Support Board
Date/Time: Sun, 15 Feb 2026 15:44:20 +0000
Post From: Installation error:maximum number of retries encountered
| [2026-01-31 14:01:52] |
| User789875 - Posts: 7 |
|
2026-01-31 13:47:11.494 | Trade activity files set size: 1 2026-01-31 13:47:11.539 | Reading Internal Order ID file. 2026-01-31 13:47:11.539 | Reading Trade Orders file. 2026-01-31 13:47:11.539 | Reading Trade Positions file. 2026-01-31 13:47:11.539 | Reading Trade Account Data files. 2026-01-31 13:47:11.540 | Software version: 2870 64-bit 2026-01-31 13:47:11.540 | Primary Thread ID: 12772 2026-01-31 13:47:11.540 | Usage end date: 2026-02-19 2026-01-31 13:47:11.540 | Enabled for: Advanced Features 2. 2026-01-31 13:47:11.540 | Enabled for: Sierra Chart Historical Data Service. 2026-01-31 13:47:11.540 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-31 13:47:11.540 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-31 13:47:11.540 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-31 13:47:11.540 | Current selected Data/Trading service: SC Data 2026-01-31 13:47:11.540 | Custom symbol settings values: enabled 2026-01-31 13:47:11.540 | Chart Update Interval: 400 2026-01-31 13:47:11.540 | Intraday Data Storage Time Unit: 0 2026-01-31 13:47:11.540 | Time Zone: +00:00:00 (UTC+00) 2026-01-31 13:47:11.540 | 2026-01-31 13:47:11 Local computer time in UTC 2026-01-31 13:47:11.540 | 2026-01-31 13:47:11 Local computer time in SC Time Zone 2026-01-31 13:47:11.540 | 2026-01-31 13:46:43 Server time in UTC 2026-01-31 13:47:11.540 | Local computer UTC time and Server UTC time difference: 28 seconds. 2026-01-31 13:47:11.540 | Notice: Your computer's clock is off by 28 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-01-31 13:47:11.540 | Program path: C:\SierraChart\ 2026-01-31 13:47:11.540 | Data Files path: C:\SierraChart\Data\ 2026-01-31 13:47:11.541 | OS Version Number: 10.0 2026-01-31 13:47:11.541 | Locale Setting: C 2026-01-31 13:47:11.541 | Crash reporter started: true 2026-01-31 13:47:11.541 | 2026-01-31 13:47:11.541 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-01-31 13:47:11.634 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-01-31 13:47:11.871 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-01-31 13:47:11.871 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-01-31 13:47:12.442 | Received 5 login tokens. 2026-01-31 13:47:13.585 | Symbol settings MD5 received. Request ID: 1. 2026-01-31 13:47:13.585 | Symbol settings are up-to-date for scdataallservices. 2026-01-31 13:47:14.069 | Requested user files to download. 2026-01-31 13:47:16.085 | 2026-01-31 13:47:16.085 | SC Data | Connection to server complete. 2026-01-31 13:47:16.085 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-01-31 13:47:16.085 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-01-31 13:47:19.301 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-01-31 13:47:19.310 | MESH26-CME 1 Min #5 | Reloading chart. 2026-01-31 13:47:19.316 | XAUUSD 1 Min #1 | Reloading chart. 2026-01-31 13:47:19.322 | AMZN-NQTV 60 Min #6 | Reloading chart. 2026-01-31 13:47:19.328 | EURUSD 5 Min #8 | Reloading chart. 2026-01-31 13:47:19.334 | MESH26-CME #9 | Reloading chart. 2026-01-31 13:47:19.341 | AAPL 5 Min #11 | Reloading chart. 2026-01-31 13:47:19.351 | MESH26-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH26-CME.scid 2026-01-31 13:47:19.351 | MESH26-CME 1 Min #5 | Chart data loading complete. 2026-01-31 13:47:19.352 | AMZN-NQTV 60 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-NQTV.scid 2026-01-31 13:47:19.352 | AMZN-NQTV 60 Min #6 | Chart data loading complete. 2026-01-31 13:47:19.352 | EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid 2026-01-31 13:47:19.352 | EURUSD 5 Min #8 | Chart data loading complete. 2026-01-31 13:47:19.352 | MESH26-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH26-CME.scid 2026-01-31 13:47:19.352 | MESH26-CME #9 | Chart data loading complete. 2026-01-31 13:47:19.353 | AAPL 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid 2026-01-31 13:47:19.356 | AAPL 5 Min #11 | Chart data loading complete. 2026-01-31 13:47:19.485 | XAUUSD 1 Min #1 | Chart data loading complete. 2026-01-31 13:47:19.713 | Mapping AMZN-NQTV to AMZN-NQTV. Service code: nasdaq_exchange.data 2026-01-31 13:47:19.713 | Using symbol data fast lookup vector 2026-01-31 13:47:19.713 | Delayed Data Feed | Starting real-time market data updates for: AMZN-NQTV (AMZN-NQTV). ID: 1 Service code: nasdaq_exchange.data 2026-01-31 13:47:19.714 | Delayed Data Feed | Connecting to the server ds33.sierracharts.com. Port 10043 2026-01-31 13:47:19.714 | Delayed Data Feed | Requesting security definition data for: AMZN-NQTV (AMZN-NQTV). ID: 1 2026-01-31 13:47:19.714 | Starting DelayedDownloadMonitoringTimer 2026-01-31 13:47:19.714 | Starting HDTimeoutTimer 2026-01-31 13:47:19.714 | Added historical Intraday data request for AMZN-NQTV to the queue. 2026-01-31 13:47:19.714 | Intraday data recording state for symbol AMZN-NQTV is set to download 'Pending'. 2026-01-31 13:47:19.715 | Triggering next historical data download in queue. 2026-01-31 13:47:19.715 | Delaying start of download for AMZN-NQTV. 2026-01-31 13:47:19.716 | Using Bid/Ask average for last trade price for XAUUSD 2026-01-31 13:47:19.716 | SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 2 Service code: fxcm 2026-01-31 13:47:19.716 | DTC Client socket (1) | Creating socket. 2026-01-31 13:47:19.716 | DTC Client socket (1) | New receive buffer size: 0 2026-01-31 13:47:19.716 | DTC Client socket (1) | Connecting to IP: 69.39.70.245. 2026-01-31 13:47:19.717 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2026-01-31 13:47:19.717 | SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 2 2026-01-31 13:47:19.717 | Added historical Intraday data request for XAUUSD to the queue. 2026-01-31 13:47:19.717 | Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2026-01-31 13:47:19.717 | Triggering next historical data download in queue. 2026-01-31 13:47:19.717 | DTC Client socket (2) | Creating socket. 2026-01-31 13:47:19.717 | DTC Client socket (2) | New receive buffer size: 0 2026-01-31 13:47:19.717 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2026-01-31 13:47:19.718 | Mapping MESH26-CME to MESH26. Service code: cme 2026-01-31 13:47:19.718 | Delayed Data Feed | Starting real-time market data updates for: MESH26-CME (MESH26). ID: 3 Service code: cme 2026-01-31 13:47:19.719 | Delayed Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 10043 2026-01-31 13:47:19.719 | Delayed Data Feed | Requesting security definition data for: MESH26-CME (MESH26). ID: 3 2026-01-31 13:47:19.719 | Added historical Intraday data request for MESH26-CME to the queue. 2026-01-31 13:47:19.719 | Intraday data recording state for symbol MESH26-CME is set to download 'Pending'. 2026-01-31 13:47:19.719 | DTC Client socket (3) | Creating socket. 2026-01-31 13:47:19.719 | Triggering next historical data download in queue. 2026-01-31 13:47:19.719 | DTC Client socket (3) | New receive buffer size: 0 2026-01-31 13:47:19.719 | DTC Client socket (3) | Connecting to IP: 64.152.155.21. 2026-01-31 13:47:19.730 | Using Bid/Ask average for last trade price for EURUSD 2026-01-31 13:47:19.730 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 4 Service code: fxcm 2026-01-31 13:47:19.730 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 4 2026-01-31 13:47:19.730 | Added historical Intraday data request for EURUSD to the queue. 2026-01-31 13:47:19.730 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2026-01-31 13:47:19.730 | Triggering next historical data download in queue. 2026-01-31 13:47:19.745 | Mapping AAPL to AAPL. Service code: us_equities_utp_cta_exchange.data 2026-01-31 13:47:19.745 | Delayed Data Feed | Starting real-time market data updates for: AAPL (AAPL). ID: 5 Service code: us_equities_utp_cta_exchange.data 2026-01-31 13:47:19.746 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2026-01-31 13:47:19.746 | Delayed Data Feed | Requesting security definition data for: AAPL (AAPL). ID: 5 2026-01-31 13:47:19.746 | Added historical Intraday data request for AAPL to the queue. 2026-01-31 13:47:19.746 | Intraday data recording state for symbol AAPL is set to download 'Pending'. 2026-01-31 13:47:19.746 | Triggering next historical data download in queue. 2026-01-31 13:47:19.746 | DTC Client socket (4) | Creating socket. 2026-01-31 13:47:19.746 | DTC Client socket (4) | New receive buffer size: 0 2026-01-31 13:47:19.746 | DTC Client socket (4) | Connecting to IP: 67.214.125.11. 2026-01-31 13:47:19.959 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:47:19.959 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:47:19.959 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:20.040 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:47:20.040 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:47:20.040 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:20.081 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:47:20.081 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:47:20.081 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:20.215 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:47:20.215 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:47:20.378 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:47:20.378 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:47:20.785 | Delayed Data Feed | Received logon response. 2026-01-31 13:47:20.785 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:47:20.785 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:20.785 | Delayed Data Feed | Successfully connected. 2026-01-31 13:47:20.785 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:47:20.785 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:47:20.785 | Delayed Data Feed | Restarting real-time data updates for symbol: AMZN-NQTV -> AMZN-NQTV 2026-01-31 13:47:20.902 | Delayed Data Feed | Received logon response. 2026-01-31 13:47:20.902 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:47:20.902 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:20.902 | Delayed Data Feed | Successfully connected. 2026-01-31 13:47:20.902 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:47:20.902 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:47:20.902 | Delayed Data Feed | Restarting real-time data updates for symbol: MESH26-CME -> MESH26 2026-01-31 13:47:21.126 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:47:21.126 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:47:21.246 | Delayed Data Feed | Setting external service identifier for symbol MESH26-CME to 42003800 2026-01-31 13:47:21.246 | Delayed Data Feed | Received security definition for symbol MESH26-CME 2026-01-31 13:47:21.862 | Delayed Data Feed | Real-time data for symbol AMZN-NQTV is currently unavailable. 2026-01-31 13:47:21.862 | Delayed Data Feed | Setting external service identifier for symbol AMZN-NQTV to 525 2026-01-31 13:47:21.862 | Delayed Data Feed | Received security definition for symbol AMZN-NQTV 2026-01-31 13:47:22.238 | Delayed Data Feed | Received logon response. 2026-01-31 13:47:22.238 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:47:22.238 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:22.238 | Delayed Data Feed | Successfully connected. 2026-01-31 13:47:22.238 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:47:22.238 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:47:22.238 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-01-31 13:47:23.055 | SC Data with Depth | Network connection to server complete. 2026-01-31 13:47:23.055 | SC Data with Depth | Starting socket receive thread. 2026-01-31 13:47:23.055 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:47:23.430 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-01-31 13:47:23.430 | SC Data with Depth | Sending logon request message. 2026-01-31 13:47:23.867 | SC Data with Depth | Received logon response. 2026-01-31 13:47:23.867 | SC Data with Depth | Server Name: SC Realtime Server. 2026-01-31 13:47:23.867 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:47:23.867 | SC Data with Depth | Successfully connected. 2026-01-31 13:47:23.867 | SC Data with Depth | Trading is not supported. 2026-01-31 13:47:23.867 | SC Data with Depth | MarketDepthIsSupported: 1 2026-01-31 13:47:23.867 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2026-01-31 13:47:23.867 | SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD 2026-01-31 13:47:24.305 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2026-01-31 13:47:24.305 | SC Data with Depth | Received security definition for symbol EURUSD 2026-01-31 13:47:24.305 | SC Data with Depth | Setting external service identifier for symbol XAUUSD to 62 2026-01-31 13:47:24.305 | SC Data with Depth | Received security definition for symbol XAUUSD 2026-01-31 13:47:26.380 | Delayed Data Feed | Real-time data for symbol AAPL is currently unavailable. 2026-01-31 13:47:26.380 | Delayed Data Feed | Setting external service identifier for symbol AAPL to 12 2026-01-31 13:47:26.380 | Delayed Data Feed | Received security definition for symbol AAPL 2026-01-31 13:47:26.756 | HD Request # 1 | Downloading Intraday chart data for AMZN-NQTV to the file AMZN-NQTV.scid. Service: nasdaq_exchange.data 2026-01-31 13:47:26.757 | HD Request # 1 | Download start date-time: 2025-07-29 13:47:26.000000. File last date-time: 00:00:00.000000 2026-01-31 13:47:26.757 | HD Request # 1 | Using server: ds31.sierracharts.com port 10150 2026-01-31 13:47:26.825 | Socket (5) | Creating socket. 2026-01-31 13:47:26.825 | Socket (5) | New receive buffer size: 0 2026-01-31 13:47:26.825 | Socket (5) | Connecting to IP: 64.152.155.116. 2026-01-31 13:47:27.341 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-01-31 13:47:27.341 | HD Request # 1 | Sending historical data logon request message. 2026-01-31 13:47:27.633 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-07-29 13:47:26. Record interval: 0. Symbol: AMZN-NQTV 2026-01-31 13:47:27.890 | HD Request # 1 | Decompressing data. 2026-01-31 13:47:28.672 | HD Request # 1 | Receiving Intraday data for AMZN-NQTV starting at 2025-07-29 13:47:26.295000 2026-01-31 13:47:34.443 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-07-29 13:47:26.295000. 2026-01-31 13:50:44.555 | BTCUSDT_PERP_BINANCE 1 Min #1 | Reloading chart. 2026-01-31 13:50:44.561 | BTCUSDT_PERP_BINANCE 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid 2026-01-31 13:50:44.564 | BTCUSDT_PERP_BINANCE 1 Min #1 | Chart data loading complete. 2026-01-31 13:50:44.953 | SC Data with Depth | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 6 Service code: binance_cryptocurrency.exchange.data 2026-01-31 13:50:44.953 | SC Data with Depth | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 6 2026-01-31 13:50:44.953 | Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. 2026-01-31 13:50:44.953 | Intraday data recording state for symbol BTCUSDT_PERP_BINANCE is set to download 'Pending'. 2026-01-31 13:50:44.953 | Triggering next historical data download in queue. 2026-01-31 13:50:45.368 | SC Data with Depth | Setting external service identifier for symbol BTCUSDT_PERP_BINANCE to 101 2026-01-31 13:50:45.368 | SC Data with Depth | Received security definition for symbol BTCUSDT_PERP_BINANCE 2026-01-31 13:52:39.779 | Delayed Data Feed | There has been no activity on the network socket for 48s. Will reconnect. 2026-01-31 13:52:39.779 | Delayed Data Feed | Waiting for socket receive thread to end 2026-01-31 13:52:39.779 | DTC Client socket (4) | CloseSocket call. 2026-01-31 13:52:39.779 | Delayed Data Feed | Disconnected from the server. 2026-01-31 13:52:39.779 | Delayed Data Feed | Data feed disconnected. Will reconnect in 5 seconds. 2026-01-31 13:52:39.779 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2026-01-31 13:52:44.788 | Delayed Data Feed | Connecting to the server ds33.sierracharts.com. Port 10043 2026-01-31 13:52:44.791 | DTC Client socket (6) | Creating socket. 2026-01-31 13:52:44.791 | DTC Client socket (6) | New receive buffer size: 0 2026-01-31 13:52:44.791 | DTC Client socket (6) | Connecting to IP: 69.39.70.245. 2026-01-31 13:52:45.093 | Delayed Data Feed | Network connection to server complete. 2026-01-31 13:52:45.093 | Delayed Data Feed | Starting socket receive thread. 2026-01-31 13:52:45.093 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-31 13:52:45.443 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-01-31 13:52:45.443 | Delayed Data Feed | Sending logon request message. 2026-01-31 13:52:45.849 | Delayed Data Feed | Received logon response. 2026-01-31 13:52:45.849 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-01-31 13:52:45.849 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-31 13:52:45.849 | Delayed Data Feed | Successfully connected. 2026-01-31 13:52:45.849 | Delayed Data Feed | Trading is not supported. 2026-01-31 13:52:45.849 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-01-31 13:52:45.849 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-01-31 13:52:46.895 | Delayed Data Feed | Real-time data for symbol AAPL is currently unavailable. 2026-01-31 13:52:46.895 | Delayed Data Feed | Setting external service identifier for symbol AAPL to 12 2026-01-31 13:52:46.895 | Delayed Data Feed | Received security definition for symbol AAPL 2026-01-31 13:54:40.091 | DTC Client socket (4) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 * 2026-01-31 13:54:40.091 | DTC Client socket (4) | Socket gracefully closed by remote side. 2026-01-31 13:54:40.091 | DTC Client socket (4) | Closed. 2026-01-31 13:57:19.248 | Delayed Data Feed | Setting external service identifier for symbol MESH26-CME to 42003800 2026-01-31 13:57:19.248 | Delayed Data Feed | Received security definition for symbol MESH26-CME 2026-01-31 13:57:19.248 | Delayed Data Feed | Setting external service identifier for symbol MESH26-CME to 42003800 2026-01-31 13:57:19.248 | Delayed Data Feed | Received security definition for symbol MESH26-CME |