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Direct MessagesDate/Time: Sun, 05 May 2024 09:22:50 +0000
sc does not update
View Count: 494
| [2020-03-16 11:51:47] |
| natanibz - Posts: 131 |
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Hello, sc does not update and missing data for ES,YM and NQ. I use Sierra Chart Real-Time and Historical Exchange Data Feed. thanks |
| [2020-03-16 13:54:05] |
| John - SC Support - Posts: 31362 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 14:09:33] |
| natanibz - Posts: 131 |
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now, it update but missibg data for YM, ES and NQ Triggering next historical data download in queue. | 2020-03-16 10:06:18.836 HD Request # 64 | Downloading Intraday chart data for GCLJ20 to the file GCLJ20.scid. Service: nymex | 2020-03-16 10:06:18.836 HD Request # 64 | Download start date-time: 2020-03-16 10:06:04.000 | 2020-03-16 10:06:18.836 HD Request # 64 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-03-16 10:06:18.836 Socket (5) | Creating socket. | 2020-03-16 10:06:18.836 Socket (5) | Connecting to IP: 8.18.161.133. | 2020-03-16 10:06:18.836 Socket (4) | Socket gracefully closed by remote side. | 2020-03-16 10:06:18.946 Socket (4) | Closed. | 2020-03-16 10:06:18.946 HD Request # 64 | Setting DTC encoding to Binary VLS | 2020-03-16 10:06:19.086 HD Request # 64 | Sending historical data logon request message. | 2020-03-16 10:06:19.086 HD Request # 64 | Requesting Intraday data. Start date-time: 2020-03-16 10:06:04. Record interval: 0. Symbol: CLJ20 | 2020-03-16 10:06:19.211 HD Request # 64 | Decompressing data. | 2020-03-16 10:06:19.336 HD Request # 64 | Receiving Intraday data for GCLJ20 starting at 2020-03-16 10:06:04 | 2020-03-16 10:06:19.336 Socket (5) | CloseSocket call. | 2020-03-16 10:06:19.336 Historical data download thread signaled to stop. | 2020-03-16 10:06:19.336 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-03-16 10:06:19.336 HD Request # 64 | Timestamp of first Intraday data file record written: 2020-03-16 10:06:05 | 2020-03-16 10:06:19.336 HD Request # 64 | Received 121 records from 2020-03-16 10:06:04.000 to 2020-03-16 10:06:15.009 (11.0 seconds) and wrote 116 records for GCLJ20 | 2020-03-16 10:06:19.336 Added 15 Time and Sales records to Intraday data file for GCLJ20 after download. | 2020-03-16 10:06:19.351 HD Request # 64 | Completion time: 0s | 2020-03-16 10:06:19.351 HD Request # 64 | Intraday data download complete for GCLJ20. Unique request ID: 65 | 2020-03-16 10:06:19.351 Removing historical data download ID 65. | 2020-03-16 10:06:19.351 Real-time Intraday chart data file updates started for GCLJ20 | 2020-03-16 10:06:19.351 Intraday chart data file opened for GCLJ20 | 2020-03-16 10:06:19.351 HD Request # 64 | Enabling Intraday chart updating for symbol. | 2020-03-16 10:06:19.351 Triggering next historical data download in queue. | 2020-03-16 10:06:19.351 Socket (5) | Socket gracefully closed by remote side. | 2020-03-16 10:06:19.460 Socket (5) | Closed. | 2020-03-16 10:06:19.460 Opened cached Intraday file: C:\SierraChart\Data\ESM20.scid | 2020-03-16 10:06:19.726 Opened cached Intraday file: C:\SierraChart\Data\NQM20.scid | 2020-03-16 10:06:19.726 Opened cached Intraday file: C:\SierraChart\Data\YMM20.scid | 2020-03-16 10:06:19.726 Opened cached Intraday file: C:\SierraChart\Data\YMH20.scid | 2020-03-16 10:06:19.726 Opened cached Intraday file: C:\SierraChart\Data\6EM20.scid | 2020-03-16 10:06:19.726 Opened cached Intraday file: C:\SierraChart\Data\GCLJ20.scid | 2020-03-16 10:06:24.782 YMM20[M] 1 Min #2 | Reloading chart. | 2020-03-16 10:06:25.624 Date Time Of Last Edit: 2020-03-16 14:13:23
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| [2020-03-16 15:40:45] |
| John - SC Support - Posts: 31362 |
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It looks like you have Gain Capital for your trading service, but you are not actually trading out of Sierra Chart, rather it looks like you set Sierra Chart to "SC Data - All Services". If this is correct, then we need you to reconnect to Gain Capital for a few minutes and then change back to "SC Data - All Services" and see if this resolves your problem. If we do not have this correct, then let us know who you are using for your Trading service and whether you stay connected to them at all times. If you are still having an issue after that, we need to see your complete Message Log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 18:06:58] |
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You only need to connect to Gain Capital for a second. Detailed instructions are here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees To make certain the symbols are correct, you need to translate the symbols to the current service. Instructions: Edit Menu: Edit >> Translate Symbols To Current Service And really we recommend that you change to this service for trading instead of Gain Capital: Sierra Chart / Trading Technologies Futures Order Routing Service Using that service will avoid this kind of issue to begin with. And we are going to move you over to the Denali Exchange Data Feed for next month: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-16 18:12:28
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