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Date/Time: Sat, 01 Apr 2023 05:03:17 +0000

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Delayed Data - Futures

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[2020-12-29 15:22:47] #1 [Go To First Post]
User226793 - Posts: 149
Please help me understand why i am getting delayed data. What do i need to do to make sure i get real time data for ES

[2020-12-29 16:22:21] #2 [Go To First Post]
John - SC Support - Posts: 23339
You need to connect to your trading account in order to validate your status as a non-professional. Refer to the following information: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-29 22:20:15] #3 [Go To First Post]
User226793 - Posts: 149
John, thanks. I called Amp and they told me that you guys do not supoort rythemic and given i have updated the software to the latest version, i am running into an issue. What do i need to do to ensure either you guys become my broker and i get the data from you or keeping AMP as my broker and would a CQG feed work?

[2020-12-29 22:38:12] #4 [Go To First Post]
John - SC Support - Posts: 23339
If you are using AMP, then our recommendation is to use the Sierra Chart Order Routing Service. Refer to the information here: Sierra Chart / Trading Technologies Futures Order Routing Service If you decide you want to use this service, then you would need to let AMP know, and then follow the Setup Instructions on the page linked above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-04 13:09:30] #5 [Go To First Post]
User226793 - Posts: 149
John, wishing you a happy new year. Is it a bad idea to connect directly with Denali's data feed and you guys become my broker? For me right now getting the data is at most importantt

[2021-01-04 17:21:34] #6 [Go To First Post]
John - SC Support - Posts: 23339
We are not a broker. You will still need the trading account in order to get the CME Data at the Non-Professional price. Again, since you are with AMP, you could use either the Sierra Chart Order Routing or CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-04 17:32:54] #7 [Go To First Post]
User226793 - Posts: 149
Here is the challenge, there seems to be a disconnect with Sierra and Amp when i call them. Do you think its a bad idea if you could let me know exactly what i need to let Amp for the setup know to get this going?

[2021-01-04 18:40:56] #8 [Go To First Post]
John - SC Support - Posts: 23339
What exactly are you trying to do? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-04 18:59:48] #9 [Go To First Post]
User226793 - Posts: 149
Get live data using Denali given you guys don't support anything else?

[2021-01-04 19:38:49] #10 [Go To First Post]
John - SC Support - Posts: 23339
No, what are you trying to tell AMP to do that they are not listening? Are you trying to get setup on the Sierra Chart Order Routing Service, or use CQG? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-06 13:45:25] #11 [Go To First Post]
User226793 - Posts: 149
Seems like there is a lot of confusion between Sierra and the Brokers. Do you think its a bad idea to setup CQG or Amp given that i trade mostly stocks but i need the futures to look at the overall direction of the market?

[2021-01-07 07:02:49] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104367
We are not recommending CQG in this case. We do recommend that you have an account with AMP and with the Sierra Chart order routing service to meet the CME requirement for a funded trading account for the Denali data feed. Here is complete information on this: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-11 17:57:17] #13 [Go To First Post]
User226793 - Posts: 149
Hi John, thank you. I have an account with interactive brokers. Seems like based on the account i have with IB i can enable the data feed with you guys?

[2021-01-11 18:25:03] #14 [Go To First Post]
John - SC Support - Posts: 23339
Yes, you can connect to your IB account once a month to validate that you have a Futures Trading account in order to qualify for the Non-Professional exchange rates. Refer to the following for how to connect to IB: Interactive Brokers Trading Service Also refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-11 18:25:33

[2021-06-04 14:53:17] #15 [Go To First Post]
User226793 - Posts: 149
Good Morning, seems like the data I am receiving is delayed. Can you please help? I have tried connecting to my broker multiple times, but the data is still delayed

[2021-06-07 15:34:37] #16 [Go To First Post]
John - SC Support - Posts: 23339
User226793: Everything for your Denali Exchange Data Feed looks good. You should be getting real-time data for the CME Group. If you are continuing to have an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-07 15:34:53

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