Support Board
Date/Time: Fri, 04 Jul 2025 14:42:02 +0000
Post From: Message Log sent
| [2020-04-14 10:00:55] |
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We were going to schedule a time to do a remote assistance session with you. We just have been very busy. We will get back to you later today on this. I might be wrong but all I know is I reached out to support 11 days ago and nothing has been fixed first, understand what you are describing is something that we have never heard of before based upon the Session Times that you are using and makes no technical sense. so we are really not sure about this. And issues with the Daily Profit/Loss are common and we do have a full documentation page about that. And if you want that to work reliably do not uuse CQG please. You will need to switch to the Sierra Chart order routing service. If you are not technically oriented, and with the way that Sierra Chart does these calculations you certainly do not want to be using CQG further. But we can discuss that later with you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-14 10:02:41
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