Support Board
Date/Time: Tue, 23 Jun 2026 18:57:40 +0000
Post From: Platform Freezing on Startup
| [2026-06-23 12:25:18] |
| kvcornie - Posts: 38 |
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Upon startup, the primary instance initially starts to open and function correctly for about 10-20 seconds but then the ladders stop updating and the instance goes into "not responding" mode. It only has 4 ladders and 4 charts in it, the charts are all detached but generated from the same chartbook which is the only chartbook in the instance. I have 2 other sub instances that are taking a couple of minutes (which is much longer than normal) but, eventually open and I can use the menu's etc. but, market data is not updating. The sub-instances are charts only. Sub-instances are set to open on startup. - I've restarted the CPU twice. - I used Sub-Instance #2 to File >> Disconnect then Connect to data feed - Custom Symbol settings are OFF at least in the sub-instances, I can't verify the main instance via the menu given the not responding issue. See links for Message Log screen shots attached. The Main instance message log does not pop up while the sub-instances do. https://www.sierrachart.com/image.php?Image=1782217043851.png https://www.sierrachart.com/image.php?Image=1782217090593.png Date Time Of Last Edit: 2026-06-23 12:25:56
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