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Date/Time: Fri, 26 Apr 2024 11:20:07 +0000

How to Post a Message for Support

DATA not working?

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[2022-10-24 19:27:22] #1 [Go To First Post]
User386175 - Posts: 31
I have Sierra Charts on my laptop and desktop. The charts on my laptop seem to look fine but my desktop is all over the place.. please see the attached file and can you help me resolve the issue?


Screenshot 2022-10-24 060449.jpg / V - Attached On 2022-10-24 19:26:55 UTC - Size: 176.76 KB - 207 views

[2022-10-24 21:16:33] #2 [Go To First Post]
User386175 - Posts: 31
Can someone please help with this issue? my data is not working properly. i don't understand

[2022-10-25 13:14:37] #3 [Go To First Post]
User386175 - Posts: 31
this is how my charts look. i can't trade...... i updated to the new version. why is this like this??? i messaged you yesterday..............


Attachment Deleted. Screenshot 2022-10-24 060449.jpg / V - Attached On 2022-10-25 13:13:42 UTC - Size: 176.76 KB - 170 views

[2022-10-25 13:58:04] #4 [Go To First Post]
John - SC Support - Posts: 31131
We apologize for the long wait. The only thing we can tell you to try is to redownload the data starting from just before where the problem data is. Refer to the following: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) But, since you are using Rithmic data, we are not sure if you will get back the deleted historical data, as we have been hearing that the historical data is not coming into the system. So you may not get back the deleted data, but the problem bar will be gone. The best solution is to use our Denali Exchange Data Feed. Refer to the information here; Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-25 14:53:16] #5 [Go To First Post]
User386175 - Posts: 31
Thank you for responding. I tried deleting the historical data and that didn't work. I pay for Denali Data. I use OneUp trade to trade. Can I put on Denali data? If I can, how do I do that? My settings currently have Rithmic for data. I don't see any thing to select for Denali.

[2022-10-25 16:28:22] #6 [Go To First Post]
John - SC Support - Posts: 31131
You are not getting any data from our Denali Exchange Data Feed, as none of the exchanges are activated. Package 10, which you are on, and the other Integrated Packages do include the ability to use the Denali Data Feed, but they do not mean that you are actually using it. These packages are also required in order to connect to any trading service and to get any real-time data. From what you have stated, the main issue you would have with the Denali data is that the CME Group requires that you have a live, funded, futures trading account in order to qualify for the Non-Professional exchange fees. An account with OneUp does not count towards this requirement. Refer to the information at the following link for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have another account that can be used for verification purposes, then we recommend the solution at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-26 13:41:52] #7 [Go To First Post]
User386175 - Posts: 31
I just tried doing the "easy solution" for the past hour and have had data problems for a week now. You know what. I am tired of trying to figure out how to get support here. I'm looking at my account and it says that it will auto renew in 20 days. I don't want to renew this and I dont see a way to turn it off. Please turn of the auto renew

[2022-10-26 13:45:40] #8 [Go To First Post]
John - SC Support - Posts: 31131
We have set your account to not renew. You have Usage Time through November 18, 2022. After that your account will automatically expire. There is nothing further you need to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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