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Date/Time: Mon, 27 Jun 2022 02:17:28 +0000



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[2022-06-07 11:07:02]
Sierra Chart Engineering - Posts: 103470
Use a time zone appropriate for each chart based upon location of the exchange:
Time Zone Setting: Using Different Time Zone in Individual Charts

You cannot use a US time zone, for EUREX. That will not work properly.

Do not use a single time zone.

And then set the Session Times to the default:
Chart Session Times: Automatically Setting Session Times
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-08 05:23:49]
User994495 - Posts: 27
Good day,
I am still not sure how to resolve this time zone issue with both CME and Eurex. My apologies to take your time once again. I have been using Barchart for many years to conduct my analysis and since the company is based in Chicago both S&P and DAX are set in their time meaning that on the charts show that S&P begins at 3:55 pm and ends at 5:00 pm and Dax opens at 7:15 pm and ends at 3:00 pm as both are set in Chicago time zone. When in the Global setting I choose NY to match my time zone and for both markets in the chart settings only I choose Chicago as the time zone, both markets show timing as the Barchart which I am use too. As I stated I only use Barchart to do my analysis only. However, in terms of trading these markets in the live market, is it incorrect if I set the chart setting time zone to Chicago?? I would appreciate it if you can please clarify this further.

Thank you for your attention.
[2022-06-08 15:33:39]
John - SC Support - Posts: 16924
First of all, you are getting the data from our Denali Exchange Data Feed, which does not use Barchart. Previously we did use them, but that changed when we went to a direct connection.

Nonetheless, what you should do is to have the charts set to the Time Zone of the particular exchange. Therefore, for charts tracking instruments on the CME Group, you would want to set it to Chicago. For charts tracking EUREX instruments, you would want to set the time zone to Brussels (same time zone as Frankfurt).

Then you would set the Session Times for each of those charts to match the exchange. For ES, for example, you would use the following session times:
Start Time: 08:30:00
End Time: 15:59:59

Evening Start Time: 16:00:00
Evening End Time: 08:29:59

--

As to the Global Time Zone setting, you would need to pick which one (Chicago or Brussels) is used more often and set that as your global setting. Then just remember to change the charts which use the other time zone.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-08 16:45:59]
User994495 - Posts: 27
Thank you very much for your prompt attention.

1) For DAX Session time do I need to turn on "Use Evening Session" as it is advised for the ES to be turned on and set? (please see attached)

2) For Session start and end time for DAX please advise what times I have to set it too or the default session Start Time and End Time which is 02:00:00 - 21:59:59 is correct?

3) In my previous discussion it was advised to set the Global time zone to NY since Toronto was not available. I would like to clarify that you are advising to change it back to Chicago. Sorry for the confusion.

Greatly appreciate your time.
attachmentDAX Session Time .pdf - Attached On 2022-06-08 16:45:41 UTC - Size: 704.51 KB - 13 views
[2022-06-08 17:22:49]
User994495 - Posts: 27
My apologies to clarify further why I am getting more confused is because I was advised to first make sure that my computer time setting is consistent with the global time zone of Sierra chart. Since the Toronto time zone is not available I chose NY as the time zone and made sure is consistent with my computer time. Now I am advised to change the global time zone to either Chicago or Brussels which means it won't be consistent with my computer time zone and this is where I am not sure how to proceed and made the proper changes.

Thank you for your attention.
[2022-06-08 17:29:20]
John - SC Support - Posts: 16924
1) The use of the Evening Session is dependent on what you want to see and how you view it. If you want to see separate data from the Evening Session for your Volume by Price studies (for example) then you would need to have the Evening Session set. But, if you do not make any distinction about the Evening Session, then you can just do the full 24 hours of the trading day in the primary hours and ignore the Evening Session.

Just keep in mind that the exchanges consider the evening trading part of the next days trading. Therefore, for products traded on the CME Group, you would enter the following:
Start Time: 17:00:00
End Time: 16:59:59

2) EUREX does not really have an evening session. From their website, you would do the following (assuming the chart is set to Brussels time zone):
Start Time: 01:00:00
End Time: 22:00:00

Keep in mind the Start Time changes with Daylight Saving Time. Refer to the information here:
https://www.eurex.com/ex-en/trade/trading-hours/Trading-hours-20280?frag=243686

3) It depends on the situation. Most of our customers trade the CME Group, so having New York instead of Chicago would be OK (as you were originally told). But since you are wanting both the CME Group and EUREX, then you should have your charts set to the local exchange time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-08 17:56:07]
User994495 - Posts: 27
Thank you very much.
Maybe this can finalize my doubt and confusion. If I want to view both Dax and ES in terms of Chicago time zone similar to Barchart will this cause the data and charts to be uploaded incorrectly into my platform? This is the main worry I have that is why I haven't began placing trades. I am not certain if the time zone I choose to view the charts can interfere with the way data and exchanges are downloaded into my platform and cause error in actually placing trades correctly.

My apologies for taking your time.
[2022-06-08 20:34:36]
John - SC Support - Posts: 16924
The only issue is the Time Changes onto and off Daylight Saving Time. If you set your charts to all be Chicago then when Europe changes for Daylight Saving Time, your charts will not reflect the correct data for that hour, and you also have the issue when the U.S. changes times, which are different from Europe. And it's really mostly an issue in the Fall when Daylight Saving Time is turned off and the clocks are moved backwards.

So you just have to understand to be careful around those days, otherwise you will not have any trouble.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-08 20:35:38
[2022-06-09 05:21:18]
User994495 - Posts: 27
Good day,
For Dax Eurex symbol FDAXM22 I see two different symbol F.US.DDM22 and FDAXM22.I am not certain which is correct. I have attached a screen shot. Please clarify.

Thank you for your attention.
attachmentDax futures symbols.pdf - Attached On 2022-06-09 05:21:12 UTC - Size: 1.61 MB - 13 views
[2022-06-09 15:03:22]
John - SC Support - Posts: 16924
F.US.DDM22 is the CQG symbol. FDAXM22-EUREX is the SC Data - All Services symbol. We do not know how you got charts for each symbol, but the particular symbol will depend on what your Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service is set to.

With the chartbook open, select Edit >> Translate Symbols to Current Service and that will change any symbols that are not for the current service to what is need for your current service. Refer to the information here:
Edit Menu: Edit >> Translate Symbols To Current Service
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-10 16:34:44]
User994495 - Posts: 27
Good day,
Which service is the correct one that it should be connected to? CQG or SC Data?

Second question is since I do have a live account at this point but still need to practice on the the simulated non live version does the platform allow me to switch over from live account to non live simulated practice account?

Thank you for your attention.
[2022-06-10 16:40:33]
John - SC Support - Posts: 16924
The Service you should be connected to depends on what you want to accomplish.

We recommend keeping your service set to CQG WebAPI and then using the built-in Simulation Mode to do your practicing. Refer to the information here:

Trade Simulation
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-12 04:22:36]
User994495 - Posts: 27
Good day,

I managed to fix the issue and match the symbol of DAX to CQG WebAPI, however, on Sierra Chart the closing price at 3:00 pm based on (Chicago Time Zone) does not display. For example, on June 9th the closing price for DAX is 14,090 (please see attached) but in Sierra Chart the closing price at 3:00 pm is not displayed and the chart only shows the market price up to 2:55 pm. Also the open suppose to be at 7:10 pm based on Chicago Time Zone but the open time in Sierra Chart is shown to be 7:15 pm. I have verified both times with AMP since they view DAX in terms of Chicago Time Zone. It seems there is an issue with opening and closing time as it is 5 minutes behind when it is closing and 5 minutes ahead when it opens. I have also attached a screen shot of the session times in the Chart setting.
Please advise.

Thank you for your attention.
attachmentdax open close.pdf - Attached On 2022-06-12 04:19:12 UTC - Size: 745.44 KB - 12 views
attachmentsierra open and close.pdf - Attached On 2022-06-12 04:21:43 UTC - Size: 606.09 KB - 9 views
attachmentDax session time .pdf - Attached On 2022-06-12 04:22:21 UTC - Size: 3.56 MB - 10 views
[2022-06-12 09:45:46]
Sierra Chart Engineering - Posts: 103470
All we can say, is the data that you see in Sierra Chart is absolutely correct. It is correct. And you must look at the prices relative to the time zone of the exchange in which case this is EUREX. There is no validity whatsoever to look at them relative to another time zone and under no circumstances will we provide any help at all regarding that.

If you want to adjust the Session Times for Intraday Charts you can do that:
Chart Session Times

We cannot answer your questions.

And also understand, the prices you see in a Historical Daily chart including the official settlement:

https://www.sierrachart.com/index.php?page=doc/helpdetails12.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-12 09:46:24

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