Support Board
Date/Time: Sun, 09 Aug 2026 02:11:25 +0000
Post From: Platform Freezing on Startup
| [2026-06-29 14:20:58] |
| Sierra_Chart Engineering - Posts: 24436 |
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It is not necessary to provide all of these details because they are not going to help us understand this. We think we know what the problem is, and we apologize for this. In some of the prereleases there was an issue related to an updated confirmation prompt for the Trade Window. This was in debug only but still had an effect in the release builds. This is now resolved. Update to the latest prerelease with Help >> Download Prerelease. Let us know if the problem is resolved. It is not entirely clear if this is your issue but it could be. If you continue to have a freezing problem we can only refer you to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-29 15:05:22
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