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Date/Time: Sun, 21 Jan 2018 06:51:52 +0000



Post From: Replay Chart Backtesting mode Locks up (Crashes sierra chart)

[2017-08-28 14:20:44]
Sierra Chart Engineering - Posts: 56331
We have released prerelease version 1603 with additional logging and a change to save every line to the message log file, if enabled, immediately.

If you are having a problem, please update to this release, and provide us the Message Log file here. Here are the instructions to update:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

The Message Log file can be privately attached.


Attach the latest Message Log file in the Logs subfolder in the folder Sierra Chart is installed on your system. It can be privately attached here following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile


As soon as we get a Message Log from 1603 or higher, the sooner we will be able to get this resolved. So please provide one. We may not have all the details we will need, but we will be getting closer.


We also apologize for this issue. We thought we would have had it solved quickly, but just due to the very intermittent nature of it, it is hard to track down.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.