Support Board
Date/Time: Tue, 23 Jun 2026 19:00:03 +0000
Platform Freezing on Startup
View Count: 49
| [2026-06-23 12:25:18] |
| kvcornie - Posts: 38 |
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Upon startup, the primary instance initially starts to open and function correctly for about 10-20 seconds but then the ladders stop updating and the instance goes into "not responding" mode. It only has 4 ladders and 4 charts in it, the charts are all detached but generated from the same chartbook which is the only chartbook in the instance. I have 2 other sub instances that are taking a couple of minutes (which is much longer than normal) but, eventually open and I can use the menu's etc. but, market data is not updating. The sub-instances are charts only. Sub-instances are set to open on startup. - I've restarted the CPU twice. - I used Sub-Instance #2 to File >> Disconnect then Connect to data feed - Custom Symbol settings are OFF at least in the sub-instances, I can't verify the main instance via the menu given the not responding issue. See links for Message Log screen shots attached. The Main instance message log does not pop up while the sub-instances do. https://www.sierrachart.com/image.php?Image=1782217043851.png https://www.sierrachart.com/image.php?Image=1782217090593.png Date Time Of Last Edit: 2026-06-23 12:25:56
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| [2026-06-23 12:56:31] |
| kvcornie - Posts: 38 |
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just tried starting all instances in safe mode. This did not make any difference, still same issues.
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| [2026-06-23 13:01:47] |
| kvcornie - Posts: 38 |
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ok, just disabled open files on startup as well. This is stopping the freezing issue. I'll take steps to find out if there is a corrupted chart or chartbook. |
| [2026-06-23 13:22:43] |
| kvcornie - Posts: 38 |
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Resolved. Deleted sub-instance folders as well.
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| [2026-06-23 17:19:36] |
| kvcornie - Posts: 38 |
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This issue started happening again and has gotten progressively worse as using the ESU26 contract freezes the platform after taking all of the prior steps (that worked until another platform restart) at which point I tried them all again and added the ones below. Steps I’ve tried since having initially had success - Start platform in SAFE MODE. - Do NOT open any chartbooks/files nor instances on startup - Delete ESU26 & ESM26 Historical and intraday chart data files via these instructions https://www.sierrachart.com/index.php?page=doc/ChartDataFiles.html#DeletingChartDataFile:~:text=on%20the%20menu.-,Deleting%20a%20Chart%20Data%20File,-%5BLink%5D%20%2D%20%5B - Re-connect to data feed - Edit >> Delete All Data and download - Open a new ESH26 Historical chart via File >> Find Symbol. The new chart opens and loads data correctly. No studies, just pure daily bar chart. Continuous contract is set to “NONE” - Change contract to ESM26 via Chart >> Chart Settings >> Symbol. Chart loads correctly. - Repeat symbol change process to ESU26 click “Apply All” data quickly loads then platform freezes. Same thing happens if I try to open the ESU26 from "find symbol" directly as well. - Other Products (NQ, MES, MCL, CL, MGC, GC) work fine, this seems to be ES only and ESU26 specifically. I am at a loss, but this appears to be the same underlying issue that initially caused me to post this thread last week. Back Adjustment issue - ESU26_FUT_CME [CBV] Date Time Of Last Edit: 2026-06-23 17:20:58
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| [2026-06-23 17:42:14] |
| John - SC Support - Posts: 46847 |
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What is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to? And when you open a chart for ESU26, exactly what is the symbol you are using to open the chart (i.e. what is the symbol of the chart)? And exactly what happens when you open that chart for ESU26? is the software crashing? Is it hanging? Are you getting the message that data is being downloaded? If the software is not crashing, then are you able to interact with the software while it is downloading the data (can you select a top level menu like "File" and have that menu open and show the list of items within it)? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-23 18:16:12] |
| kvcornie - Posts: 38 |
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1. Teton CME Routing [trading] 2. ESU26_FUT_CME 3. I chose File >> Find Symbol >> ESU26_FUT_CME >> Open Historical Chart. I see a chart open and daily OHLC bars immediately load, I don't even see the data downloading message, it's instantaneous to my eyes. 4. As soon as the chart opens and loads I cannot interact with the "find Symbol" menu to "close" it, nor can I interact with the "File" nor any other menu's on the Main (and only) instance as it has gone into the "not responding" state and clicking on it "greys' it out". NOTE: if I open a new instance prior to opening the ESU26 chart in the main instance, I CAN still interact with and close those sub instances, just not the main instance. |
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