03-01 10:52:23.560 | SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: GCG4.COMEX 2024-03-01 10:52:23.560 | SC Data - All Services | Requesting security definition data for: GCG4.COMEX. ID: 8 2024-03-01 10:52:23.560 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-03-01 10:52:23.560 | DTC Client socket (1) | Creating socket. 2024-03-01 10:52:23.560 | DTC Client socket (1) | New receive buffer size: 0 2024-03-01 10:52:23.560 | DTC Client socket (1) | Connecting to IP: 38.103.112.195. 2024-03-01 10:52:23.578 | Using Bid/Ask average for last trade price for VOLX 2024-03-01 10:52:23.578 | SC Data with Depth | Starting real-time market data updates for: VOLX. ID: 9 Service code: fxcm 2024-03-01 10:52:23.578 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 443 2024-03-01 10:52:23.578 | SC Data with Depth | Requesting security definition data for: VOLX. ID: 9 2024-03-01 10:52:23.578 | Added historical Intraday data request for VOLX to the queue. 2024-03-01 10:52:23.578 | Intraday data recording state for symbol VOLX is set to download 'Pending'. 2024-03-01 10:52:23.578 | Triggering next historical data download in queue. 2024-03-01 10:52:23.578 | ESH24-CME[M] 15 Min #26 | Started historical data download for additional symbol VOLX. Download ID: 7 2024-03-01 10:52:23.579 | Delaying start of download for VOLX. 2024-03-01 10:52:23.580 | Mapping ESH24-CME to ESH24. Service code: cme 2024-03-01 10:52:23.580 | Delayed Data Feed | Starting real-time market data updates for: ESH24-CME (ESH24). ID: 10 Service code: cme 2024-03-01 10:52:23.580 | Delayed Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10043 2024-03-01 10:52:23.580 | Delayed Data Feed | Requesting security definition data for: ESH24-CME (ESH24). ID: 10 2024-03-01 10:52:23.580 | Added historical Intraday data request for ESH24-CME to the queue. 2024-03-01 10:52:23.580 | Intraday data recording state for symbol ESH24-CME is set to download 'Pending'. 2024-03-01 10:52:23.580 | Triggering next historical data download in queue. 2024-03-01 10:52:23.608 | Denali Data Feed | Network connection to server complete. 2024-03-01 10:52:23.608 | Denali Data Feed | Starting socket receive thread. 2024-03-01 10:52:23.608 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2024-03-01 10:52:23.615 | SC Data - All Services | Starting real-time market data updates for: ESH4.CME. ID: 11 2024-03-01 10:52:23.615 | SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH4.CME 2024-03-01 10:52:23.615 | SC Data - All Services | Requesting security definition data for: ESH4.CME. ID: 11 2024-03-01 10:52:23.615 | No historical data client is currently set to download historical Intraday data for ESH4.CME. 2024-03-01 10:52:23.615 | Real-time Intraday chart data file updates started for ESH4.CME 2024-03-01 10:52:23.615 | Intraday chart data file opened for ESH4.CME 2024-03-01 10:52:23.615 | DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol ESH4.CME 2024-03-01 10:52:23.615 | Requesting market depth updates for: ESH4.CME if supported. NumLevels=1400 2024-03-01 10:52:23.615 | Separate subscription for market depth updates not supported. ESH4.CME 2024-03-01 10:52:23.615 | DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market orders for symbol ESH4.CME 2024-03-01 10:52:23.623 | DTC Client socket (2) | Creating socket. 2024-03-01 10:52:23.623 | DTC Client socket (2) | New receive buffer size: 0 2024-03-01 10:52:23.623 | DTC Client socket (2) | Connecting to IP: 38.103.112.200. 2024-03-01 10:52:23.634 | DTC Client socket (6) | Creating socket. 2024-03-01 10:52:23.634 | DTC Client socket (6) | New receive buffer size: 0 2024-03-01 10:52:23.634 | DTC Client socket (6) | Connecting to IP: 38.103.112.188. 2024-03-01 10:52:23.659 | SC Data with Depth | Network connection to server complete. 2024-03-01 10:52:23.659 | SC Data with Depth | Starting socket receive thread. 2024-03-01 10:52:23.659 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:23.662 | Delayed Data Feed | Network connection to server complete. 2024-03-01 10:52:23.662 | Delayed Data Feed | Starting socket receive thread. 2024-03-01 10:52:23.662 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:23.666 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-01 10:52:23.666 | Denali Data Feed | Sending logon request message. 2024-03-01 10:52:23.719 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-03-01 10:52:23.719 | Delayed Data Feed | Sending logon request message. 2024-03-01 10:52:23.719 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-03-01 10:52:23.719 | SC Data with Depth | Sending logon request message. 2024-03-01 10:52:23.776 | Delayed Data Feed | Received logon response. 2024-03-01 10:52:23.776 | Delayed Data Feed | Server Name: RealTimeServer. 2024-03-01 10:52:23.776 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:23.776 | Delayed Data Feed | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-01 10:52:23.776 | Delayed Data Feed | Failed connections: 1 2024-03-01 10:52:23.776 | Delayed Data Feed | Waiting for socket receive thread to end 2024-03-01 10:52:23.776 | DTC Client socket (6) | CloseSocket call. 2024-03-01 10:52:23.776 | DTC Client socket (6) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:23.776 | Delayed Data Feed | Disconnected from the server. 2024-03-01 10:52:23.776 | Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:23.804 | DTC Client socket (6) | Socket gracefully closed by remote side. 2024-03-01 10:52:23.804 | DTC Client socket (6) | Closed. 2024-03-01 10:52:23.808 | Mapping AMD-NQTV to AMD-NQTV. Service code: nasdaq_exchange.data 2024-03-01 10:52:23.808 | Denali Data Feed | Starting real-time market data updates for: AMD-NQTV (AMD-NQTV). ID: 12 Service code: nasdaq_exchange.data 2024-03-01 10:52:23.809 | Denali Data Feed | Connecting to the server ds3.sierracharts.com. Port 443 2024-03-01 10:52:23.809 | Denali Data Feed | Requesting security definition data for: AMD-NQTV (AMD-NQTV). ID: 12 2024-03-01 10:52:23.809 | Mapping TSLA-NQTV to TSLA-NQTV. Service code: nasdaq_exchange.data 2024-03-01 10:52:23.809 | Denali Data Feed | Starting real-time market data updates for: TSLA-NQTV (TSLA-NQTV). ID: 13 Service code: nasdaq_exchange.data 2024-03-01 10:52:23.809 | Denali Data Feed | Requesting security definition data for: TSLA-NQTV (TSLA-NQTV). ID: 13 2024-03-01 10:52:23.809 | DTC Client socket (6) | Creating socket. 2024-03-01 10:52:23.809 | DTC Client socket (6) | New receive buffer size: 0 2024-03-01 10:52:23.809 | DTC Client socket (6) | Connecting to IP: 38.103.112.199. 2024-03-01 10:52:23.837 | Denali Data Feed | Network connection to server complete. 2024-03-01 10:52:23.837 | Denali Data Feed | Starting socket receive thread. 2024-03-01 10:52:23.837 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2024-03-01 10:52:23.898 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-01 10:52:23.898 | Denali Data Feed | Sending logon request message. 2024-03-01 10:52:24.100 | SC Data with Depth | Received logon response. 2024-03-01 10:52:24.100 | SC Data with Depth | Server Name: SC Realtime Server. 2024-03-01 10:52:24.100 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:24.100 | SC Data with Depth | Successfully connected. 2024-03-01 10:52:24.100 | SC Data with Depth | Trading is not supported. 2024-03-01 10:52:24.100 | SC Data with Depth | MarketDepthIsSupported: 1 2024-03-01 10:52:24.100 | SC Data with Depth | Restarting real-time data updates for symbol: VOLX 2024-03-01 10:52:24.165 | Denali Data Feed | Received logon response. 2024-03-01 10:52:24.165 | Denali Data Feed | Server Name: SC Realtime Server. 2024-03-01 10:52:24.165 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:24.165 | Denali Data Feed | Successfully connected. 2024-03-01 10:52:24.165 | Denali Data Feed | Trading is not supported. 2024-03-01 10:52:24.165 | Denali Data Feed | MarketDepthIsSupported: 1 2024-03-01 10:52:24.165 | Denali Data Feed | Restarting real-time data updates for symbol: AMD -> AMD 2024-03-01 10:52:24.165 | Denali Data Feed | Restarting real-time data updates for symbol: BABA -> BABA 2024-03-01 10:52:24.165 | Denali Data Feed | Restarting real-time data updates for symbol: BB -> BB 2024-03-01 10:52:24.165 | Denali Data Feed | Restarting real-time data updates for symbol: MARA -> MARA 2024-03-01 10:52:24.165 | Denali Data Feed | Restarting real-time data updates for symbol: PFE -> PFE 2024-03-01 10:52:24.165 | Denali Data Feed | Restarting real-time data updates for symbol: TSLA -> TSLA 2024-03-01 10:52:24.224 | SC Data with Depth | Received security definition for symbol VOLX 2024-03-01 10:52:24.300 | Denali Data Feed | Received security definition for symbol AMD 2024-03-01 10:52:24.300 | Denali Data Feed | Received security definition for symbol BABA 2024-03-01 10:52:24.300 | Denali Data Feed | Received security definition for symbol BB 2024-03-01 10:52:24.300 | Denali Data Feed | Received security definition for symbol MARA 2024-03-01 10:52:24.300 | Denali Data Feed | Received security definition for symbol PFE 2024-03-01 10:52:24.300 | Denali Data Feed | Received security definition for symbol TSLA 2024-03-01 10:52:24.404 | Denali Data Feed | Received logon response. 2024-03-01 10:52:24.404 | Denali Data Feed | Server Name: SC Realtime Server. 2024-03-01 10:52:24.404 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:24.404 | Denali Data Feed | Successfully connected. 2024-03-01 10:52:24.404 | Denali Data Feed | Trading is not supported. 2024-03-01 10:52:24.404 | Denali Data Feed | MarketDepthIsSupported: 1 2024-03-01 10:52:24.404 | Denali Data Feed | Restarting real-time data updates for symbol: AMD-NQTV -> AMD-NQTV 2024-03-01 10:52:24.404 | Denali Data Feed | Restarting real-time data updates for symbol: TSLA-NQTV -> TSLA-NQTV 2024-03-01 10:52:24.524 | Denali Data Feed | Received security definition for symbol AMD-NQTV 2024-03-01 10:52:24.524 | Denali Data Feed | Received security definition for symbol TSLA-NQTV 2024-03-01 10:52:25.762 | Delayed Data Feed | Connecting to the server ds28.sierracharts.com. Port 10043 2024-03-01 10:52:25.762 | DTC Client socket (3) | Creating socket. 2024-03-01 10:52:25.762 | DTC Client socket (3) | New receive buffer size: 0 2024-03-01 10:52:25.762 | DTC Client socket (3) | Connecting to IP: 38.103.112.187. 2024-03-01 10:52:25.795 | Delayed Data Feed | Network connection to server complete. 2024-03-01 10:52:25.795 | Delayed Data Feed | Starting socket receive thread. 2024-03-01 10:52:25.795 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:25.852 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-03-01 10:52:25.852 | Delayed Data Feed | Sending logon request message. 2024-03-01 10:52:25.883 | Delayed Data Feed | Received logon response. 2024-03-01 10:52:25.883 | Delayed Data Feed | Server Name: RealTimeServer. 2024-03-01 10:52:25.883 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:25.883 | Delayed Data Feed | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-01 10:52:25.883 | Delayed Data Feed | Failed connections: 2 2024-03-01 10:52:25.883 | Delayed Data Feed | Waiting for socket receive thread to end 2024-03-01 10:52:25.883 | DTC Client socket (3) | CloseSocket call. 2024-03-01 10:52:25.883 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:25.883 | Delayed Data Feed | Disconnected from the server. 2024-03-01 10:52:25.883 | Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:25.914 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-03-01 10:52:25.914 | DTC Client socket (3) | Closed. 2024-03-01 10:52:27.876 | Delayed Data Feed | Connecting to the server ds13.sierracharts.com. Port 10043 2024-03-01 10:52:27.877 | DTC Client socket (3) | Creating socket. 2024-03-01 10:52:27.877 | DTC Client socket (3) | New receive buffer size: 0 2024-03-01 10:52:27.877 | DTC Client socket (3) | Connecting to IP: 38.142.170.155. 2024-03-01 10:52:27.951 | Delayed Data Feed | Network connection to server complete. 2024-03-01 10:52:27.951 | Delayed Data Feed | Starting socket receive thread. 2024-03-01 10:52:27.951 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:28.091 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-03-01 10:52:28.091 | Delayed Data Feed | Sending logon request message. 2024-03-01 10:52:28.169 | Delayed Data Feed | Received logon response. 2024-03-01 10:52:28.169 | Delayed Data Feed | Server Name: RealTimeServer. 2024-03-01 10:52:28.169 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:28.169 | Delayed Data Feed | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-01 10:52:28.170 | Delayed Data Feed | Failed connections: 3 2024-03-01 10:52:28.170 | Delayed Data Feed | Waiting for socket receive thread to end 2024-03-01 10:52:28.170 | DTC Client socket (3) | CloseSocket call. 2024-03-01 10:52:28.170 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:28.170 | Delayed Data Feed | Disconnected from the server. 2024-03-01 10:52:28.170 | Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:28.243 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-03-01 10:52:28.243 | DTC Client socket (3) | Closed. 2024-03-01 10:52:28.561 | Unsubscribed from market depth data for ESH4.CME 2024-03-01 10:52:28.561 | Requesting market depth updates for: ESH24-CME if supported. NumLevels=100 2024-03-01 10:52:29.217 | HD Request # 7 | Downloading Intraday chart data for VOLX to the file VOLX.scid. Service: fxcm 2024-03-01 10:52:29.218 | HD Request # 7 | Download start date-time: 2024-03-01 10:51:42.000000. File last date-time: 2024-03-01 10:51:42.916000 2024-03-01 10:52:29.218 | HD Request # 7 | Using server: ds4.sierracharts.com port 10150 2024-03-01 10:52:29.218 | Socket (3) | Creating socket. 2024-03-01 10:52:29.218 | Socket (3) | New receive buffer size: 0 2024-03-01 10:52:29.218 | Socket (3) | Connecting to IP: 38.103.112.200. 2024-03-01 10:52:29.295 | HD Request # 7 | Setting DTC encoding to Binary VLS 2024-03-01 10:52:29.295 | HD Request # 7 | Sending historical data logon request message. 2024-03-01 10:52:29.560 | HD Request # 7 | Requesting Intraday data. Start date-time: 2024-03-01 10:51:42. Record interval: 0. Symbol: VOLX 2024-03-01 10:52:29.589 | HD Request # 7 | Decompressing data. 2024-03-01 10:52:29.616 | HD Request # 7 | Receiving Intraday data for VOLX starting at 2024-03-01 10:51:42.872000 2024-03-01 10:52:29.616 | Socket (3) | CloseSocket call. 2024-03-01 10:52:29.616 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:29.616 | Historical data download thread signaled to stop. 2024-03-01 10:52:29.616 | HD Request # 7 | Timestamp of first Intraday data file record written: 2024-03-01 10:52:21.792000. 2024-03-01 10:52:29.616 | HD Request # 7 | Received 3 Intraday data records from 2024-03-01 10:51:42.872000 to 2024-03-01 10:52:26.700000 (43.8 seconds. Delay: 2.9 seconds) and wrote 2 records for VOLX 2024-03-01 10:52:29.617 | HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2024-03-01 15:52:26.700000 2024-03-01 10:52:29.618 | HD Request # 7 | Completion time: 0s. 2024-03-01 10:52:29.618 | HD Request # 7 | Intraday data download complete for VOLX. Unique request ID: 7 2024-03-01 10:52:29.618 | Removing historical data download ID 7. 2024-03-01 10:52:29.618 | Real-time Intraday chart data file updates started for VOLX 2024-03-01 10:52:29.618 | Intraday chart data file opened for VOLX 2024-03-01 10:52:29.618 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2024-03-01 10:52:29.618 | ESH24-CME[M] 15 Min #26 | Historical data download for additional symbol VOLX with ID 7 has completed. 2024-03-01 10:52:29.618 | 2024-03-01 10:52:29.618 | Triggering next historical data download in queue. 2024-03-01 10:52:29.618 | Delaying start of download for ESH24-CME. 2024-03-01 10:52:29.659 | Socket (3) | Socket gracefully closed by remote side. 2024-03-01 10:52:29.659 | Socket (3) | Closed. 2024-03-01 10:52:30.169 | Delayed Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10043 2024-03-01 10:52:30.181 | DTC Client socket (3) | Creating socket. 2024-03-01 10:52:30.181 | DTC Client socket (3) | New receive buffer size: 0 2024-03-01 10:52:30.181 | DTC Client socket (3) | Connecting to IP: 38.103.112.184. 2024-03-01 10:52:30.213 | Delayed Data Feed | Network connection to server complete. 2024-03-01 10:52:30.213 | Delayed Data Feed | Starting socket receive thread. 2024-03-01 10:52:30.213 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:30.279 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-03-01 10:52:30.279 | Delayed Data Feed | Sending logon request message. 2024-03-01 10:52:30.690 | Delayed Data Feed | Received logon response. 2024-03-01 10:52:30.690 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-03-01 10:52:30.690 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:30.690 | Delayed Data Feed | Successfully connected. 2024-03-01 10:52:30.690 | Delayed Data Feed | Trading is not supported. 2024-03-01 10:52:30.690 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-03-01 10:52:30.692 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds23-2.sierracharts.com. Port 10042 2024-03-01 10:52:30.692 | DTC Client socket (5) | Creating socket. 2024-03-01 10:52:30.692 | DTC Client socket (5) | New receive buffer size: 0 2024-03-01 10:52:30.693 | DTC Client socket (5) | Connecting to IP: 38.103.112.184. 2024-03-01 10:52:30.694 | Delayed Data Feed | Restarting real-time data updates for symbol: ESH24-CME -> ESH24. Market Depth data restarted. 2024-03-01 10:52:30.718 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2024-03-01 10:52:30.718 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2024-03-01 10:52:30.718 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:30.764 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-03-01 10:52:30.764 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2024-03-01 10:52:30.794 | Delayed Data Feed (Market Orders Data) | Received logon response. 2024-03-01 10:52:30.794 | Delayed Data Feed (Market Orders Data) | Server Name: RealTimeServer. 2024-03-01 10:52:30.794 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:30.794 | Delayed Data Feed (Market Orders Data) | Logon error received from server: Invalid login data. 2024-03-01 10:52:30.794 | Delayed Data Feed (Market Orders Data) | Failed connections: 1 2024-03-01 10:52:30.794 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-03-01 10:52:30.794 | DTC Client socket (5) | CloseSocket call. 2024-03-01 10:52:30.795 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:30.795 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2024-03-01 10:52:30.795 | Delayed Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:30.812 | Delayed Data Feed | Clearing market depth for ESH24-CME 2024-03-01 10:52:30.812 | Delayed Data Feed | Received security definition for symbol ESH24-CME 2024-03-01 10:52:30.819 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-03-01 10:52:30.819 | DTC Client socket (5) | Closed. 2024-03-01 10:52:32.823 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds28.sierracharts.com. Port 10042 2024-03-01 10:52:32.823 | DTC Client socket (5) | Creating socket. 2024-03-01 10:52:32.824 | DTC Client socket (5) | New receive buffer size: 0 2024-03-01 10:52:32.824 | DTC Client socket (5) | Connecting to IP: 38.103.112.187. 2024-03-01 10:52:32.852 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2024-03-01 10:52:32.852 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2024-03-01 10:52:32.852 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:32.917 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-03-01 10:52:32.917 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2024-03-01 10:52:32.952 | Delayed Data Feed (Market Orders Data) | Received logon response. 2024-03-01 10:52:32.953 | Delayed Data Feed (Market Orders Data) | Server Name: RealTimeServer. 2024-03-01 10:52:32.953 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:32.953 | Delayed Data Feed (Market Orders Data) | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-01 10:52:32.953 | Delayed Data Feed (Market Orders Data) | Failed connections: 2 2024-03-01 10:52:32.953 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-03-01 10:52:32.953 | DTC Client socket (5) | CloseSocket call. 2024-03-01 10:52:32.953 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:32.953 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2024-03-01 10:52:32.953 | Delayed Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:32.984 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-03-01 10:52:32.984 | DTC Client socket (5) | Closed. 2024-03-01 10:52:34.949 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds32.sierracharts.com. Port 10042 2024-03-01 10:52:34.950 | DTC Client socket (5) | Creating socket. 2024-03-01 10:52:34.950 | DTC Client socket (5) | New receive buffer size: 0 2024-03-01 10:52:34.950 | DTC Client socket (5) | Connecting to IP: 38.120.62.83. 2024-03-01 10:52:35.010 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2024-03-01 10:52:35.010 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2024-03-01 10:52:35.010 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:35.057 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-03-01 10:52:35.057 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2024-03-01 10:52:35.106 | Delayed Data Feed (Market Orders Data) | Received logon response. 2024-03-01 10:52:35.106 | Delayed Data Feed (Market Orders Data) | Server Name: RealTimeServer. 2024-03-01 10:52:35.106 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:35.106 | Delayed Data Feed (Market Orders Data) | Logon error received from server: Invalid login data. 2024-03-01 10:52:35.106 | Delayed Data Feed (Market Orders Data) | Failed connections: 3 2024-03-01 10:52:35.106 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-03-01 10:52:35.107 | DTC Client socket (5) | CloseSocket call. 2024-03-01 10:52:35.107 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2024-03-01 10:52:35.107 | Delayed Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:35.107 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:35.131 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-03-01 10:52:35.131 | DTC Client socket (5) | Closed. 2024-03-01 10:52:35.216 | HD Request # 8 | Downloading Intraday chart data for ESH24-CME to the file ESH24-CME.scid. Service: cme 2024-03-01 10:52:35.216 | HD Request # 8 | Download start date-time: 2024-03-01 10:42:11.000000. File last date-time: 2024-03-01 10:42:11.184000 2024-03-01 10:52:35.216 | HD Request # 8 | Using server: ds13.sierracharts.com port 10149 2024-03-01 10:52:35.217 | Socket (5) | Creating socket. 2024-03-01 10:52:35.217 | Socket (5) | New receive buffer size: 0 2024-03-01 10:52:35.217 | Socket (5) | Connecting to IP: 38.142.170.155. 2024-03-01 10:52:35.381 | HD Request # 8 | Setting DTC encoding to Binary VLS 2024-03-01 10:52:35.381 | HD Request # 8 | Sending historical data logon request message. 2024-03-01 10:52:35.509 | HD Request # 8 | Requesting Intraday data. Start date-time: 2024-03-01 10:42:11. Record interval: 0. Symbol: ESH24 2024-03-01 10:52:35.583 | HD Request # 8 | Decompressing data. 2024-03-01 10:52:35.658 | HD Request # 8 | Receiving Intraday data for ESH24-CME starting at 2024-03-01 10:42:11.002000 2024-03-01 10:52:35.658 | Socket (5) | CloseSocket call. 2024-03-01 10:52:35.658 | Socket (5) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:35.658 | Historical data download thread signaled to stop. 2024-03-01 10:52:35.658 | HD Request # 8 | Timestamp of first Intraday data file record written: 2024-03-01 10:42:11.880000. 2024-03-01 10:52:35.659 | HD Request # 8 | Received 692 Intraday data records from 2024-03-01 10:42:11.002000 to 2024-03-01 10:42:35.993013 (25.0 seconds. Delay: 10.0 minutes) and wrote 688 records for ESH24-CME 2024-03-01 10:52:35.660 | HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2024-03-01 15:42:35.993013 2024-03-01 10:52:35.660 | HD Request # 8 | Completion time: 0s. 2024-03-01 10:52:35.660 | HD Request # 8 | Intraday data download complete for ESH24-CME. Unique request ID: 8 2024-03-01 10:52:35.660 | Removing historical data download ID 8. 2024-03-01 10:52:35.660 | Real-time Intraday chart data file updates started for ESH24-CME 2024-03-01 10:52:35.660 | Intraday chart data file opened for ESH24-CME 2024-03-01 10:52:35.660 | HD Request # 8 | Enabling Intraday chart updating for symbol. 2024-03-01 10:52:35.660 | 2024-03-01 10:52:35.660 | No download requests in the queue to start downloads for. 2024-03-01 10:52:35.693 | Opened cached Intraday file: D:\SierraChart\Data\ESH24-CME.scid. Thread ID: 17984 2024-03-01 10:52:35.699 | Chart #4 has tagged chart #27 for full recalculation. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:35.700 | Chart #5 has tagged chart #27 for full recalculation. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:35.701 | Chart #6 has tagged chart #2 for full recalculation. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:35.701 | Chart #6 has tagged chart #27 for full recalculation. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:35.701 | Chart #6 has tagged chart #8 for full recalculation. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:35.733 | Socket (5) | Socket gracefully closed by remote side. 2024-03-01 10:52:35.733 | Socket (5) | Closed. 2024-03-01 10:52:35.747 | ESH24-CME [CBV][M] Rev. 6t #27 | Performing a full recalculation because it has been tagged. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:36.446 | ESH24-CME[M] 30 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:36.469 | ESH4.CME 240 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: DTGES02042023.Cht 2024-03-01 10:52:37.105 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds28-2.sierracharts.com. Port 10042 2024-03-01 10:52:37.105 | DTC Client socket (5) | Creating socket. 2024-03-01 10:52:37.105 | DTC Client socket (5) | New receive buffer size: 0 2024-03-01 10:52:37.105 | DTC Client socket (5) | Connecting to IP: 38.103.112.188. 2024-03-01 10:52:37.137 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2024-03-01 10:52:37.137 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2024-03-01 10:52:37.137 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:37.172 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-03-01 10:52:37.172 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2024-03-01 10:52:37.203 | Delayed Data Feed (Market Orders Data) | Received logon response. 2024-03-01 10:52:37.203 | Delayed Data Feed (Market Orders Data) | Server Name: RealTimeServer. 2024-03-01 10:52:37.203 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:37.203 | Delayed Data Feed (Market Orders Data) | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-01 10:52:37.203 | Delayed Data Feed (Market Orders Data) | Failed connections: 4 2024-03-01 10:52:37.203 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-03-01 10:52:37.204 | DTC Client socket (5) | CloseSocket call. 2024-03-01 10:52:37.204 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:37.204 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2024-03-01 10:52:37.204 | Delayed Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:37.245 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-03-01 10:52:37.245 | DTC Client socket (5) | Closed. 2024-03-01 10:52:39.237 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds27.sierracharts.com. Port 10042 2024-03-01 10:52:39.237 | DTC Client socket (5) | Creating socket. 2024-03-01 10:52:39.237 | DTC Client socket (5) | New receive buffer size: 0 2024-03-01 10:52:39.237 | DTC Client socket (5) | Connecting to IP: 38.142.127.146. 2024-03-01 10:52:39.268 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2024-03-01 10:52:39.268 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2024-03-01 10:52:39.268 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:39.317 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-03-01 10:52:39.317 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2024-03-01 10:52:39.385 | Delayed Data Feed (Market Orders Data) | Received logon response. 2024-03-01 10:52:39.385 | Delayed Data Feed (Market Orders Data) | Server Name: RealTimeServer. 2024-03-01 10:52:39.385 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:39.385 | Delayed Data Feed (Market Orders Data) | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-01 10:52:39.385 | Delayed Data Feed (Market Orders Data) | Failed connections: 5 2024-03-01 10:52:39.385 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-03-01 10:52:39.386 | DTC Client socket (5) | CloseSocket call. 2024-03-01 10:52:39.386 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:39.386 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2024-03-01 10:52:39.386 | Delayed Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:39.417 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-03-01 10:52:39.417 | DTC Client socket (5) | Closed. 2024-03-01 10:52:39.595 | Opened cached Intraday file: D:\SierraChart\Data\VOLX.scid. Thread ID: 10588 2024-03-01 10:52:41.371 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds23.sierracharts.com. Port 10042 2024-03-01 10:52:41.382 | DTC Client socket (5) | Creating socket. 2024-03-01 10:52:41.382 | DTC Client socket (5) | New receive buffer size: 0 2024-03-01 10:52:41.382 | DTC Client socket (5) | Connecting to IP: 38.103.112.183. 2024-03-01 10:52:41.407 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2024-03-01 10:52:41.407 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2024-03-01 10:52:41.407 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:41.455 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-03-01 10:52:41.455 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Received logon response. 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Server Name: RealTimeServer. 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Logon error received from server: Invalid login data. 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Failed connections: 6 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-03-01 10:52:41.487 | DTC Client socket (5) | CloseSocket call. 2024-03-01 10:52:41.487 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2024-03-01 10:52:41.487 | Delayed Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-01 10:52:41.512 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-03-01 10:52:41.512 | DTC Client socket (5) | Closed. 2024-03-01 10:52:42.828 | DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol ESH24-CME 2024-03-01 10:52:42.828 | DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market orders for symbol ESH24-CME 2024-03-01 10:52:43.481 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds26-2.sierracharts.com. Port 10042 2024-03-01 10:52:43.491 | DTC Client socket (5) | Creating socket. 2024-03-01 10:52:43.491 | DTC Client socket (5) | New receive buffer size: 0 2024-03-01 10:52:43.491 | DTC Client socket (5) | Connecting to IP: 38.103.112.198. 2024-03-01 10:52:43.547 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2024-03-01 10:52:43.547 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2024-03-01 10:52:43.547 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-01 10:52:43.589 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-03-01 10:52:43.589 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | Received logon response. 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | Server Name: SC Realtime Server. 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | Successfully connected. 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | Trading is not supported. 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | MarketDepthIsSupported: 1 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | Starting market orders updates for: ESH24. MinimumMarketByOrderQuantity: 0. Service code: cme 2024-03-01 10:52:43.967 | Delayed Data Feed (Market Orders Data) | Restarting market orders data for symbol: ESH24-CME -> ESH24 |
| [2024-03-01 16:24:29] |
| John - SC Support - Posts: 39730 |
|
Please restart Sierra Chart and login using the "Forced Login" option. Refer to the following instructions: Sierra Chart - Software Login Instructions: Forced Login If you continue to have an issue after this, then pick one symbol for which you are having an issue and follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-01 16:51:21] |
| Sierra_Chart Engineering - Posts: 19567 |
|
For futures data this is the problem: 2024-03-01 10:52:23.560 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-02 00:42:49] |
| User226793 - Posts: 175 |
|
Dear Team, Thank you for your response. I have AMP futures live trading account. This is a new requirement for me as I have been using Sierra Charts for the past seven years. I have already paid for the Denali feed. Could you please advise if I need to enter my credentials in Sierra Charts or if I should reach out to my broker for assistance? In the past, when contacting our broker, they have redirected us to Sierra Charts, claiming it is not their responsibility. I would greatly appreciate your assistance in clarifying this matter. Thank you. |
| [2024-03-04 14:00:34] |
| John - SC Support - Posts: 39730 |
|
You need to connect your Sierra Chart software to your AMP account. You would either be setup to use CQG or our Teton order routing service for the connection. If you are using CQG, then follow these instructions: CQG Trading Platform Service: Setup Instructions If you are using Teton, then follow these instructions, starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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