Support Board

Date/Time: Wed, 24 Apr 2024 04:07:50 +0000

Post From: Fail to download Intraday data

[2022-11-28 15:41:50] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
You do need to be on one of the Integrated packages (packages 10, 11, and 12) in order to be able to connect your Sierra Chart to Interactive Brokers. We see you are currently on Package 10, so that should be resolved. If you are not getting any data from IB, then make sure you are on the most recent Sierra Chart release as well as on the most recent "Stable" release from IB. There were changes made by IB that we had to adjust to, so you need to ensure that you have both the most recent software installations (be sure the IB software is the most recent "Stable" version and not a test or beta version, as those will not work). Let us know if you still have an issue after this. --- Note that another solution is to use our Denali Exchange Data Feed for your data. Sierra Chart is setup to allow you to use our data and trade with your selected broker. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services And, if you are interested, the information for the Denali Exchange Data Feed is here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing