Support Board

Date/Time: Mon, 06 May 2024 21:23:14 +0000

Post From: DATA not working?

[2022-10-25 13:58:04] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31402
We apologize for the long wait. The only thing we can tell you to try is to redownload the data starting from just before where the problem data is. Refer to the following: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) But, since you are using Rithmic data, we are not sure if you will get back the deleted historical data, as we have been hearing that the historical data is not coming into the system. So you may not get back the deleted data, but the problem bar will be gone. The best solution is to use our Denali Exchange Data Feed. Refer to the information here; Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing