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Date/Time: Mon, 22 Jan 2018 12:35:11 +0000



Replay Chart Backtesting mode Locks up (Crashes sierra chart)

Support Request:
[2017-07-27 20:54:09]
ADRTvent - Posts: 4
I am running sierra charts on 4 different machines (PC's with Windows 7 professional 64bit), 2 are DELL and 2 are HP with Intel i5 processors and 2 machines are HP with I7 processors, all have at least 8GM ram. I have been using sierra charts for over 6 months on these machines with no issues while using the Replay Chart in "accurate trading system Back test mode". But in the past week every time i run the replay in accurate back test mode the entire sierra chart freezes up and no longer responds just after it clears the previous data to begin the replay. As soon as I hit yes or even no to the pop up to clear the last data, the entire program freezes up and no longer responds. The only to way to get out of it is to shut it down with the task manager. I am only trying to replay ONE (1) chart at time and not multiple charts. This has always worked fine until the last updates. I can no longer use the replay system in accurate back test mode. I get the same experience on ALL 4 separate machines. I have already tried removing sierra chart program completely and running a fresh install, and i also have downloaded the latest versions and still I get the same problem. I have used different computers and configurations to see if it was a hardware issue but I still run into the same lock up problem. I am looking to find out why its locking up and crashing and for a solution to this problem ASAP. Please advise if perhaps changes were made to the latest versions? this problem has only appeared in the past 7 or 8 days. Please advise
Date Time Of Last Edit: 2017-07-27 21:01:44
[2017-07-27 21:26:22]
Sierra Chart Engineering - Posts: 56350
with no issues while using the Replay Chart in "accurate trading system Back test mode". But in the past week every time i run the replay in accurate back test mode the entire sierra chart freezes up and no longer responds just after it clears the previous data to begin the replay. As soon as I hit yes or even no to the pop up to clear the last data, the entire program freezes up and no longer responds.
This is all we need to know. Nothing else.


I have already tried removing sierra chart program completely and running a fresh install,
Never go through this procedure. First contact us. In most cases this will be just a waste of your time. Understand that you have direct contact with the engineers here. And once we are aware of a problem like this we will solve it within minutes. Reinstalling is a useless attempt at trying to solve a bug in a program that must be resolved by the developers.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-07-27 21:27:04
[2017-07-27 21:39:32]
Sierra Chart Engineering - Posts: 56350
We thought this would be easy to reproduce. We cannot.

Provide us the Chartbook you are using.

Here are instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile

Tell us the chart number of the chart you are replaying and the Speed setting.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-07-27 22:30:13]
User792139 - Posts: 29
Same thing is happening to me too. Chart freezes with high CPU utilization. Have to kill process and restart Sierra. It does not freeze right away usually. Sometimes it will run for a few minutes and then freeze. It is doing this with the current version that I downloaded today as well as the previous version. But not before.

My chart replay speeds vary between 60 and 240. Thanks
Date Time Of Last Edit: 2017-07-27 22:31:41
[2017-07-27 22:38:31]
Sierra Chart Engineering - Posts: 56350
Once we get a Chartbook from someone we will test and see what we find out.

Here are instructions to provide the Chartbook:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile

We also need to know the Chart Number of the chart being replayed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-07-27 22:44:55]
User792139 - Posts: 29
Chart #5 using autotrade
Private File
Attachment Deleted.
Private File
[2017-07-28 00:51:18]
Sierra Chart Engineering - Posts: 56350
What is the chart number you are replaying, and at what Date-Time are you doing the replay from? And are you replaying just a single chart or all of the charts in the Chartbook?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-07-28 01:06:33]
User792139 - Posts: 29
Chart number is 5. Date-Time doesn't matter. It freezes at any location start. Just replaying the single chart
Date Time Of Last Edit: 2017-07-28 01:07:04
[2017-07-28 05:08:10]
Sierra Chart Engineering - Posts: 56350
Under our debugger, replays with accurate back test mode, run very very slow. We did not see any kind of endless loop condition. But the user interface was frozen for at least 20 seconds at a time which is not unusual under a debugger.

We tested under a release build and could not reproduce the problem. The replay was smooth without any freezing. We ran it for about an hour.


Install prerelease version 1591 since that is what we are testing with to see if you still have the problem.

There was one small change made, but it should not have made a difference.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-07-28 14:44:51]
User792139 - Posts: 29
I installed the prerelease version 1591. Tried a single chart backtest at 120 speed and it froze immediately with 100% CPU utilization
[2017-07-28 14:46:56]
Sierra Chart Engineering - Posts: 56350
OK, this is going to take us time to figure out. We have little idea what the issue is at this point in time.

We would expect to be able to instantly reproduce this, but we cannot reproduce this at all.

Furthermore, when you notice this condition, press the Stop button two or three times on the Replay window and see if the replay stops eventually.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-07-28 14:47:50
[2017-07-28 14:54:08]
User792139 - Posts: 29
After replay freezes, clicking anywhere including the stop button freezes the entire screen. Thanks for looking into this
[2017-07-28 14:58:49]
ADRTvent - Posts: 4
Attached is the chartbook I am using. In the past several months I have had no issues with running the back test mode and no freezes. Up until last week it ran beautifully and wasn't even slowing down. I ran speeds as high as 120 and 240 times realtime with no issues. But now I can not even get it to run at all. Please see attached and advise if I can provide any other helpful information
Private File
Attachment Deleted.
[2017-07-28 15:36:54]
Sierra Chart Engineering - Posts: 56350
In response to post #13, we see there are 3 custom studies in the chart in that Chartbook. Remove those custom studies from the chart and see if you still have a problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-07-31 14:39:33]
Sierra Chart Engineering - Posts: 56350
We would like to determine the cause of the problem, today or in the next few days.

Did removing the custom studies resolve the problem for you?

If not, we need to study this some more.

If it did resolve the problem, then we need to get the Custom studies DLL file to understand why this is happening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-07-31 14:39:42
[2017-08-01 20:18:20]
User792139 - Posts: 29
Just fyi, I reinstalled a previous version of Sierra, something older than 1585, and chart replay worked fine. I then reinstalled the current release and it freezes with same symptoms. It could be me or my machine but that is what is happening. Thanks
Date Time Of Last Edit: 2017-08-01 20:25:14
[2017-08-01 20:36:01]
Sierra Chart Engineering - Posts: 56350
No, it is not your machine.

We still do not know the cause of this.

Are you running any custom studies on the charts?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-02 00:25:02]
YMllc - Posts: 4
not sure if you are still looking for chartbook submissions, but I am experiencing the same issue. upgraded 2 computers, one from version 1562 and one from 1585 both to the pre-release of 1592 and replay freezes entire system. Mine won't even load the chart when going to replay, immediately locks up the system. All custom studies and a custom auto-trader. ran fine on previous versions. Can submit chartbook if you need it.

EDIT: chartbook uploaded
Date Time Of Last Edit: 2017-08-02 00:27:51
Private File
Attachment Deleted.
[2017-08-02 00:59:45]
User792139 - Posts: 29
In reply to post #17, I do not have any custom studies on the chart I am replaying.
[2017-08-02 05:03:30]
Sierra Chart Engineering - Posts: 56350
Still not able to reproduce the problem using the provided Chartbook.


We apologize for this. We thought we would be able to determine the problem in a few minutes. Still at this time we have little idea what is actually causing it.

We would like to look at this issue on one of your systems using remote assistance. Whoever is willing to do that, just let us know here.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-02 05:04:30
[2017-08-02 13:39:19]
Sierra Chart Engineering - Posts: 56350
If you are currently running an older version of Sierra Chart, we recommend that you install another copy of Sierra Chart on your system for testing. Here are instructions:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#StepByStep

We recommend testing with prerelease version 1592.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-05 15:46:18]
Sierra Chart Engineering - Posts: 56350
This issue has been a top priority. We still are unable to see why this problem has arisen even after very close code review of changes which we think may have been the cause of it. We ourselves can still not reproduce the problem either.

Some minor changes have been made, and we would like to know if anyone still experiences it on the latest version.

Update following these instructions here:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

If you do still have the problem, let us know and we would like to do a remote assistance session with you to see what further information we can determine in order to get it resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-05 15:46:51
[2017-08-07 23:45:47]
User432504 - Posts: 41
SC:

Just a thought but how about you go back to a version that was used and never reported this freezing and then go forward from there with testing the code. When the replay freezes for me the only way to stop it is to use windows to shut down the whole program because SC locks solid any other way.
[2017-08-07 23:51:24]
User432504 - Posts: 41
SC:
I just had another freeze when trying to replay and it was on a completely separate computer.
[2017-08-08 00:29:35]
Sierra Chart Engineering - Posts: 56350
Just a thought but how about you go back to a version that was used and never reported this freezing and then go forward from there with testing the code.
We have already done this and cannot identify the problem and it becomes very difficult because we cannot even reproduce the problem ourselves.

We are still actively working on the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-08 00:36:15]
User432504 - Posts: 41
SC:
Maybe it is a custom study since you can't reproduce it. Or maybe a study overlay. I have custom studies, a bit of code written on an alert to do a back ground color and an overlay study from a longer term chart going on.

Maybe these are the variables.

Who do I bill for my software testing and engineering services?
[2017-08-08 02:35:01]
Sierra Chart Engineering - Posts: 56350
Please do not spend any further time on this. We will handle this. We do not need anything further from you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-09 04:58:59]
Sierra Chart Engineering - Posts: 56350
We have released prerelease version 1596 with additional logging to help isolate this problem. There is also a very small chance, the problem may no longer occur.

After updating to this version it is necessary to enable Global Settings >> General Settings >> General 2 >> Save Message Log to File.

When you encounter the problem let us know and then we will need to get the relevant log file from you.

We still cannot reproduce the problem ourselves even after numerous tests, on multiple systems, and so far can find no evidence of why it is occurring. Once one of you encounters the reported problem and we get the log file, we will be much closer to identifying the problem. Probably not precisely, but we will be closer.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-09 05:00:53
[2017-08-10 01:05:42]
User792139 - Posts: 29
I think I see what is happening now. My fought for not explaining my scenario better. Chart replay works fine with the original instance. It's when you open a second and/or third instance that chart replay freezes Sierra. This whole time I was using my second "testing" instance for chart replay and not the original, which works fine. Hope that helps clarify. Sorry for the confusion.
[2017-08-10 01:39:23]
Sierra Chart Engineering - Posts: 56350
We do not think that is the problem. We think it is only coincidental.

This whole issue is really very concerning to us because normally any type of issue we are able to resolve it within minutes, hours or a day or two. This is now going on almost 2 weeks. It is just the highly intermittent nature of it, and the fact that we cannot see any technical reason for it to occur, is what is making it so difficult to isolate. And the fact that we cannot reproduce it at all ourselves. It could also be some problem even outside of our own code.

Anyway, we will get closer to figuring it out once we get the additional information from the logging. Could you update to our latest release which is 1597 and follow the instructions in post #28 above.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-10 01:39:57
[2017-08-10 02:07:11]
User792139 - Posts: 29
Good news! Prerelease 1597 chart replay works with the second/third instances. I tried 1596 earlier this evening and it froze. Just to be clear, I think the default instance chart replay always worked. I was using the other instances for my chart replay testing. Anyway, it is working now. Thanks for your diligence in this matter.
Date Time Of Last Edit: 2017-08-10 02:07:42
[2017-08-10 02:42:28]
Sierra Chart Engineering - Posts: 56350
This is still not conclusive for us. We will need more feedback, and there is a section of code which has been removed which potentially could be causing a problem that we will need to restore and we will need to see if that causes a problem.

The section of code relates to more frequent updating of historical market depth data during an accurate back test.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-24 18:42:34]
User820916 - Posts: 13
Hi, I've just starting having the issue of replay locking up today (8/24), it was working fine last night, no updates that I know of. I have waited 15 mins for it to finished. I've since updated to the pre-release 1601 still have the issue. The message log's last entry is 'Reloading chart.' - gets to about 10%. I've disconnected from the data feed, created a new chartbook and new chart with nothing added and still have the same issue. I also rebooted the computer and deleted the existing data file for the symbol, then created it. I've reproduced this with the NQ and CL, each have 30 days of data. CPU usage is as high as it gets for Sierra on my computer. Clicking on the replay dialog box or Sierra gives the not responding error message from Windows 10.
[2017-08-24 18:55:22]
User792139 - Posts: 29
I spoke too soon in my previous post #31. After seemingly working with the pre-release version, chart replay has been freezing mine as well.

I'm running a prior version 1591 and chart replay works fine on this release.
[2017-08-24 19:14:06]
Sierra Chart Engineering - Posts: 56350
Enable Global Settings >> General Settings >> General 2 >> Save Message Log to File.

After this, when you have the problem let us know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-24 21:07:30]
User820916 - Posts: 13
I've set the message log to write to a file, I tried replay, Sierra locked up, attached the message log file... Thanks
Private File
[2017-08-24 21:10:06]
User820916 - Posts: 13
I also have another installation of Sierra on my computer (version 1538) which replays without a problem.
[2017-08-24 23:49:22]
Sierra Chart Engineering - Posts: 56350
First, we want to say that this problem will get resolved. The new information provided may give us more of a clue about the issue.

In particular this:
The message log's last entry is 'Reloading chart.' - gets to about 10%.

We might want to use remote assistance to look at the issue on your system if it is OK with you?

At the moment, we are just adding more logging based upon this new information.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-24 23:50:34
[2017-08-25 00:09:57]
User820916 - Posts: 13
Hi, a Remote connection works for me thanks
[2017-08-25 04:05:38]
User820916 - Posts: 13
Tested replay tonight (just now) and it is working. It was working last night as well. The little box on the screen gets to about 80%, then the text Calculating studies appears in the upper left, then the replay starts. I'll try again tomorrow to see if time of day makes a difference. My data feed is from CQG but since I disconnect first I wouldn't think that's a factor.
[2017-08-25 11:45:48]
User792139 - Posts: 29
Installed the latest release last night and chart replay is working for me. Thanks!
[2017-08-25 12:16:05]
Sierra Chart Engineering - Posts: 56350
Our best hope with this, is to continue to add additional logging and for the logs to be saved to a file and then when the problem occurs we will need to get the log file and then that will take us a step closer to understanding the problem.

So always keep Global Settings >> General Settings >> General 2 >> Save Message Log to File enabled.

The randomness of this is what makes it so hard to find. And we are also suspecting this could actually be some sort of Microsoft compiler issue related to optimizations. This would explain why it is difficult to isolate the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-25 14:21:13]
User820916 - Posts: 13
To follow up this morning, chart replay is work fine, will continue to test for issues off and on - Thanks
[2017-08-25 18:50:52]
User877990 - Posts: 1
I have been using sierra charts for about 2 months, and have used chart replay multiple times daily without problems until yesterday, when I began having problems with it like those described above for the first time yesterday. I uploaded the most recent version (1598) and the pre-release (1601) without resolving the problem. At this point, with 1601, I am able to get the charts to reload, but the replay does not begin to play. Instead I get the windows 10 "spinning circle" that goes on indefinitely. I've tried to upload a snip picture of the playback window and also of the message log, but I'm not sure if it worked. I would be happy to demonstrate by remote connection.
imageplayback window.PNG / V - Attached On 2017-08-25 18:46:45 UTC - Size: 22.05 KB - 31 views
imagemessage log.PNG / V - Attached On 2017-08-25 18:49:52 UTC - Size: 44.96 KB - 27 views
[2017-08-26 13:36:46]
Sierra Chart Engineering - Posts: 56350
We will have a new release out on Sunday with additional logging to help us isolate the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-26 22:13:46]
Usermb - Posts: 73
I also have this problem, using the latest preview (downloaded it minutes ago). It just froze as can be seen in the attached screenshot.
imagesc_replay.png / V - Attached On 2017-08-26 22:13:24 UTC - Size: 58.65 KB - 24 views
[2017-08-27 03:28:12]
Sierra Chart Engineering - Posts: 56350
In regards to post #46, do you have Global Settings >> General Settings >> General 2 >> Save Message Log to File enabled? Make sure it is.

And then we will need to get the latest Message Log file in the Logs subfolder in the folder Sierra Chart is installed on your system. It can be privately attached here following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-27 17:15:49
[2017-08-28 14:20:44]
Sierra Chart Engineering - Posts: 56350
We have released prerelease version 1603 with additional logging and a change to save every line to the message log file, if enabled, immediately.

If you are having a problem, please update to this release, and provide us the Message Log file here. Here are the instructions to update:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

The Message Log file can be privately attached.


Attach the latest Message Log file in the Logs subfolder in the folder Sierra Chart is installed on your system. It can be privately attached here following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile


As soon as we get a Message Log from 1603 or higher, the sooner we will be able to get this resolved. So please provide one. We may not have all the details we will need, but we will be getting closer.


We also apologize for this issue. We thought we would have had it solved quickly, but just due to the very intermittent nature of it, it is hard to track down.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-28 14:50:16]
User820916 - Posts: 13
I able to reproduce the issue this morning with build 1603, attached is the message log file.

Thanks
Date Time Of Last Edit: 2017-08-28 17:47:18
Private File
[2017-08-28 15:41:22]
Sierra Chart Engineering - Posts: 56350
How long did you wait before terminating the Sierra Chart process when you noticed the freezing?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-28 17:44:40]
User820916 - Posts: 13
Waited about 5 mins
[2017-08-28 18:26:25]
Sierra Chart Engineering - Posts: 56350
We have released a new revision of 1603. Update again with Help >> Download Prerelease.

When you encounter the issue again, we will need to get the Message Log attached here again.

Make sure you attach the Message Log with the very latest date. It is possible we were looking at an older Message Log. This seemed like it was the case. We can always use remote assistance to get the log if you want. Let us know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-28 18:51:10
[2017-08-28 18:56:34]
User820916 - Posts: 13
Updated to the latest version of 1603, tried replay and waited 10 mins. Attached the log file
Private File
[2017-08-28 18:57:40]
User820916 - Posts: 13
I'm out for the rest of the day, will reply to any question tonight.
[2017-08-28 20:38:34]
Sierra Chart Engineering - Posts: 56350
Let us know when you are available for remote assistance. Even tonight will be fine.

Also there is no need to wait anything more than about 20 seconds once it is clear Sierra Chart is frozen completely.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-28 20:38:55
[2017-08-29 02:28:41]
User820916 - Posts: 13
I'm back, if remoting works in the next hour or so. Just tried replay and it locked up at 42%
[2017-08-29 03:05:46]
Sierra Chart Engineering - Posts: 56350
We will be calling in about five minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-29 03:12:31]
User820916 - Posts: 13
Think I just missed your call, feel free to call back
[2017-08-29 04:01:53]
Sierra Chart Engineering - Posts: 56350
With the help of user 820916, we have resolved the problem.

We are putting out a new release in about 10 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-08-29 04:07:08]
Sierra Chart Engineering - Posts: 56350
Version 1604 has now been released which resolves the problem described in this thread with the freezing of Sierra Chart when starting a replay with accurate trading system back test mode.



Here are the instructions to update:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

The problem was there was an endless loop occurring when checking the list of orders to remove completed orders. This is done in order to keep the order list small during a back test. When there were non-simulated orders in that list, is when the endless loop would occur.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-29 04:09:06

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