Support Board
Date/Time: Sat, 10 Oct 2026 02:17:31 +0000
Chart/drawing alerts not relaying to chat/NTFY after re download of sierra on new device
View Count: 268
| [2026-08-25 19:24:12] |
| Louis Vs - Posts: 23 |
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FYI I am using alerts exclusively on chart drawings and nothing else- not sure if this is important info. Alerts firing correctly (Alerts Log shows real-time notifications), Chat>commands shows connected, private group exists with the same Chat ID as on my old pc — history confirms it worked just 5 days ago, before I switched windows device. But no message appears in the chat window or of course on my NTFY app on mobile,when an alert triggers. I have tried/configured: • Alert 1: “Send Alert as Chat Message when this Alert is Triggered” = Yes • Alert 1: “Chat Identifier for Alert” = 0 • “Chat Identifier or Chat Name for Alerts” = matches the group • “Enable Remote Alerts” = Yes Also did the obvious restart of Sierra after these changes, still nothing. I feel as though it should be an easy fix, considering the alerts log is working. Nonetheless, I am not getting any mobile NTFY notifications, nor am I getting any audible locations on my laptop (the latter is less of a problem). I cannot figure out what the leak is. I figured I would ask for help on this before trying to set it all up again from scratch, as I could barely get it to work last time. Thank you. |
| [2026-08-25 19:38:15] |
| John - SC Support - Posts: 48169 |
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The "Chat Identifier or Chat Name for Alerts" needs to be set to the Numeric value of the chat group. You can not use the name, that is still not supported. Refer to the following: General Settings Window: Chat Identifier or Chat Name for Alert (Global Settings >> General Settings >> Alerts >> Notification) If you do have the number in that field, then after you have an alert occur, check your Message Log and see if there are any messages related to having a problem sending the information to the Chat. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-26 14:03:49] |
| TonyCipriani - Posts: 155 |
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If you're an Android user, you need to turn off battery optimization and switch to Websockets to make it work properly.
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| [2026-08-26 15:42:02] |
| Louis Vs - Posts: 23 |
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I am an apple user. It is not that. And the app used to work very well for me. Today, I was spammed with notifications to NTFY (proving it’s still functional). It was for “crossing chart drawing #25”, and it happened repeatedly. Only problem is, this drawing was non-existent. I went to alert manager and there are no “problems” with this drawing, it comes up without any kind of error. Nor does it show up in the message log. Nothing shows up for my newly drawn ones, for which, nothing shows up in the message log or alerts manager log, either. I then went to the manage chart drawings window, in which, nothing called “hidden drawing” #25 even shows up! The alerts for #25 stopped by themselves eventually. The input in chat identifier is my chat ID number, not a name. Again, I have set this up before, my configs are all correct according to the docs. Nothing shows up in the message log either. This is very odd and I need to get it working properly again so I can leave my desk. Thank you. |
| [2026-08-26 16:00:00] |
| John - SC Support - Posts: 48169 |
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Please get us an image of the Chart Drawing Alert window for the specific chart drawing that you are trying to make work. Then also get us an image of the Alerts tab on the General Settings window with the specific alert selected that you are trying to make work with that drawing. Use the Windows Snipping tool, or any image capture tool you want to get us the above images. You can then attach the files to this thread by following these instructions: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-26 16:07:52] |
| Louis Vs - Posts: 23 |
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Here you are. note, I have tried crossing or equal too and equal to also.
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| [2026-08-26 20:53:32] |
| John - SC Support - Posts: 48169 |
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Everything looks good, so from what we can see, you should be getting the notifications to your Chat. We just want to verify, especially because you say you tried different Alert settings, you are getting an alert showing in your Alert Manager? But that alert is not going to the Chat? Also, please verify that the Chat Identifier for the chat group you setup is, in fact, 1863. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-27 13:31:17] |
| Louis Vs - Posts: 23 |
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I am yes. And no errors in the message log. Yesterday I received multiple notifications on NTFY for a drawing that was not even on the chart. But any newly drawn ones do not work. This morning, I was spammed with “rectangle 24, crossing from below” at 7715.5. There is no rectangle at 7715.5. As I said, I recently switched windows device from a PC to a laptop. Perhaps sierra chart is still responding to old drawings that existed on that device but did not carry over visually to this one? Best I can think of. I’m stumped. Could you reccomend any method whatsoever I could fix this? Do you think I should start a new chat and fill everything in from scratch? If so, how can I silence the old one, and “delete” any chat drawings that do NOT show up in the chart drawings window. Or at least, make it so that these seemingly invisible drawings cannot fire alerts any longer. Thank you. And yes, the chat identifier number is correct. Date Time Of Last Edit: 2026-08-27 13:31:39
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| [2026-08-27 13:48:04] |
| Sierra_Chart Engineering - Posts: 25123 |
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This morning, I was spammed with “rectangle 24, crossing from below” at 7715.5. There is no rectangle at 7715.5. It is absolutely on one of the open charts and there is an alert configured for that rectangle drawing! This is with 1000% certainty. There is no other possibility whatsoever.You need to look through all of the Chart Drawings for each and every chart.: Chart Drawing Tools: Manage Chart Drawings You can use the Windows and Chartbooks Window to see all of the charts in all of the open Chartbooks: Window, CB and CW Menus: Windows and Chartbooks (Window) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-27 14:23:29
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| [2026-08-27 19:12:57] |
| John - SC Support - Posts: 48169 |
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As I said, I recently switched windows device from a PC to a laptop. Perhaps sierra chart is still responding to old drawings that existed on that device but did not carry over visually to this one? Best I can think of.
This statement has us confused. We hate to keep repeating things, but are you actually getting an alert in the Alert Manager? If so, can you please get us an image of that information in the Alert Manager? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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