Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 28 Apr 2024 00:44:34 +0000
Replay Chart Backtesting mode Locks up (Crashes sierra chart)
View Count: 4322
| [2017-07-27 20:54:09] |
| ADRTvent - Posts: 23 |
|
I am running sierra charts on 4 different machines (PC's with Windows 7 professional 64bit), 2 are DELL and 2 are HP with Intel i5 processors and 2 machines are HP with I7 processors, all have at least 8GM ram. I have been using sierra charts for over 6 months on these machines with no issues while using the Replay Chart in "accurate trading system Back test mode". But in the past week every time i run the replay in accurate back test mode the entire sierra chart freezes up and no longer responds just after it clears the previous data to begin the replay. As soon as I hit yes or even no to the pop up to clear the last data, the entire program freezes up and no longer responds. The only to way to get out of it is to shut it down with the task manager. I am only trying to replay ONE (1) chart at time and not multiple charts. This has always worked fine until the last updates. I can no longer use the replay system in accurate back test mode. I get the same experience on ALL 4 separate machines. I have already tried removing sierra chart program completely and running a fresh install, and i also have downloaded the latest versions and still I get the same problem. I have used different computers and configurations to see if it was a hardware issue but I still run into the same lock up problem. I am looking to find out why its locking up and crashing and for a solution to this problem ASAP. Please advise if perhaps changes were made to the latest versions? this problem has only appeared in the past 7 or 8 days. Please advise
Date Time Of Last Edit: 2017-07-27 21:01:44
|
| [2017-07-27 21:26:22] |
| |
|
with no issues while using the Replay Chart in "accurate trading system Back test mode". But in the past week every time i run the replay in accurate back test mode the entire sierra chart freezes up and no longer responds just after it clears the previous data to begin the replay. As soon as I hit yes or even no to the pop up to clear the last data, the entire program freezes up and no longer responds. This is all we need to know. Nothing else.I have already tried removing sierra chart program completely and running a fresh install,
Never go through this procedure. First contact us. In most cases this will be just a waste of your time. Understand that you have direct contact with the engineers here. And once we are aware of a problem like this we will solve it within minutes. Reinstalling is a useless attempt at trying to solve a bug in a program that must be resolved by the developers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-27 21:27:04
|
| [2017-07-27 21:39:32] |
| |
|
We thought this would be easy to reproduce. We cannot. Provide us the Chartbook you are using. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Tell us the chart number of the chart you are replaying and the Speed setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-27 22:30:13] |
| traderacefly - Posts: 57 |
|
Same thing is happening to me too. Chart freezes with high CPU utilization. Have to kill process and restart Sierra. It does not freeze right away usually. Sometimes it will run for a few minutes and then freeze. It is doing this with the current version that I downloaded today as well as the previous version. But not before. My chart replay speeds vary between 60 and 240. Thanks Date Time Of Last Edit: 2017-07-27 22:31:41
|
| [2017-07-27 22:38:31] |
| |
|
Once we get a Chartbook from someone we will test and see what we find out. Here are instructions to provide the Chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We also need to know the Chart Number of the chart being replayed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-27 22:44:55] |
| traderacefly - Posts: 57 |
|
Chart #5 using autotrade
|
Private File Attachment Deleted. Private File |
| [2017-07-28 00:51:18] |
| |
|
What is the chart number you are replaying, and at what Date-Time are you doing the replay from? And are you replaying just a single chart or all of the charts in the Chartbook?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-28 01:06:33] |
| traderacefly - Posts: 57 |
|
Chart number is 5. Date-Time doesn't matter. It freezes at any location start. Just replaying the single chart
Date Time Of Last Edit: 2017-07-28 01:07:04
|
| [2017-07-28 05:08:10] |
| |
|
Under our debugger, replays with accurate back test mode, run very very slow. We did not see any kind of endless loop condition. But the user interface was frozen for at least 20 seconds at a time which is not unusual under a debugger. We tested under a release build and could not reproduce the problem. The replay was smooth without any freezing. We ran it for about an hour. Install prerelease version 1591 since that is what we are testing with to see if you still have the problem. There was one small change made, but it should not have made a difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-28 14:44:51] |
| traderacefly - Posts: 57 |
|
I installed the prerelease version 1591. Tried a single chart backtest at 120 speed and it froze immediately with 100% CPU utilization
|
| [2017-07-28 14:46:56] |
| |
|
OK, this is going to take us time to figure out. We have little idea what the issue is at this point in time. We would expect to be able to instantly reproduce this, but we cannot reproduce this at all. Furthermore, when you notice this condition, press the Stop button two or three times on the Replay window and see if the replay stops eventually. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-28 14:47:50
|
| [2017-07-28 14:54:08] |
| traderacefly - Posts: 57 |
|
After replay freezes, clicking anywhere including the stop button freezes the entire screen. Thanks for looking into this
|
| [2017-07-28 14:58:49] |
| ADRTvent - Posts: 23 |
|
Attached is the chartbook I am using. In the past several months I have had no issues with running the back test mode and no freezes. Up until last week it ran beautifully and wasn't even slowing down. I ran speeds as high as 120 and 240 times realtime with no issues. But now I can not even get it to run at all. Please see attached and advise if I can provide any other helpful information
|
Private File Attachment Deleted. |
| [2017-07-28 15:36:54] |
| |
|
In response to post #13, we see there are 3 custom studies in the chart in that Chartbook. Remove those custom studies from the chart and see if you still have a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-31 14:39:33] |
| |
|
We would like to determine the cause of the problem, today or in the next few days. Did removing the custom studies resolve the problem for you? If not, we need to study this some more. If it did resolve the problem, then we need to get the Custom studies DLL file to understand why this is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-31 14:39:42
|
| [2017-08-01 20:18:20] |
| traderacefly - Posts: 57 |
|
Just fyi, I reinstalled a previous version of Sierra, something older than 1585, and chart replay worked fine. I then reinstalled the current release and it freezes with same symptoms. It could be me or my machine but that is what is happening. Thanks
Date Time Of Last Edit: 2017-08-01 20:25:14
|
| [2017-08-01 20:36:01] |
| |
|
No, it is not your machine. We still do not know the cause of this. Are you running any custom studies on the charts? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-02 00:25:02] |
| YMllc - Posts: 36 |
|
not sure if you are still looking for chartbook submissions, but I am experiencing the same issue. upgraded 2 computers, one from version 1562 and one from 1585 both to the pre-release of 1592 and replay freezes entire system. Mine won't even load the chart when going to replay, immediately locks up the system. All custom studies and a custom auto-trader. ran fine on previous versions. Can submit chartbook if you need it. EDIT: chartbook uploaded Date Time Of Last Edit: 2017-08-02 00:27:51
|
Private File Attachment Deleted. |
| [2017-08-02 00:59:45] |
| traderacefly - Posts: 57 |
|
In reply to post #17, I do not have any custom studies on the chart I am replaying.
|
| [2017-08-02 05:03:30] |
| |
|
Still not able to reproduce the problem using the provided Chartbook. We apologize for this. We thought we would be able to determine the problem in a few minutes. Still at this time we have little idea what is actually causing it. We would like to look at this issue on one of your systems using remote assistance. Whoever is willing to do that, just let us know here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-02 05:04:30
|
| [2017-08-02 13:39:19] |
| |
|
If you are currently running an older version of Sierra Chart, we recommend that you install another copy of Sierra Chart on your system for testing. Here are instructions: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart We recommend testing with prerelease version 1592. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-05 15:46:18] |
| |
|
This issue has been a top priority. We still are unable to see why this problem has arisen even after very close code review of changes which we think may have been the cause of it. We ourselves can still not reproduce the problem either. Some minor changes have been made, and we would like to know if anyone still experiences it on the latest version. Update following these instructions here: Software Download: Fast Update If you do still have the problem, let us know and we would like to do a remote assistance session with you to see what further information we can determine in order to get it resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-05 15:46:51
|
| [2017-08-07 23:45:47] |
| User432504 - Posts: 73 |
|
SC: Just a thought but how about you go back to a version that was used and never reported this freezing and then go forward from there with testing the code. When the replay freezes for me the only way to stop it is to use windows to shut down the whole program because SC locks solid any other way. |
| [2017-08-07 23:51:24] |
| User432504 - Posts: 73 |
|
SC: I just had another freeze when trying to replay and it was on a completely separate computer. |
| [2017-08-08 00:29:35] |
| |
|
Just a thought but how about you go back to a version that was used and never reported this freezing and then go forward from there with testing the code. We have already done this and cannot identify the problem and it becomes very difficult because we cannot even reproduce the problem ourselves.We are still actively working on the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: