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Direct MessagesDate/Time: Sat, 18 May 2024 18:26:11 +0000
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View Count: 1147
| [2020-04-03 07:06:09] |
| User350698 - Posts: 35 |
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Hi I just sent my message log with explanation attached 120687
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| [2020-04-03 09:30:15] |
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Refer to the section here about this: Trade Activity Log: Understanding Daily Trade Statistics Reset Time (Understanding Daily Trade Statistics Reset Time) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-07 11:16:01] |
| User350698 - Posts: 35 |
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I have been trying to fix my problem reading the thread you posted for me and I cannot figure it out. All I know is since i done a Sierra update on my desktop that is when this problem started. Ive noticed if I load Sierra on my laptop which I havent updated evrything is fine. Can I get some help/support as I am not grasping how I can resolve this.
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| [2020-04-07 17:52:46] |
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Specifically what profit are you referring to and where?: "profit clears to zero."
I also have no trades in my activity log. In regards to this, follow the instructions here to use the Trade Activity Log:Trade Activity Log: Viewing Historical Trade Activity And refer to: https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#MissingTradeActivityAndBackupFiles We want you to convert the Trade Activity file format/organization following the instructions below: Select File >> Disconnect. Select Global Settings >> Convert Trade Activity Format. Select File >> Connect to Data Feed. This procedure only needs to be done once. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-07 18:52:33
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| [2020-04-08 08:44:41] |
| User350698 - Posts: 35 |
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Hi thank you for the reply. With regards to my comment ‘profit clears to zero’I trade US hours 930am-4pm est so if I place some trades in the 1st 2 hour of the session and let’s say I am up 7 points then by 1130am est the daily p&l on my Dom resets to zero. I hope that makes sense. I have followed your instructions on converting the trade activity. I am not technical so I won’t know if this has worked until I place a trade and then check it is in my activity log.
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| [2020-04-08 10:13:48] |
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Make sure the chart is set to the US Eastern time zone: Time Zone Setting: Using Different Time Zone in Individual Charts And set the Session Start Time for the chart to 09:30:00 And the End Time to 15:59:59 Refer to: Chart Session Times Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-08 12:55:52] |
| User350698 - Posts: 35 |
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Hello thanks for getting back to me when I noticed the problem the first thing I checked was the session times & time zones everything is correct there
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| [2020-04-08 19:17:24] |
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Can you tell us what the Session Times are set to for the chart where you are unexpectedly seeing the Daily profit/loss resetting.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-08 21:50:15] |
| User350698 - Posts: 35 |
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US New York 09:00:00-16:14:59 for the RTH Session then 18:00:00 - 09:29:00 for the evening sesssion. I have always used these times. Thanks.
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| [2020-04-09 18:33:34] |
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That makes sense. So there should be no resetting at this time: so if I place some trades in the 1st 2 hour of the session and let’s say I am up 7 points then by 1130am est the daily p&l on my Dom resets to zero.
At the time of the reset did you make any new trade? The problem could be something different. It could be a calculation issue as explained here: Help With Daily Profit/Loss Value Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-10 15:06:00] |
| User350698 - Posts: 35 |
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Another example I was down over 5 handles (I am getting confused with my daily p&l because of this) in the first few hours of the session the DOM resets @ around 12pm est in the afternoon part of the session I made back 7 handles. So my DOM now says +7 for the day but that’s incorrect because of my morning losses. I’m U.K. -5 hours the New York session closes I stop trading and go to bed. In the morning when I wake the DOM should be 0 but I’m still up +7. This is confusing me big time I can’t access my trades in the activity log my p&l is all messed up and you keep sending me super confusing links that I don’t understand! Any chance of someone getting this fixed for me like I stated many times this all started when I done a Sierra update. Happy Easter I hope you can assist me in getting to the bottom of this
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| [2020-04-13 17:58:45] |
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Yes we can help but since you are using CQG, there can be an ongoing issue. Are you trading on the CME Group of exchanges? If you are trading CME markets only we recommend that you use the Sierra Chart Order Routing Service which will provide a very good solution: Sierra Chart / Trading Technologies Futures Order Routing Service I can’t access my trades in the activity log Why is this the case? There definitely should not be a problem with this. Here are the instructions:Trade Activity Log: Viewing Historical Trade Activity First, we want you to perform this procedure: Select File >> Disconnect. Select Global Settings >> Convert Trade Activity Format. Select File >> Connect to Data Feed. This procedure only needs to be done once. Also, follow these instructions here when your position for a particular symbol is flat: Trade Activity Log: Setting Chart Order Fills Start Date-Time (Setting Chart Order Fills Start Date-Time ) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-13 18:02:49
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| [2020-04-14 09:39:14] |
| User350698 - Posts: 35 |
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Hello thanks for the reply, if you had read through the thread I have already been asked and done the convert trade activity option. I really feel like I am going round in circles and nobody wants to properly help me with my problem. I might be wrong but all I know is I reached out to support 11 days ago and nothing has been fixed. As of yesterday the same things were happening about 2 1/2 hours into the US session my DOM resets from whatever the P&L is back to zero. After the reset yesterday I was 12.25pts as I look at my Dom this morning I am still up 12.25pts when it should be new day and back to zero. My trade activity log doesn’t show any trades I think I have attached a file with a picture of how my activity log reads. On top of this I can’t put orders through on the DOM I have to place orders at market (this started yesterday). Please can someone help me resolve this sending me links is just confusing me more I am not tech savvy.
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Private File Attachment Deleted. |
| [2020-04-14 10:00:55] |
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We were going to schedule a time to do a remote assistance session with you. We just have been very busy. We will get back to you later today on this. I might be wrong but all I know is I reached out to support 11 days ago and nothing has been fixed first, understand what you are describing is something that we have never heard of before based upon the Session Times that you are using and makes no technical sense. so we are really not sure about this. And issues with the Daily Profit/Loss are common and we do have a full documentation page about that. And if you want that to work reliably do not uuse CQG please. You will need to switch to the Sierra Chart order routing service. If you are not technically oriented, and with the way that Sierra Chart does these calculations you certainly do not want to be using CQG further. But we can discuss that later with you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-14 10:02:41
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| [2020-04-14 10:56:38] |
| User350698 - Posts: 35 |
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If switching makes sense then I will switch. I appreciate you are busy and I appreciate the help I am just a little frustrated right now. I’m trying to learn to become a successful trader, when I master that then maybe I can master SC. It seems a beast of software if you are tech savvy, which I am not. Thanks anyway i await my next email. While I am here. I have attached a file of the message I get when trying to place an order on the DOM ladder, this started yesterday.
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Private File |
| [2020-04-14 13:29:12] |
| John - SC Support - Posts: 31704 |
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Let us know when would be a good time to call you including the time zone. Also, make sure the phone number you want us to call is entered here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-14 14:20:14] |
| User350698 - Posts: 35 |
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Ok I have added my number I am in the U.K. is it possible to arrange for 10.30am UK time please
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| [2020-04-14 14:20:52] |
| User350698 - Posts: 35 |
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That is 15th April 10.30am UK
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| [2020-04-15 11:42:20] |
| User350698 - Posts: 35 |
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Hi, I take it the time & date for the remote session in my reply were to quick. Can you let me know when you are available to help me please ?
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| [2020-04-15 14:55:32] |
| John - SC Support - Posts: 31704 |
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So sorry, we got some items confused. Let us know if there is a time today for a call, or if tomorrow morning at the same time would work best. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-15 15:58:17] |
| User350698 - Posts: 35 |
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No tomorrow 1030am U.K. will be ok let me know if that is confirmed please
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| [2020-04-15 16:21:21] |
| John - SC Support - Posts: 31704 |
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We need to check with the person that is up at that time. We will get back to you a little later to let you know for sure.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-15 16:37:33] |
| User350698 - Posts: 35 |
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Ok just let me know anytime really between 8am-12pm UK if this is acceptable to your guy
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| [2020-04-15 19:16:52] |
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Yes we can call you in that time range tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-15 19:29:10] |
| User350698 - Posts: 35 |
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I need a rough time so I am my PC please
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