Date/Time: Thu, 18 Oct 2018 17:19:19 +0000
Post From: Replay Chart Backtesting mode Locks up (Crashes sierra chart)
Sierra Chart Engineering - Posts: 64948
We have released prerelease version 1596 with additional logging to help isolate this problem. There is also a very small chance, the problem may no longer occur.
After updating to this version it is necessary to enable Global Settings >> General Settings >> General 2 >> Save Message Log to File.
When you encounter the problem let us know and then we will need to get the relevant log file from you.
We still cannot reproduce the problem ourselves even after numerous tests, on multiple systems, and so far can find no evidence of why it is occurring. Once one of you encounters the reported problem and we get the log file, we will be much closer to identifying the problem. Probably not precisely, but we will be closer.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-08-09 05:00:53