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Symbol settings not found for current service

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[2020-10-05 16:31:36] #1 [Go To First Post]
User341105 - Posts: 20
I have tried to get a sprread according to your instruction but got an error: "Symbol settings not found for current service" What should I do?

[2020-10-05 16:46:43] #2 [Go To First Post]
John - SC Support - Posts: 30953
We assume that you are referring to the Custom Calculated Symbols. As such, it sounds like the symbol names you used in creating it were not the correct ones. Please paste your formula for us in this thread so we can see what you entered. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-05 17:23:05] #3 [Go To First Post]
User341105 - Posts: 20
Originally I used formula {MESZ20_FUT_CME}-{MESH21_FUT_CME} and got error - "SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Invalid market type when processing SecurityExchange, 207=FUT 100 is missing Instrument not found by NAME={MESZ20 symbol=65535( ClOrdID=3245888.41236 SecurityExchange=FUT). Internal Order ID: 103. Service Order ID: 3245888. Symbol: {MESZ20_FUT_CME}-{MESH21_FUT_CME}. Account: AC132852 \| 2020-10-05 13:18:24.496 *" So according to Sierra Chart advise I switched to https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ExchangeTradedSpreads_NewMethod And now I cannot even load the symbol - "Symbol settings not found for current service" I am trying to trade on AMP via TT.

[2020-10-05 17:35:12] #4 [Go To First Post]
John - SC Support - Posts: 30953
The main problem is that you are not setup for the Denali Exchange Data Feed. The first thing you need to do is to sign the Real-Time Data Agreements for the Denali Exchange Data Feed on this page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements You are setup to pay for the Denali Exchange Data Feed through AMP, therefore, once the agreements are accepted, you then need to let AMP know that you have completed them and that they need to finish setting up the Denali Exchange Data Feed for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-05 17:38:59] #5 [Go To First Post]
User341105 - Posts: 20
I thought my data comes from AMP. Is it not? Simulation Mode works perfectly as it is.

[2020-10-05 17:48:15] #6 [Go To First Post]
John - SC Support - Posts: 30953
You are currently getting delayed data for the CME Group as part of the Delayed Exchange Data Feed (Delayed Exchange Data Feed). You will be paying for your data through AMP once you get it setup, but it is not yet complete. Again, you need to start by signing the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-05 17:54:45] #7 [Go To First Post]
User341105 - Posts: 20
It says "The Data Feed is not enabled on the account." Why? What should I do?

[2020-10-05 17:55:43] #8 [Go To First Post]
User341105 - Posts: 20
I do not have any agreement to sign

[2020-10-05 17:58:55] #9 [Go To First Post]
User341105 - Posts: 20
Please help. I do not have any agreements to sign any more. What should I do next?

[2020-10-05 18:28:54] #10 [Go To First Post]
User341105 - Posts: 20
And why does it say "The Data Feed is not enabled on the account?"


download (2).jpg / V - Attached On 2020-10-05 18:28:05 UTC - Size: 226.11 KB - 196 views

[2020-10-05 20:09:41] #11 [Go To First Post]
John - SC Support - Posts: 30953
The data feed is not enabled as you need to get AMP to complete the setup. But, you first need to sign the agreements. The page you went to is not the right one. Select this link to get the agreements: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Scroll down the page a bit to get to the section for Real-Time Agreements and fill those out. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-05 20:19:28] #12 [Go To First Post]
User341105 - Posts: 20
Please explain what does it mean "get the agreements" Please see attached screenshot.


download (3).jpg / V - Attached On 2020-10-05 20:19:18 UTC - Size: 158.41 KB - 190 views

[2020-10-05 20:24:20] #13 [Go To First Post]
John - SC Support - Posts: 30953
On that page that you took the screenshot of, there is a section that states "Real-Time Data Agreements". In that section there are two links. You will need to select each one, which will open a document that you need to read, fill out (as necessary) and then submit. Just follow the directions in each document. The documents are named the following: - Uniform Subscriber Agreement - CME Non-Professional Certification For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-05 21:39:15] #14 [Go To First Post]
User341105 - Posts: 20
But i keep telling you that i did it this morning. that why I send you the screenshot showing that all of that has done However, it did not resolve the problem. Please see attached screenshot. it shows that the agreements are sign I still has the same problem. Please help.


Attachment Deleted. download (4).jpg / V - Attached On 2020-10-05 21:39:04 UTC - Size: 216.22 KB - 187 views

[2020-10-05 22:01:39] #15 [Go To First Post]
John - SC Support - Posts: 30953
Sorry, I must have looked at a different account where they were not showing as complete. Since those are done, you now need to call AMP and tell them that you want to get the Denali Exchange Data Feed setup for your account and that you have completed the Agreements. They will take care of getting it setup for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 06:21:48] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
So according to Sierra Chart advise I switched to https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ExchangeTradedSpreads_NewMethod And now I cannot even load the symbol - "Symbol settings not found for current service" This does not make sense. You should have no trouble accessing the spread symbols this way. If you do not get the spread symbols, provide a screenshot of what you see after using the Get Spreads button. This is the correct spread symbol: MESZ20-MESH21.MES.FUT_SPREAD.CME Provide a screenshot of what you are seeing when you tried to get spreads. There should be no trouble at all. You can also not trade live Custom Calculated Symbols. Only exchange listed spreads. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 12:31:50] #17 [Go To First Post]
User341105 - Posts: 20
I just uploaded chart emage. It is a black crean with note on yelow - "Symbol settings not found for current service" The symbol is MESZ20-MESH21.MES.FUT_SPREAD.CME

[2020-10-06 12:33:52] #18 [Go To First Post]
User341105 - Posts: 20
http://www.sierrachart.com/image.php?Image=1601987553631.png http://www.sierrachart.com/image.php?Image=1601987615533.png

[2020-10-06 14:32:15] #19 [Go To First Post]
User341105 - Posts: 20
AMP said that everything correctly set up on their end. The issue should be with SC Please help

[2020-10-06 16:03:17] #20 [Go To First Post]
User341105 - Posts: 20
The issues is with MES ES seems working

[2020-10-06 16:51:57] #21 [Go To First Post]
User341105 - Posts: 20
It does not download chart data

[2020-10-06 22:52:25] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what we see for that spread: http://www.sierrachart.com/image.php?Image=1602024699186.png There is not much data. But you should see that. Go to that chart and follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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