Support Board
Date/Time: Sun, 09 Aug 2026 02:11:26 +0000
Post From: Platform Freezing on Startup
| [2026-07-09 15:20:47] |
| John - SC Support - Posts: 47509 |
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If you are certain that the issue is related to "Use Custom Symbol Settings", then this would imply that there is something "bad" in the customized symbol information that is causing the problem. In this case, we would recommend removing the custom symbol settings file in order to not have any customizations setup. Then you can enable the "Use Custom Symbol Settings" option again and be able to restart Sierra Chart without it freezing. Refer to the following for how to remove the file that contains the customizations: Global Symbol Settings: Disabling Custom Symbol Settings You would then need to re-enter the position and quantity limits for the individual symbols, being careful not to change anything else that may create the problem you are having. Keep in mind there is a "Global Trade Position Limit" on the Symbol Settings, if you want to use this instead of modifying individual symbols. Refer to the following: Global Symbol Settings: Use Global Trade Position Limit (Global Settings >> Symbol Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |