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Direct MessagesDate/Time: Sat, 27 Apr 2024 17:12:15 +0000
Replay Chart Backtesting mode Locks up (Crashes sierra chart)
View Count: 4321
| [2017-08-08 00:29:35] |
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Just a thought but how about you go back to a version that was used and never reported this freezing and then go forward from there with testing the code. We have already done this and cannot identify the problem and it becomes very difficult because we cannot even reproduce the problem ourselves.We are still actively working on the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-08 00:36:15] |
| User432504 - Posts: 73 |
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SC: Maybe it is a custom study since you can't reproduce it. Or maybe a study overlay. I have custom studies, a bit of code written on an alert to do a back ground color and an overlay study from a longer term chart going on. Maybe these are the variables. Who do I bill for my software testing and engineering services? |
| [2017-08-08 02:35:01] |
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Please do not spend any further time on this. We will handle this. We do not need anything further from you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-09 04:58:59] |
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We have released prerelease version 1596 with additional logging to help isolate this problem. There is also a very small chance, the problem may no longer occur. After updating to this version it is necessary to enable Global Settings >> General Settings >> General 2 >> Save Message Log to File. When you encounter the problem let us know and then we will need to get the relevant log file from you. We still cannot reproduce the problem ourselves even after numerous tests, on multiple systems, and so far can find no evidence of why it is occurring. Once one of you encounters the reported problem and we get the log file, we will be much closer to identifying the problem. Probably not precisely, but we will be closer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-09 05:00:53
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| [2017-08-10 01:05:42] |
| traderacefly - Posts: 57 |
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I think I see what is happening now. My fought for not explaining my scenario better. Chart replay works fine with the original instance. It's when you open a second and/or third instance that chart replay freezes Sierra. This whole time I was using my second "testing" instance for chart replay and not the original, which works fine. Hope that helps clarify. Sorry for the confusion.
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| [2017-08-10 01:39:23] |
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We do not think that is the problem. We think it is only coincidental. This whole issue is really very concerning to us because normally any type of issue we are able to resolve it within minutes, hours or a day or two. This is now going on almost 2 weeks. It is just the highly intermittent nature of it, and the fact that we cannot see any technical reason for it to occur, is what is making it so difficult to isolate. And the fact that we cannot reproduce it at all ourselves. It could also be some problem even outside of our own code. Anyway, we will get closer to figuring it out once we get the additional information from the logging. Could you update to our latest release which is 1597 and follow the instructions in post #28 above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-10 01:39:57
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| [2017-08-10 02:07:11] |
| traderacefly - Posts: 57 |
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Good news! Prerelease 1597 chart replay works with the second/third instances. I tried 1596 earlier this evening and it froze. Just to be clear, I think the default instance chart replay always worked. I was using the other instances for my chart replay testing. Anyway, it is working now. Thanks for your diligence in this matter.
Date Time Of Last Edit: 2017-08-10 02:07:42
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| [2017-08-10 02:42:28] |
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This is still not conclusive for us. We will need more feedback, and there is a section of code which has been removed which potentially could be causing a problem that we will need to restore and we will need to see if that causes a problem. The section of code relates to more frequent updating of historical market depth data during an accurate back test. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-24 18:42:34] |
| User820916 - Posts: 14 |
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Hi, I've just starting having the issue of replay locking up today (8/24), it was working fine last night, no updates that I know of. I have waited 15 mins for it to finished. I've since updated to the pre-release 1601 still have the issue. The message log's last entry is 'Reloading chart.' - gets to about 10%. I've disconnected from the data feed, created a new chartbook and new chart with nothing added and still have the same issue. I also rebooted the computer and deleted the existing data file for the symbol, then created it. I've reproduced this with the NQ and CL, each have 30 days of data. CPU usage is as high as it gets for Sierra on my computer. Clicking on the replay dialog box or Sierra gives the not responding error message from Windows 10.
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| [2017-08-24 18:55:22] |
| traderacefly - Posts: 57 |
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I spoke too soon in my previous post #31. After seemingly working with the pre-release version, chart replay has been freezing mine as well. I'm running a prior version 1591 and chart replay works fine on this release. |
| [2017-08-24 19:14:06] |
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Enable Global Settings >> General Settings >> General 2 >> Save Message Log to File. After this, when you have the problem let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-24 21:07:30] |
| User820916 - Posts: 14 |
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I've set the message log to write to a file, I tried replay, Sierra locked up, attached the message log file... Thanks
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Private File |
| [2017-08-24 21:10:06] |
| User820916 - Posts: 14 |
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I also have another installation of Sierra on my computer (version 1538) which replays without a problem.
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| [2017-08-24 23:49:22] |
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First, we want to say that this problem will get resolved. The new information provided may give us more of a clue about the issue. In particular this: The message log's last entry is 'Reloading chart.' - gets to about 10%.
We might want to use remote assistance to look at the issue on your system if it is OK with you? At the moment, we are just adding more logging based upon this new information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-24 23:50:34
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| [2017-08-25 00:09:57] |
| User820916 - Posts: 14 |
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Hi, a Remote connection works for me thanks
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| [2017-08-25 04:05:38] |
| User820916 - Posts: 14 |
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Tested replay tonight (just now) and it is working. It was working last night as well. The little box on the screen gets to about 80%, then the text Calculating studies appears in the upper left, then the replay starts. I'll try again tomorrow to see if time of day makes a difference. My data feed is from CQG but since I disconnect first I wouldn't think that's a factor.
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| [2017-08-25 11:45:48] |
| traderacefly - Posts: 57 |
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Installed the latest release last night and chart replay is working for me. Thanks!
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| [2017-08-25 12:16:05] |
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Our best hope with this, is to continue to add additional logging and for the logs to be saved to a file and then when the problem occurs we will need to get the log file and then that will take us a step closer to understanding the problem. So always keep Global Settings >> General Settings >> General 2 >> Save Message Log to File enabled. The randomness of this is what makes it so hard to find. And we are also suspecting this could actually be some sort of Microsoft compiler issue related to optimizations. This would explain why it is difficult to isolate the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-25 14:21:13] |
| User820916 - Posts: 14 |
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To follow up this morning, chart replay is work fine, will continue to test for issues off and on - Thanks
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| [2017-08-25 18:50:52] |
| User877990 - Posts: 2 |
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I have been using sierra charts for about 2 months, and have used chart replay multiple times daily without problems until yesterday, when I began having problems with it like those described above for the first time yesterday. I uploaded the most recent version (1598) and the pre-release (1601) without resolving the problem. At this point, with 1601, I am able to get the charts to reload, but the replay does not begin to play. Instead I get the windows 10 "spinning circle" that goes on indefinitely. I've tried to upload a snip picture of the playback window and also of the message log, but I'm not sure if it worked. I would be happy to demonstrate by remote connection.
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 playback window.PNG / V - Attached On 2017-08-25 18:46:45 UTC - Size: 22.05 KB - 341 views message log.PNG / V - Attached On 2017-08-25 18:49:52 UTC - Size: 44.96 KB - 315 views |
| [2017-08-26 13:36:46] |
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We will have a new release out on Sunday with additional logging to help us isolate the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-26 22:13:46] |
| Usermb - Posts: 126 |
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I also have this problem, using the latest preview (downloaded it minutes ago). It just froze as can be seen in the attached screenshot.
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| sc_replay.png / V - Attached On 2017-08-26 22:13:24 UTC - Size: 58.65 KB - 276 views |
| [2017-08-27 03:28:12] |
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In regards to post #46, do you have Global Settings >> General Settings >> General 2 >> Save Message Log to File enabled? Make sure it is. And then we will need to get the latest Message Log file in the Logs subfolder in the folder Sierra Chart is installed on your system. It can be privately attached here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-27 17:15:49
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| [2017-08-28 14:20:44] |
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We have released prerelease version 1603 with additional logging and a change to save every line to the message log file, if enabled, immediately. If you are having a problem, please update to this release, and provide us the Message Log file here. Here are the instructions to update: Software Download: Fast Update The Message Log file can be privately attached. Attach the latest Message Log file in the Logs subfolder in the folder Sierra Chart is installed on your system. It can be privately attached here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile As soon as we get a Message Log from 1603 or higher, the sooner we will be able to get this resolved. So please provide one. We may not have all the details we will need, but we will be getting closer. We also apologize for this issue. We thought we would have had it solved quickly, but just due to the very intermittent nature of it, it is hard to track down. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-28 14:50:16] |
| User820916 - Posts: 14 |
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I able to reproduce the issue this morning with build 1603, attached is the message log file. Thanks Date Time Of Last Edit: 2017-08-28 17:47:18
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Private File |
| [2017-08-28 15:41:22] |
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How long did you wait before terminating the Sierra Chart process when you noticed the freezing?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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