Support Board
Date/Time: Sun, 09 Aug 2026 02:10:56 +0000
Post From: Platform Freezing on Startup
| [2026-06-26 20:01:37] |
| kvcornie - Posts: 50 |
|
I’m once again having the same/similar issues since re-installing the platform per steps taken, yesterday, in post #16. See below for all iterations performed to narrow down the culprit. FINDINGS - Enabling Custom symbol settings is the root cause. - w/ Custom symbol settings enabled ESU26 is an idiosyncratic problem, at least for me. BAND-AID - Turn OFF Custom Symbol settings prior to exiting the platform each time. QUESTION - Is this something you will investigate further or should I only let you know if my “band-aid” stops working? ITERATIONS (1) NO JOY: Startup causes main instance to go into “Not Responding” before loading any market data - Custom Symbol Settings are ON (my only purpose for enabling is so I can set a Trade Position Limit). - Main instance is Set to run instances 2,3. - Main Instance is set to open files consisting of 1 chartbook with Trade DOMs for [CBV][M] of ESU26, CLQ26, GCQ26, ZNU26, ZTU26, 6EU26, 6BU26 - Instance 2 is set to open files on startup consisting of 1 chartbook ([CBV][M] ESU26 ) that is the same chartbook attached in post #15, WITH the addition of [CVB][M] DOMs for MESU26 and ESU26. - Instance 3 is set to open 2 chartbooks ([CBV][M] CLQ26, GCQ26) that are the same layout as the "10_0101_ES" chartbook attached in post #15 (these CL,GC chartbooks do NOT have DOMs). (2) SUCCESS: Startup works correctly - Turn OFF Custom Symbol settings - All other settings from iteration (1) remain the same. (3) SUCCESS: Startup works correctly, BUT prior to Exit of Iteration (2) – Turn ON custom symbol settings – Turn OFF open files on startup for Main Instance chartbook (i.e. all Trade DOMs). – Turn OFF open files on startup for instance 2 Chartbook ESU26 w/ MESU26 and ESU26 DOMS from Iteration (1) – All other settings from iteration (2) remain the same (4) SUCCESS: Startup works correctly, BUT prior to exit of Iteration (3). - Leave custom Symbol Settings ON - Delete only ESU26 DOM in Main instance chartbook. - Turn ON Main instance to open files on startup for its Trade DOM chartbook (that no longer has ESU26 DOM). - But turn OFF open files on startup for instance 2 ("10_0101_ES" chartbook). - All other settings from iteration (3) remain the same (5) NO JOY – while platform is still open from iteration (4) - Open instance 2 ("10_0101_ES") chartbook, with the added MESU26 and ESU26 DOMs with the following result RESULT - Instance 2 chartbook opens, charts load and remain functional, HOWEVER - MESU26 DOM only loads top level of book and allows orders to be placed, BUT the ladder is frozen and last trade price does not update. - ESU26 DOM also loads top of book BUT no orders can be placed and ladder is also frozen - Instance 3 charts remain functional (there haven’t been any DOMs in instance 3 at any point.). - Main instance freezes after chartbook trade DOMs were running fine prior to instance 2 chartbook being opened. (6) SUCCESS: Repeat iteration (4) after having done an “end task” to close Sierra after Iteration (5) - Custom symbol settings are STILL ON. - In Main instance: copy MESU26 DOM and change symbol of DOM copy to ESZ26 (December) contract. - Result DOM loads and works fine. - Turn OFF Custom symbol settings and open existing front month chartbook ESU26 (September) in Instance 2. – Result, chartbook charts AND the MESU26 and ESU26 DOMs open and function correctly. (7) SUCCESS: Prior to exiting after iteration (6) - instance 2 chartbook “SaveAs” new chartbook AND - change Chart and DOM contracts to the DECEMBER contract MESZ26 and ESZ26. |