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Direct MessagesDate/Time: Fri, 26 Apr 2024 03:06:01 +0000
Replay Chart Backtesting mode Locks up (Crashes sierra chart)
View Count: 4320
| [2017-08-28 15:41:22] |
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How long did you wait before terminating the Sierra Chart process when you noticed the freezing?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-28 17:44:40] |
| User820916 - Posts: 14 |
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Waited about 5 mins
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| [2017-08-28 18:26:25] |
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We have released a new revision of 1603. Update again with Help >> Download Prerelease. When you encounter the issue again, we will need to get the Message Log attached here again. Make sure you attach the Message Log with the very latest date. It is possible we were looking at an older Message Log. This seemed like it was the case. We can always use remote assistance to get the log if you want. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-28 18:51:10
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| [2017-08-28 18:56:34] |
| User820916 - Posts: 14 |
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Updated to the latest version of 1603, tried replay and waited 10 mins. Attached the log file
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Private File |
| [2017-08-28 18:57:40] |
| User820916 - Posts: 14 |
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I'm out for the rest of the day, will reply to any question tonight.
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| [2017-08-28 20:38:34] |
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Let us know when you are available for remote assistance. Even tonight will be fine. Also there is no need to wait anything more than about 20 seconds once it is clear Sierra Chart is frozen completely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-28 20:38:55
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| [2017-08-29 02:28:41] |
| User820916 - Posts: 14 |
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I'm back, if remoting works in the next hour or so. Just tried replay and it locked up at 42%
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| [2017-08-29 03:05:46] |
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We will be calling in about five minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-29 03:12:31] |
| User820916 - Posts: 14 |
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Think I just missed your call, feel free to call back
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| [2017-08-29 04:01:53] |
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With the help of user 820916, we have resolved the problem. We are putting out a new release in about 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-29 04:07:08] |
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Version 1604 has now been released which resolves the problem described in this thread with the freezing of Sierra Chart when starting a replay with accurate trading system back test mode. Here are the instructions to update: Software Download: Fast Update The problem was there was an endless loop occurring when checking the list of orders to remove completed orders. This is done in order to keep the order list small during a back test. When there were non-simulated orders in that list, is when the endless loop would occur. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-29 04:09:06
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