Date/Time: Thu, 17 Jan 2019 12:10:22 +0000
Post From: Replay Chart Backtesting mode Locks up (Crashes sierra chart)
Sierra Chart Engineering - Posts: 68003
We do not think that is the problem. We think it is only coincidental.
This whole issue is really very concerning to us because normally any type of issue we are able to resolve it within minutes, hours or a day or two. This is now going on almost 2 weeks. It is just the highly intermittent nature of it, and the fact that we cannot see any technical reason for it to occur, is what is making it so difficult to isolate. And the fact that we cannot reproduce it at all ourselves. It could also be some problem even outside of our own code.
Anyway, we will get closer to figuring it out once we get the additional information from the logging. Could you update to our latest release which is 1597 and follow the instructions in post #28 above.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-10 01:39:57