Support Board

Date/Time: Sat, 18 May 2024 16:14:47 +0000

Post From: sc does not update

[2020-03-16 15:40:45] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
It looks like you have Gain Capital for your trading service, but you are not actually trading out of Sierra Chart, rather it looks like you set Sierra Chart to "SC Data - All Services". If this is correct, then we need you to reconnect to Gain Capital for a few minutes and then change back to "SC Data - All Services" and see if this resolves your problem. If we do not have this correct, then let us know who you are using for your Trading service and whether you stay connected to them at all times. If you are still having an issue after that, we need to see your complete Message Log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing