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Date/Time: Tue, 06 Dec 2022 07:05:48 +0000



Fail to download Intraday data

View Count: 164

[2022-11-24 11:58:53]
User513952 - Posts: 66
Hi,

I deleted the intra-day data by accident and failed to redownload it, please advise.
(all the charts and studies are missing)
https://www.sierrachart.com/image.php?Image=1669291056479.png

Thanks and best RGDs

Charlie
[2022-11-24 15:37:34]
Sierra_Chart Engineering - Posts: 5500
We cannot help with Interactive Brokers data issues. What you need to do is use the Sierra Chart Historical Data Service to obtain data. Instructions are on this page:

Sierra_Chart Historical Data Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-11-24 15:38:04
[2022-11-24 15:45:24]
User513952 - Posts: 66
Hi, Sir:

I am using IB as live trading account (to place the order on SC chart) and that's why I have to use IB as data source, please kindly help me solve this problem.

What about change the package to Service 10?

Thanks and Best RGDs

Charlie
[2022-11-28 15:41:50]
John - SC Support - Posts: 20340
You do need to be on one of the Integrated packages (packages 10, 11, and 12) in order to be able to connect your Sierra Chart to Interactive Brokers. We see you are currently on Package 10, so that should be resolved.

If you are not getting any data from IB, then make sure you are on the most recent Sierra Chart release as well as on the most recent "Stable" release from IB. There were changes made by IB that we had to adjust to, so you need to ensure that you have both the most recent software installations (be sure the IB software is the most recent "Stable" version and not a test or beta version, as those will not work).

Let us know if you still have an issue after this.

---

Note that another solution is to use our Denali Exchange Data Feed for your data. Sierra Chart is setup to allow you to use our data and trade with your selected broker. Refer to the information here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services

And, if you are interested, the information for the Denali Exchange Data Feed is here:
Denali Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-11-30 06:18:46]
User164231 - Posts: 259
Hi John, I have just downloaded the latest SC version, and changed all IB symbols to the new ones. Everything is working but I could not load daily data back to 2007.

What did I do wrong? Please advise.
[2022-11-30 14:39:58]
Sierra_Chart Engineering - Posts: 5500
For what symbol?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-11-30 23:29:23]
User164231 - Posts: 259
ES
[2022-11-30 23:51:35]
Sierra_Chart Engineering - Posts: 5500
Go to that chart and follow these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-01 07:01:35]
User164231 - Posts: 259
Hi it worked for historical chart but not intraday, any suggestion/advice please?
[2022-12-01 16:54:50]
John - SC Support - Posts: 20340
The only solution is to use the Denali Data Feed to get data that far back. Refer to the following:
Denali Exchange Data Feed

We cannot help with Interactive Brokers data:
Interactive Brokers Trading Service: General Information
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-02 07:22:38]
User164231 - Posts: 259
Thanks John. I was looking at my package and it says "Denali Exchange Data Feed Included With package'? I didn't know I already paid for it, how to download ES intraday then?
[2022-12-02 15:18:45]
Sierra_Chart Engineering - Posts: 5500
We activated the CME top of book exchange fee for you now. We added 2 USD to your account to pay for that.

Restart Sierra Chart and make sure this option is enabled:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)

Re-download the data in the chart following these instructions:


Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-12-02 15:19:21

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