Support Board
Date/Time: Wed, 18 Mar 2026 09:51:39 +0000
Installation error:maximum number of retries encountered
View Count: 244
| [2026-01-30 14:16:05] |
| User789875 - Posts: 7 |
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I am experiencing persistent login issues with Sierra Chart and would appreciate your assistance. Initially, when I tried to log in, I repeatedly encountered the following error message: “Login Error: Timeout error. There was no response.” I attempted to resolve this by updating the software, but the update was unsuccessful. After that, I completely uninstalled Sierra Chart and performed a fresh installation. However, after reinstalling, I now receive a different error message: “Maximum number of retries encountered.” At this point, I am unable to log in at all. These issues occurred before I had the chance to properly learn or use the platform, and I believe they may be related to connectivity or authorization rather than intentional misuse. Please let me know if there are any steps I can take to resolve this issue, or if you need any additional information from my side. Thank you very much for your time and support. |
Attachment Deleted. |
1.png| [2026-01-30 14:37:22] |
| User789875 - Posts: 7 |
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Additional information: The error "MD5 for file does not match. File: sierraChart_64.exe. Received file size: 4986784" still occurs upon reinstallation.
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| [2026-01-30 15:55:25] |
| John - SC Support - Posts: 45158 |
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Are you installing into an emulator of some kind? I.e. is your core system a MAC or using Linux? Please use the "Zip Installer" to install the software. Refer to the following: Software Download: Sierra Chart Zip Installer Let us know if you have an issue logging in after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-30 16:03:16] |
| User789875 - Posts: 7 |
|
Hi John, Thank you for your reply. To clarify a few points: I am not using an emulator. Sierra Chart is running on a Windows (Microsoft) PC. I have just successfully installed Sierra Chart using the ZIP installation method, but the issue still persists. After installation, I am still encountering the same error as before: “Timeout error – there was no response.” I have tried disabling the firewall completely. I also attempted to start Windows in Safe Mode, but the login still failed. Unfortunately, none of these steps resolved the issue, and I am still unable to log in. |
| [2026-01-30 16:35:05] |
| John - SC Support - Posts: 45158 |
|
The IP Address that shows up for the posting you made is from Hong Kong. We wonder if you are blocked due to China Internet regulations. Are you able to setup a Proxy service and use this? Refer to the following: HTTP Communication Errors: 3 - HTTP Proxy Server For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-30 17:00:01] |
| User789875 - Posts: 7 |
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It's unlikely. I'm using a VPN to connect and can access other websites blocked in China, such as Google But I just tried an HTTP proxy service, and it didn't work. Additional information: I could successfully access Sierra a few months ago, and I don't think I did anything on my computer in between. I'm also confused. |
| [2026-01-31 11:19:56] |
| User789875 - Posts: 7 |
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Update: I don't know why, but I can log in successfully now, even though I didn't do anything. Do you guys have any ideas?
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| [2026-01-31 13:11:08] |
| User789875 - Posts: 7 |
|
Okay, a new problem has arisen. I can log in now, but I can't download data. Here is the message log. 2026-01-31 13:02:29.555 | Trade activity files set size: 1 2026-01-31 13:02:29.595 | Reading Internal Order ID file. 2026-01-31 13:02:29.596 | Reading Trade Orders file. 2026-01-31 13:02:29.596 | Reading Trade Positions file. 2026-01-31 13:02:29.596 | Reading Trade Account Data files. 2026-01-31 13:02:29.597 | Software version: 2870 64-bit 2026-01-31 13:02:29.597 | Primary Thread ID: 18676 2026-01-31 13:02:29.597 | Usage end date: 2026-02-19 2026-01-31 13:02:29.597 | Enabled for: Advanced Features 2. 2026-01-31 13:02:29.597 | Enabled for: Sierra Chart Historical Data Service. 2026-01-31 13:02:29.597 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-31 13:02:29.597 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-31 13:02:29.597 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-31 13:02:29.597 | Current selected Data/Trading service: SC Data 2026-01-31 13:02:29.597 | Custom symbol settings values: enabled 2026-01-31 13:02:29.597 | Chart Update Interval: 400 2026-01-31 13:02:29.597 | Intraday Data Storage Time Unit: 1 2026-01-31 13:02:29.597 | Time Zone: +00:00:00 (UTC+00) 2026-01-31 13:02:29.597 | 2026-01-31 13:02:29 Local computer time in UTC 2026-01-31 13:02:29.597 | 2026-01-31 13:02:29 Local computer time in SC Time Zone 2026-01-31 13:02:29.597 | Program path: C:\SierraChart\ 2026-01-31 13:02:29.597 | Data Files path: C:\SierraChart\Data\ 2026-01-31 13:02:29.597 | OS Version Number: 10.0 2026-01-31 13:02:29.597 | Locale Setting: C 2026-01-31 13:02:29.597 | Crash reporter started: true 2026-01-31 13:02:29.597 | 2026-01-31 13:02:29.597 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-01-31 13:02:31.832 | Received 5 login tokens. 2026-01-31 13:02:32.037 | Symbol settings MD5 received. Request ID: 1. 2026-01-31 13:02:32.037 | Requested symbol settings for service code scdataallservices. Request ID: 2. 2026-01-31 13:02:34.048 | Symbol settings received. Request ID: 2. 2026-01-31 13:02:34.135 | 2026-01-31 13:02:34.136 | SC Data | Connection to server complete. 2026-01-31 13:02:34.136 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-01-31 13:02:34.136 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-01-31 13:02:37.353 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-01-31 13:02:37.363 | XAUUSD 1 Min #1 | Reloading chart. 2026-01-31 13:02:37.370 | XAUUSD Daily #2 | Reloading chart. 2026-01-31 13:02:37.376 | YMH26-CBOT 1 Min #3 | Reloading chart. 2026-01-31 13:02:37.382 | TICK-NYSE 1 Min #4 | Reloading chart. 2026-01-31 13:02:37.388 | MESH26-CME 1 Min #5 | Reloading chart. 2026-01-31 13:02:37.394 | AMZN-NQTV 60 Min #6 | Reloading chart. 2026-01-31 13:02:37.400 | EURUSD Daily #7 | Reloading chart. 2026-01-31 13:02:37.406 | EURUSD 5 Min #8 | Reloading chart. 2026-01-31 13:02:37.413 | MESH26-CME #9 | Reloading chart. 2026-01-31 13:02:37.420 | MESH26-CME 1 Min #10 | Reloading chart. 2026-01-31 13:02:37.548 | AAPL 5 Min #11 | Reloading chart. 2026-01-31 13:02:37.554 | BTCUSDT_PERP_BINANCE 1 Min #12 | Reloading chart. 2026-01-31 13:02:37.561 | YMH26-CBOT 10 Min #13 | Reloading chart. 2026-01-31 13:02:37.568 | AAPL 1 Min #14 | Reloading chart. 2026-01-31 13:02:37.582 | YMH26-CBOT 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMH26-CBOT.scid 2026-01-31 13:02:37.582 | YMH26-CBOT 1 Min #3 | Chart data loading complete. 2026-01-31 13:02:37.582 | TICK-NYSE 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TICK-NYSE.scid 2026-01-31 13:02:37.583 | TICK-NYSE 1 Min #4 | Chart data loading complete. 2026-01-31 13:02:37.583 | MESH26-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH26-CME.scid 2026-01-31 13:02:37.583 | MESH26-CME 1 Min #5 | Chart data loading complete. 2026-01-31 13:02:37.583 | AMZN-NQTV 60 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-NQTV.scid 2026-01-31 13:02:37.583 | AMZN-NQTV 60 Min #6 | Chart data loading complete. 2026-01-31 13:02:37.584 | EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid 2026-01-31 13:02:37.584 | EURUSD 5 Min #8 | Chart data loading complete. 2026-01-31 13:02:37.584 | MESH26-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH26-CME.scid 2026-01-31 13:02:37.584 | MESH26-CME #9 | Chart data loading complete. 2026-01-31 13:02:37.584 | MESH26-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH26-CME.scid 2026-01-31 13:02:37.584 | MESH26-CME 1 Min #10 | Chart data loading complete. 2026-01-31 13:02:37.585 | XAUUSD Daily #2 | Chart data loading complete. 2026-01-31 13:02:37.586 | EURUSD Daily #7 | Chart data loading complete. 2026-01-31 13:02:37.586 | XAUUSD 1 Min #1 | Chart data loading complete. 2026-01-31 13:02:37.600 | AAPL 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid 2026-01-31 13:02:37.600 | AAPL 5 Min #11 | Chart data loading complete. 2026-01-31 13:02:37.600 | BTCUSDT_PERP_BINANCE 1 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid 2026-01-31 13:02:37.600 | BTCUSDT_PERP_BINANCE 1 Min #12 | Chart data loading complete. 2026-01-31 13:02:37.600 | YMH26-CBOT 10 Min #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMH26-CBOT.scid 2026-01-31 13:02:37.600 | YMH26-CBOT 10 Min #13 | Chart data loading complete. 2026-01-31 13:02:37.600 | AAPL 1 Min #14 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid 2026-01-31 13:02:37.607 | AAPL 1 Min #14 | Chart data loading complete. 2026-01-31 13:02:37.761 | Using symbol data fast lookup vector 2026-01-31 13:02:37.761 | SC Data with Depth | Starting real-time market data updates for: TICK-NYSE. ID: 1 Service code: statscalc 2026-01-31 13:02:37.761 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2026-01-31 13:02:37.761 | SC Data with Depth | Requesting security definition data for: TICK-NYSE. ID: 1 2026-01-31 13:02:37.761 | Starting DelayedDownloadMonitoringTimer 2026-01-31 13:02:37.761 | Starting HDTimeoutTimer 2026-01-31 13:02:37.761 | Added historical Intraday data request for TICK-NYSE to the queue. 2026-01-31 13:02:37.761 | Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. 2026-01-31 13:02:37.761 | Triggering next historical data download in queue. 2026-01-31 13:02:37.761 | DTC Client socket (2) | Creating socket. 2026-01-31 13:02:37.761 | DTC Client socket (2) | New receive buffer size: 0 2026-01-31 13:02:37.761 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2026-01-31 13:02:37.761 | Delaying start of download for TICK-NYSE. 2026-01-31 13:02:37.762 | Mapping YMH26-CBOT to YMH26. Service code: cbot 2026-01-31 13:02:37.762 | Delayed Data Feed | Starting real-time market data updates for: YMH26-CBOT (YMH26). ID: 2 Service code: cbot 2026-01-31 13:02:37.762 | Delayed Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 10043 2026-01-31 13:02:37.762 | Delayed Data Feed | Requesting security definition data for: YMH26-CBOT (YMH26). ID: 2 2026-01-31 13:02:37.762 | Added historical Intraday data request for YMH26-CBOT to the queue. 2026-01-31 13:02:37.762 | Intraday data recording state for symbol YMH26-CBOT is set to download 'Pending'. 2026-01-31 13:02:37.762 | Triggering next historical data download in queue. 2026-01-31 13:02:37.762 | DTC Client socket (3) | Creating socket. 2026-01-31 13:02:37.762 | DTC Client socket (3) | New receive buffer size: 0 2026-01-31 13:02:37.762 | DTC Client socket (3) | Connecting to IP: 64.152.155.21. 2026-01-31 13:02:37.762 | Using Bid/Ask average for last trade price for XAUUSD 2026-01-31 13:02:37.762 | SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 3 Service code: fxcm 2026-01-31 13:02:37.762 | SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 3 2026-01-31 13:02:37.762 | Added historical Intraday data request for XAUUSD to the queue. 2026-01-31 13:02:37.762 | Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2026-01-31 13:02:37.762 | Triggering next historical data download in queue. 2026-01-31 13:02:37.776 | Mapping AMZN-NQTV to AMZN-NQTV. Service code: nasdaq_exchange.data 2026-01-31 13:02:37.776 | Delayed Data Feed | Starting real-time market data updates for: AMZN-NQTV (AMZN-NQTV). ID: 4 Service code: nasdaq_exchange.data 2026-01-31 13:02:37.777 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2026-01-31 13:02:37.777 | Delayed Data Feed | Requesting security definition data for: AMZN-NQTV (AMZN-NQTV). ID: 4 2026-01-31 13:02:37.777 | Added historical Intraday data request for AMZN-NQTV to the queue. 2026-01-31 13:02:37.777 | Intraday data recording state for symbol AMZN-NQTV is set to download 'Pending'. 2026-01-31 13:02:37.777 | Triggering next historical data download in queue. 2026-01-31 13:02:37.777 | DTC Client socket (4) | Creating socket. 2026-01-31 13:02:37.777 | DTC Client socket (4) | New receive buffer size: 0 2026-01-31 13:02:37.777 | DTC Client socket (4) | Connecting to IP: 67.214.125.11. 2026-01-31 13:02:37.777 | Mapping MESH26-CME to MESH26. Service code: cme 2026-01-31 13:02:37.777 | Delayed Data Feed | Starting real-time market data updates for: MESH26-CME (MESH26). ID: 5 Service code: cme 2026-01-31 13:02:37.777 | Delayed Data Feed | Requesting security definition data for: MESH26-CME (MESH26). ID: 5 2026-01-31 13:02:37.777 | Added historical Intraday data request for MESH26-CME to the queue. 2026-01-31 13:02:37.777 | Intraday data recording state for symbol MESH26-CME is set to download 'Pending'. 2026-01-31 13:02:37.777 | Triggering next historical data download in queue. 2026-01-31 13:02:37.792 | Using Bid/Ask average for last trade price for EURUSD 2026-01-31 13:02:37.792 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm 2026-01-31 13:02:37.792 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 6 2026-01-31 13:02:37.808 | Added historical Intraday data request for EURUSD to the queue. 2026-01-31 13:02:37.809 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2026-01-31 13:02:37.809 | Triggering next historical data download in queue. 2026-01-31 13:02:37.936 | Mapping AAPL to AAPL. Service code: us_equities_utp_cta_exchange.data 2026-01-31 13:02:37.936 | Delayed Data Feed | Starting real-time market data updates for: AAPL (AAPL). ID: 7 Service code: us_equities_utp_cta_exchange.data 2026-01-31 13:02:37.938 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2026-01-31 13:02:37.938 | Delayed Data Feed | Requesting security definition data for: AAPL (AAPL). ID: 7 2026-01-31 13:02:37.939 | Added historical Intraday data request for AAPL to the queue. 2026-01-31 13:02:37.939 | Intraday data recording state for symbol AAPL is set to download 'Pending'. 2026-01-31 13:02:37.939 | Triggering next historical data download in queue. 2026-01-31 13:02:37.939 | DTC Client socket (5) | Creating socket. 2026-01-31 13:02:37.939 | DTC Client socket (5) | New receive buffer size: 0 2026-01-31 13:02:37.939 | DTC Client socket (5) | Connecting to IP: 67.214.125.11. 2026-01-31 13:02:37.952 | SC Data with Depth | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 8 Service code: binance_cryptocurrency.exchange.data 2026-01-31 13:02:37.952 | SC Data with Depth | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 8 2026-01-31 13:02:37.952 | Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. 2026-01-31 13:02:37.952 | Intraday data recording state for symbol BTCUSDT_PERP_BINANCE is set to download 'Pending'. 2026-01-31 13:02:37.952 | Triggering next historical data download in queue. 2026-01-31 13:02:37.999 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:02:37.999 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:02:37.999 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:02:38.069 | SC Data with Depth | Network connection to server complete. 2026-01-31 13:02:38.069 | SC Data with Depth | Starting socket receive thread. 2026-01-31 13:02:38.069 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:02:38.080 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:02:38.080 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:02:38.080 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:02:38.240 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:02:38.240 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:02:38.240 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:02:38.261 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:02:38.261 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:02:38.396 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:02:38.396 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:02:38.404 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-01-31 13:02:38.404 | SC Data with Depth | Sending logon request message. 2026-01-31 13:02:38.551 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:02:38.551 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:02:38.706 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-01-31 13:02:38.802 | Delayed Data Feed | Received logon response. 2026-01-31 13:02:38.802 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:02:38.802 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:02:38.802 | Delayed Data Feed | Successfully connected. 2026-01-31 13:02:38.802 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:02:38.802 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:02:38.802 | Delayed Data Feed | Restarting real-time data updates for symbol: AMZN-NQTV -> AMZN-NQTV 2026-01-31 13:02:38.811 | SC Data with Depth | Received logon response. 2026-01-31 13:02:38.811 | SC Data with Depth | Server Name: SC Realtime Server. 2026-01-31 13:02:38.811 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:02:38.811 | SC Data with Depth | Successfully connected. 2026-01-31 13:02:38.811 | SC Data with Depth | Trading is not supported. 2026-01-31 13:02:38.811 | SC Data with Depth | MarketDepthIsSupported: 1 2026-01-31 13:02:38.811 | SC Data with Depth | Restarting real-time data updates for symbol: BTCUSDT_PERP_BINANCE 2026-01-31 13:02:38.811 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2026-01-31 13:02:38.811 | SC Data with Depth | Restarting real-time data updates for symbol: TICK-NYSE 2026-01-31 13:02:38.811 | SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD 2026-01-31 13:02:38.949 | Delayed Data Feed | Received logon response. 2026-01-31 13:02:38.949 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:02:38.949 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:02:38.949 | Delayed Data Feed | Successfully connected. 2026-01-31 13:02:38.949 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:02:38.949 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:02:38.949 | Delayed Data Feed | Restarting real-time data updates for symbol: MESH26-CME -> MESH26 2026-01-31 13:02:38.949 | Delayed Data Feed | Restarting real-time data updates for symbol: YMH26-CBOT -> YMH26 2026-01-31 13:02:38.959 | Delayed Data Feed | Received logon response. 2026-01-31 13:02:38.959 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:02:38.959 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:02:38.959 | Delayed Data Feed | Successfully connected. 2026-01-31 13:02:38.959 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:02:38.959 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:02:38.959 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-01-31 13:02:39.213 | Delayed Data Feed | Real-time data for symbol AMZN-NQTV is currently unavailable. 2026-01-31 13:02:39.213 | Delayed Data Feed | Setting external service identifier for symbol AMZN-NQTV to 525 2026-01-31 13:02:39.213 | Delayed Data Feed | Received security definition for symbol AMZN-NQTV 2026-01-31 13:02:39.218 | SC Data with Depth | Setting external service identifier for symbol BTCUSDT_PERP_BINANCE to 101 2026-01-31 13:02:39.218 | SC Data with Depth | Received security definition for symbol BTCUSDT_PERP_BINANCE 2026-01-31 13:02:39.218 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2026-01-31 13:02:39.218 | SC Data with Depth | Received security definition for symbol EURUSD 2026-01-31 13:02:39.218 | SC Data with Depth | Setting external service identifier for symbol TICK-NYSE to 1 2026-01-31 13:02:39.218 | SC Data with Depth | Received security definition for symbol TICK-NYSE 2026-01-31 13:02:39.218 | SC Data with Depth | Setting external service identifier for symbol XAUUSD to 62 2026-01-31 13:02:39.218 | SC Data with Depth | Received security definition for symbol XAUUSD 2026-01-31 13:02:39.293 | Delayed Data Feed | Setting external service identifier for symbol MESH26-CME to 42003800 2026-01-31 13:02:39.293 | Delayed Data Feed | Received security definition for symbol MESH26-CME 2026-01-31 13:02:39.293 | Delayed Data Feed | Real-time data for symbol YMH26-CBOT is currently unavailable. 2026-01-31 13:02:39.293 | Delayed Data Feed | Setting external service identifier for symbol YMH26-CBOT to 42005850 2026-01-31 13:02:39.293 | Delayed Data Feed | Received security definition for symbol YMH26-CBOT 2026-01-31 13:02:39.991 | Delayed Data Feed | Real-time data for symbol AAPL is currently unavailable. 2026-01-31 13:02:39.991 | Delayed Data Feed | Setting external service identifier for symbol AAPL to 12 2026-01-31 13:02:39.991 | Delayed Data Feed | Received security definition for symbol AAPL 2026-01-31 13:02:40.214 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-01-31 13:02:40.214 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-01-31 13:02:44.776 | HD Request # 1 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc 2026-01-31 13:02:44.776 | HD Request # 1 | Download start date-time: 2025-07-29 13:02:44.000000. File last date-time: 00:00:00.000000 2026-01-31 13:02:44.776 | HD Request # 1 | Using server: ds12.sierracharts.com port 10149 2026-01-31 13:02:44.776 | Socket (1) | Creating socket. 2026-01-31 13:02:44.776 | Socket (1) | New receive buffer size: 0 2026-01-31 13:02:44.776 | Socket (1) | Connecting to IP: 69.39.70.241. 2026-01-31 13:02:45.397 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-01-31 13:02:45.397 | HD Request # 1 | Sending historical data logon request message. 2026-01-31 13:02:45.725 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-07-29 13:02:44. Record interval: 1. Symbol: TICK-NYSE 2026-01-31 13:02:46.034 | HD Request # 1 | Decompressing data. 2026-01-31 13:02:46.577 | HD Request # 1 | Receiving Intraday data for TICK-NYSE starting at 2025-07-29 13:02:44.000000 2026-01-31 13:02:55.133 | Creating desktop shortcut 2026-01-31 13:03:27.957 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-07-29 13:02:44.000000. 2026-01-31 13:04:04.096 | Creating desktop shortcut | Number times message added: 1 2026-01-31 13:04:19.803 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-01-31 13:04:19.804 | DTC Client socket (2) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 * 2026-01-31 13:04:19.804 | DTC Client socket (2) | CloseSocket call. 2026-01-31 13:04:19.804 | DTC Client socket (2) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-31 13:04:19.804 | DTC Client socket (0) | CloseSocket call. 2026-01-31 13:04:19.804 | SC Data with Depth | Disconnected from the server. 2026-01-31 13:04:19.804 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-01-31 13:04:19.804 | DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-31 13:04:19.804 | DTC Client socket (2) | Closed. 2026-01-31 13:04:21.812 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 443 2026-01-31 13:04:21.812 | DTC Client socket (2) | Creating socket. 2026-01-31 13:04:21.812 | DTC Client socket (2) | New receive buffer size: 0 2026-01-31 13:04:21.812 | DTC Client socket (2) | Connecting to IP: 64.152.155.113. 2026-01-31 13:04:22.065 | SC Data with Depth | Network connection to server complete. 2026-01-31 13:04:22.065 | SC Data with Depth | Starting socket receive thread. 2026-01-31 13:04:22.065 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:04:22.345 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-01-31 13:04:22.345 | SC Data with Depth | Sending logon request message. 2026-01-31 13:04:22.688 | SC Data with Depth | Received logon response. 2026-01-31 13:04:22.688 | SC Data with Depth | Server Name: SC Realtime Server. 2026-01-31 13:04:22.688 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:04:22.688 | SC Data with Depth | Successfully connected. 2026-01-31 13:04:22.688 | SC Data with Depth | Trading is not supported. 2026-01-31 13:04:22.688 | SC Data with Depth | MarketDepthIsSupported: 1 2026-01-31 13:04:22.688 | SC Data with Depth | Restarting real-time data updates for symbol: BTCUSDT_PERP_BINANCE 2026-01-31 13:04:22.688 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2026-01-31 13:04:22.688 | SC Data with Depth | Restarting real-time data updates for symbol: TICK-NYSE 2026-01-31 13:04:22.688 | SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD 2026-01-31 13:04:23.034 | SC Data with Depth | Setting external service identifier for symbol BTCUSDT_PERP_BINANCE to 101 2026-01-31 13:04:23.034 | SC Data with Depth | Received security definition for symbol BTCUSDT_PERP_BINANCE 2026-01-31 13:04:23.034 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2026-01-31 13:04:23.034 | SC Data with Depth | Received security definition for symbol EURUSD 2026-01-31 13:04:23.034 | SC Data with Depth | Setting external service identifier for symbol TICK-NYSE to 1 2026-01-31 13:04:23.034 | SC Data with Depth | Received security definition for symbol TICK-NYSE 2026-01-31 13:04:23.034 | SC Data with Depth | Setting external service identifier for symbol XAUUSD to 62 2026-01-31 13:04:23.034 | SC Data with Depth | Received security definition for symbol XAUUSD 2026-01-31 13:06:41.285 | Socket (1) | Socket gracefully closed by remote side. 2026-01-31 13:06:41.285 | Socket (1) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 * 2026-01-31 13:06:41.285 | Socket (1) | CloseSocket call. 2026-01-31 13:06:41.285 | Socket (0) | CloseSocket call. 2026-01-31 13:06:41.285 | Socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-31 13:06:41.286 | Socket (1) | Closed. 2026-01-31 13:06:41.286 | HD Request # 1 | Error downloading historical Intraday data for TICK-NYSE. The network socket has been closed. Retrying download. 2026-01-31 13:06:41.286 | Added historical Intraday data request for TICK-NYSE to the queue. 2026-01-31 13:06:41.286 | Triggering next historical data download in queue. 2026-01-31 13:06:41.286 | Historical data download thread signaled to stop. 2026-01-31 13:06:41.286 | HD Request # 1 | Received 257648 Intraday data records from 2025-07-29 13:02:44.000000 to 2025-08-04 20:36:32.000000 (6.3 days. Delay: 179.7 days) and wrote 257648 records for TICK-NYSE 2026-01-31 13:06:41.286 | HD Request # 1 | Completion time: 3m 57s. 2026-01-31 13:06:41.286 | 2026-01-31 13:06:41.286 | HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc 2026-01-31 13:06:41.296 | HD Request # 2 | Download start date-time: 2025-08-04 20:36:32.000000. File last date-time: 2025-08-04 20:36:32.000000 2026-01-31 13:06:41.296 | HD Request # 2 | Using server: ds4.sierracharts.com port 10150 2026-01-31 13:06:41.296 | Socket (1) | Creating socket. 2026-01-31 13:06:41.296 | Socket (1) | New receive buffer size: 0 2026-01-31 13:06:41.296 | Socket (1) | Connecting to IP: 64.152.155.113. 2026-01-31 13:06:41.812 | HD Request # 2 | Setting DTC encoding to Binary VLS 2026-01-31 13:06:41.812 | HD Request # 2 | Sending historical data logon request message. 2026-01-31 13:06:42.085 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-08-04 20:36:32. Record interval: 1. Symbol: TICK-NYSE 2026-01-31 13:06:42.340 | HD Request # 2 | Decompressing data. 2026-01-31 13:06:42.868 | HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2025-08-04 20:36:32.000000 2026-01-31 13:06:52.530 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-08-04 20:36:32.000000. |
| [2026-01-31 14:01:52] |
| User789875 - Posts: 7 |
|
2026-01-31 13:47:11.494 | Trade activity files set size: 1 2026-01-31 13:47:11.539 | Reading Internal Order ID file. 2026-01-31 13:47:11.539 | Reading Trade Orders file. 2026-01-31 13:47:11.539 | Reading Trade Positions file. 2026-01-31 13:47:11.539 | Reading Trade Account Data files. 2026-01-31 13:47:11.540 | Software version: 2870 64-bit 2026-01-31 13:47:11.540 | Primary Thread ID: 12772 2026-01-31 13:47:11.540 | Usage end date: 2026-02-19 2026-01-31 13:47:11.540 | Enabled for: Advanced Features 2. 2026-01-31 13:47:11.540 | Enabled for: Sierra Chart Historical Data Service. 2026-01-31 13:47:11.540 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-31 13:47:11.540 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-31 13:47:11.540 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-31 13:47:11.540 | Current selected Data/Trading service: SC Data 2026-01-31 13:47:11.540 | Custom symbol settings values: enabled 2026-01-31 13:47:11.540 | Chart Update Interval: 400 2026-01-31 13:47:11.540 | Intraday Data Storage Time Unit: 0 2026-01-31 13:47:11.540 | Time Zone: +00:00:00 (UTC+00) 2026-01-31 13:47:11.540 | 2026-01-31 13:47:11 Local computer time in UTC 2026-01-31 13:47:11.540 | 2026-01-31 13:47:11 Local computer time in SC Time Zone 2026-01-31 13:47:11.540 | 2026-01-31 13:46:43 Server time in UTC 2026-01-31 13:47:11.540 | Local computer UTC time and Server UTC time difference: 28 seconds. 2026-01-31 13:47:11.540 | Notice: Your computer's clock is off by 28 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-01-31 13:47:11.540 | Program path: C:\SierraChart\ 2026-01-31 13:47:11.540 | Data Files path: C:\SierraChart\Data\ 2026-01-31 13:47:11.541 | OS Version Number: 10.0 2026-01-31 13:47:11.541 | Locale Setting: C 2026-01-31 13:47:11.541 | Crash reporter started: true 2026-01-31 13:47:11.541 | 2026-01-31 13:47:11.541 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-01-31 13:47:11.634 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-01-31 13:47:11.871 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-01-31 13:47:11.871 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-01-31 13:47:12.442 | Received 5 login tokens. 2026-01-31 13:47:13.585 | Symbol settings MD5 received. Request ID: 1. 2026-01-31 13:47:13.585 | Symbol settings are up-to-date for scdataallservices. 2026-01-31 13:47:14.069 | Requested user files to download. 2026-01-31 13:47:16.085 | 2026-01-31 13:47:16.085 | SC Data | Connection to server complete. 2026-01-31 13:47:16.085 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-01-31 13:47:16.085 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-01-31 13:47:19.301 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-01-31 13:47:19.310 | MESH26-CME 1 Min #5 | Reloading chart. 2026-01-31 13:47:19.316 | XAUUSD 1 Min #1 | Reloading chart. 2026-01-31 13:47:19.322 | AMZN-NQTV 60 Min #6 | Reloading chart. 2026-01-31 13:47:19.328 | EURUSD 5 Min #8 | Reloading chart. 2026-01-31 13:47:19.334 | MESH26-CME #9 | Reloading chart. 2026-01-31 13:47:19.341 | AAPL 5 Min #11 | Reloading chart. 2026-01-31 13:47:19.351 | MESH26-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH26-CME.scid 2026-01-31 13:47:19.351 | MESH26-CME 1 Min #5 | Chart data loading complete. 2026-01-31 13:47:19.352 | AMZN-NQTV 60 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-NQTV.scid 2026-01-31 13:47:19.352 | AMZN-NQTV 60 Min #6 | Chart data loading complete. 2026-01-31 13:47:19.352 | EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid 2026-01-31 13:47:19.352 | EURUSD 5 Min #8 | Chart data loading complete. 2026-01-31 13:47:19.352 | MESH26-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH26-CME.scid 2026-01-31 13:47:19.352 | MESH26-CME #9 | Chart data loading complete. 2026-01-31 13:47:19.353 | AAPL 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid 2026-01-31 13:47:19.356 | AAPL 5 Min #11 | Chart data loading complete. 2026-01-31 13:47:19.485 | XAUUSD 1 Min #1 | Chart data loading complete. 2026-01-31 13:47:19.713 | Mapping AMZN-NQTV to AMZN-NQTV. Service code: nasdaq_exchange.data 2026-01-31 13:47:19.713 | Using symbol data fast lookup vector 2026-01-31 13:47:19.713 | Delayed Data Feed | Starting real-time market data updates for: AMZN-NQTV (AMZN-NQTV). ID: 1 Service code: nasdaq_exchange.data 2026-01-31 13:47:19.714 | Delayed Data Feed | Connecting to the server ds33.sierracharts.com. Port 10043 2026-01-31 13:47:19.714 | Delayed Data Feed | Requesting security definition data for: AMZN-NQTV (AMZN-NQTV). ID: 1 2026-01-31 13:47:19.714 | Starting DelayedDownloadMonitoringTimer 2026-01-31 13:47:19.714 | Starting HDTimeoutTimer 2026-01-31 13:47:19.714 | Added historical Intraday data request for AMZN-NQTV to the queue. 2026-01-31 13:47:19.714 | Intraday data recording state for symbol AMZN-NQTV is set to download 'Pending'. 2026-01-31 13:47:19.715 | Triggering next historical data download in queue. 2026-01-31 13:47:19.715 | Delaying start of download for AMZN-NQTV. 2026-01-31 13:47:19.716 | Using Bid/Ask average for last trade price for XAUUSD 2026-01-31 13:47:19.716 | SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 2 Service code: fxcm 2026-01-31 13:47:19.716 | DTC Client socket (1) | Creating socket. 2026-01-31 13:47:19.716 | DTC Client socket (1) | New receive buffer size: 0 2026-01-31 13:47:19.716 | DTC Client socket (1) | Connecting to IP: 69.39.70.245. 2026-01-31 13:47:19.717 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2026-01-31 13:47:19.717 | SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 2 2026-01-31 13:47:19.717 | Added historical Intraday data request for XAUUSD to the queue. 2026-01-31 13:47:19.717 | Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2026-01-31 13:47:19.717 | Triggering next historical data download in queue. 2026-01-31 13:47:19.717 | DTC Client socket (2) | Creating socket. 2026-01-31 13:47:19.717 | DTC Client socket (2) | New receive buffer size: 0 2026-01-31 13:47:19.717 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2026-01-31 13:47:19.718 | Mapping MESH26-CME to MESH26. Service code: cme 2026-01-31 13:47:19.718 | Delayed Data Feed | Starting real-time market data updates for: MESH26-CME (MESH26). ID: 3 Service code: cme 2026-01-31 13:47:19.719 | Delayed Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 10043 2026-01-31 13:47:19.719 | Delayed Data Feed | Requesting security definition data for: MESH26-CME (MESH26). ID: 3 2026-01-31 13:47:19.719 | Added historical Intraday data request for MESH26-CME to the queue. 2026-01-31 13:47:19.719 | Intraday data recording state for symbol MESH26-CME is set to download 'Pending'. 2026-01-31 13:47:19.719 | DTC Client socket (3) | Creating socket. 2026-01-31 13:47:19.719 | Triggering next historical data download in queue. 2026-01-31 13:47:19.719 | DTC Client socket (3) | New receive buffer size: 0 2026-01-31 13:47:19.719 | DTC Client socket (3) | Connecting to IP: 64.152.155.21. 2026-01-31 13:47:19.730 | Using Bid/Ask average for last trade price for EURUSD 2026-01-31 13:47:19.730 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 4 Service code: fxcm 2026-01-31 13:47:19.730 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 4 2026-01-31 13:47:19.730 | Added historical Intraday data request for EURUSD to the queue. 2026-01-31 13:47:19.730 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2026-01-31 13:47:19.730 | Triggering next historical data download in queue. 2026-01-31 13:47:19.745 | Mapping AAPL to AAPL. Service code: us_equities_utp_cta_exchange.data 2026-01-31 13:47:19.745 | Delayed Data Feed | Starting real-time market data updates for: AAPL (AAPL). ID: 5 Service code: us_equities_utp_cta_exchange.data 2026-01-31 13:47:19.746 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2026-01-31 13:47:19.746 | Delayed Data Feed | Requesting security definition data for: AAPL (AAPL). ID: 5 2026-01-31 13:47:19.746 | Added historical Intraday data request for AAPL to the queue. 2026-01-31 13:47:19.746 | Intraday data recording state for symbol AAPL is set to download 'Pending'. 2026-01-31 13:47:19.746 | Triggering next historical data download in queue. 2026-01-31 13:47:19.746 | DTC Client socket (4) | Creating socket. 2026-01-31 13:47:19.746 | DTC Client socket (4) | New receive buffer size: 0 2026-01-31 13:47:19.746 | DTC Client socket (4) | Connecting to IP: 67.214.125.11. 2026-01-31 13:47:19.959 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:47:19.959 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:47:19.959 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:20.040 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:47:20.040 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:47:20.040 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:20.081 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:47:20.081 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:47:20.081 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:20.215 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:47:20.215 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:47:20.378 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:47:20.378 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:47:20.785 | Delayed Data Feed | Received logon response. 2026-01-31 13:47:20.785 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:47:20.785 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:20.785 | Delayed Data Feed | Successfully connected. 2026-01-31 13:47:20.785 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:47:20.785 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:47:20.785 | Delayed Data Feed | Restarting real-time data updates for symbol: AMZN-NQTV -> AMZN-NQTV 2026-01-31 13:47:20.902 | Delayed Data Feed | Received logon response. 2026-01-31 13:47:20.902 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:47:20.902 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:20.902 | Delayed Data Feed | Successfully connected. 2026-01-31 13:47:20.902 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:47:20.902 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:47:20.902 | Delayed Data Feed | Restarting real-time data updates for symbol: MESH26-CME -> MESH26 2026-01-31 13:47:21.126 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:47:21.126 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:47:21.246 | Delayed Data Feed | Setting external service identifier for symbol MESH26-CME to 42003800 2026-01-31 13:47:21.246 | Delayed Data Feed | Received security definition for symbol MESH26-CME 2026-01-31 13:47:21.862 | Delayed Data Feed | Real-time data for symbol AMZN-NQTV is currently unavailable. 2026-01-31 13:47:21.862 | Delayed Data Feed | Setting external service identifier for symbol AMZN-NQTV to 525 2026-01-31 13:47:21.862 | Delayed Data Feed | Received security definition for symbol AMZN-NQTV 2026-01-31 13:47:22.238 | Delayed Data Feed | Received logon response. 2026-01-31 13:47:22.238 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:47:22.238 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:22.238 | Delayed Data Feed | Successfully connected. 2026-01-31 13:47:22.238 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:47:22.238 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:47:22.238 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-01-31 13:47:23.055 | SC Data with Depth | Network connection to server complete. 2026-01-31 13:47:23.055 | SC Data with Depth | Starting socket receive thread. 2026-01-31 13:47:23.055 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:23.430 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-01-31 13:47:23.430 | SC Data with Depth | Sending logon request message. 2026-01-31 13:47:23.867 | SC Data with Depth | Received logon response. 2026-01-31 13:47:23.867 | SC Data with Depth | Server Name: SC Realtime Server. 2026-01-31 13:47:23.867 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:23.867 | SC Data with Depth | Successfully connected. 2026-01-31 13:47:23.867 | SC Data with Depth | Trading is not supported. 2026-01-31 13:47:23.867 | SC Data with Depth | MarketDepthIsSupported: 1 2026-01-31 13:47:23.867 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2026-01-31 13:47:23.867 | SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD 2026-01-31 13:47:24.305 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2026-01-31 13:47:24.305 | SC Data with Depth | Received security definition for symbol EURUSD 2026-01-31 13:47:24.305 | SC Data with Depth | Setting external service identifier for symbol XAUUSD to 62 2026-01-31 13:47:24.305 | SC Data with Depth | Received security definition for symbol XAUUSD 2026-01-31 13:47:26.380 | Delayed Data Feed | Real-time data for symbol AAPL is currently unavailable. 2026-01-31 13:47:26.380 | Delayed Data Feed | Setting external service identifier for symbol AAPL to 12 2026-01-31 13:47:26.380 | Delayed Data Feed | Received security definition for symbol AAPL 2026-01-31 13:47:26.756 | HD Request # 1 | Downloading Intraday chart data for AMZN-NQTV to the file AMZN-NQTV.scid. Service: nasdaq_exchange.data 2026-01-31 13:47:26.757 | HD Request # 1 | Download start date-time: 2025-07-29 13:47:26.000000. File last date-time: 00:00:00.000000 2026-01-31 13:47:26.757 | HD Request # 1 | Using server: ds31.sierracharts.com port 10150 2026-01-31 13:47:26.825 | Socket (5) | Creating socket. 2026-01-31 13:47:26.825 | Socket (5) | New receive buffer size: 0 2026-01-31 13:47:26.825 | Socket (5) | Connecting to IP: 64.152.155.116. 2026-01-31 13:47:27.341 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-01-31 13:47:27.341 | HD Request # 1 | Sending historical data logon request message. 2026-01-31 13:47:27.633 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-07-29 13:47:26. Record interval: 0. Symbol: AMZN-NQTV 2026-01-31 13:47:27.890 | HD Request # 1 | Decompressing data. 2026-01-31 13:47:28.672 | HD Request # 1 | Receiving Intraday data for AMZN-NQTV starting at 2025-07-29 13:47:26.295000 2026-01-31 13:47:34.443 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-07-29 13:47:26.295000. 2026-01-31 13:50:44.555 | BTCUSDT_PERP_BINANCE 1 Min #1 | Reloading chart. 2026-01-31 13:50:44.561 | BTCUSDT_PERP_BINANCE 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid 2026-01-31 13:50:44.564 | BTCUSDT_PERP_BINANCE 1 Min #1 | Chart data loading complete. 2026-01-31 13:50:44.953 | SC Data with Depth | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 6 Service code: binance_cryptocurrency.exchange.data 2026-01-31 13:50:44.953 | SC Data with Depth | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 6 2026-01-31 13:50:44.953 | Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. 2026-01-31 13:50:44.953 | Intraday data recording state for symbol BTCUSDT_PERP_BINANCE is set to download 'Pending'. 2026-01-31 13:50:44.953 | Triggering next historical data download in queue. 2026-01-31 13:50:45.368 | SC Data with Depth | Setting external service identifier for symbol BTCUSDT_PERP_BINANCE to 101 2026-01-31 13:50:45.368 | SC Data with Depth | Received security definition for symbol BTCUSDT_PERP_BINANCE 2026-01-31 13:52:39.779 | Delayed Data Feed | There has been no activity on the network socket for 48s. Will reconnect. 2026-01-31 13:52:39.779 | Delayed Data Feed | Waiting for socket receive thread to end 2026-01-31 13:52:39.779 | DTC Client socket (4) | CloseSocket call. 2026-01-31 13:52:39.779 | Delayed Data Feed | Disconnected from the server. 2026-01-31 13:52:39.779 | Delayed Data Feed | Data feed disconnected. Will reconnect in 5 seconds. 2026-01-31 13:52:39.779 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2026-01-31 13:52:44.788 | Delayed Data Feed | Connecting to the server ds33.sierracharts.com. Port 10043 2026-01-31 13:52:44.791 | DTC Client socket (6) | Creating socket. 2026-01-31 13:52:44.791 | DTC Client socket (6) | New receive buffer size: 0 2026-01-31 13:52:44.791 | DTC Client socket (6) | Connecting to IP: 69.39.70.245. 2026-01-31 13:52:45.093 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:52:45.093 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:52:45.093 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:52:45.443 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:52:45.443 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:52:45.849 | Delayed Data Feed | Received logon response. 2026-01-31 13:52:45.849 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:52:45.849 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:52:45.849 | Delayed Data Feed | Successfully connected. 2026-01-31 13:52:45.849 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:52:45.849 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:52:45.849 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-01-31 13:52:46.895 | Delayed Data Feed | Real-time data for symbol AAPL is currently unavailable. 2026-01-31 13:52:46.895 | Delayed Data Feed | Setting external service identifier for symbol AAPL to 12 2026-01-31 13:52:46.895 | Delayed Data Feed | Received security definition for symbol AAPL 2026-01-31 13:54:40.091 | DTC Client socket (4) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 * 2026-01-31 13:54:40.091 | DTC Client socket (4) | Socket gracefully closed by remote side. 2026-01-31 13:54:40.091 | DTC Client socket (4) | Closed. 2026-01-31 13:57:19.248 | Delayed Data Feed | Setting external service identifier for symbol MESH26-CME to 42003800 2026-01-31 13:57:19.248 | Delayed Data Feed | Received security definition for symbol MESH26-CME 2026-01-31 13:57:19.248 | Delayed Data Feed | Setting external service identifier for symbol MESH26-CME to 42003800 2026-01-31 13:57:19.248 | Delayed Data Feed | Received security definition for symbol MESH26-CME |
| [2026-02-02 15:46:33] |
| John - SC Support - Posts: 45158 |
|
You are on a trial. As such, you have limited data you have access to. Refer to the following: Sierra Chart Trial Account Try to open a chart for one of the allowed symbols and let us know if you have an issue with that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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