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Date/Time: Thu, 21 Oct 2021 16:03:28 +0000



Stuck downloading data

[2021-10-11 08:20:41]
User298154 - Posts: 2
I started the evaluation on one up trader. they gave me new username and password to connect via rhitmic. but i cant download data. the historical chart downloads instant, but the intraday chart doesnt load at all. i already downloaded the bridge files and put them in the rim folder, but its still not working.
could you please help?
[2021-10-11 14:39:20]
John - SC Support - Posts: 11515
To begin with, the old Bridge file connection is no longer working. You need to connect using the new interface that Rithmic has created. To set this up, follow the instructions at the following link:
https://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions
[2021-10-14 07:33:03]
User298154 - Posts: 2
Hey, I already had connected with the rhitmic interface.
I installed a second copy of sierra chart, the intraday chart now loads but it takes super long. The hisorical chart downloads in seconds but the intrday takes hours. If I increase Intraday Data Storage Time Unit it loads faster, but its buggy. it doesn't load correctly. and i need the 1 tick storage unit for my footprint chart. why does it take so long? the dom for example works very fast and good. with sierra chart delayed data feed i didn't had problems at all. is it because of rhitmic servers?
also i have a new problem. yesterday i updated sierra chart and now both copies use the same data folder. the older copy i used for delayed sierra chart data feed now uses the data folder from the new instance that i used for rhitmic. if i try to change it, it always gets resetet...
[2021-10-14 14:09:44]
John - SC Support - Posts: 11515
If you are getting historical intraday data from Rithmic, then you are the first. In general, our users are not able to get any historical data, just the current real-time data. Our recommendation has been to use the Denali Exchange Data Feed for your data. Given that the data is still "buggy" for you, we still keep the same recommendation - use the Denali Exchange Data Feed to avoid the issues with the Rithmic Data. Refer to the information at the following link:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

In terms of the two installations using the same Data folder and not being able to reset where they are located is very odd. If you want to have the "Data" folder for each installation under the main Sierra Chart folder for each one, then the easiest thing to do is to update the setting for Always Use 'Data' Folder within Main Folder so that this is Enabled. Then each installation should have the "Data" folder located under the main installation folder.

Refer to:
https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#AlwaysUseDataFolder
Date Time Of Last Edit: 2021-10-14 16:46:18
[2021-10-14 14:11:31]
Sierra Chart Engineering - Posts: 98266
Yes you absolutely do need to use the Denali Exchange Data Feed with Rithmic.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-18 05:08:42]
AdoboLocco - Posts: 56
You guys keep pushing denali... some of us can't use denali when connecting with OneUp trader or MES Capital. The only option is Rithmic. Are you saying there is a work around?
[2021-10-18 06:45:53]
Sierra Chart Engineering - Posts: 98266
Refer to the answer here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=67396#P281969
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-18 11:21:20]
User502795 - Posts: 5
I have the same issue this morning. Stuck on Downloading Historical Date. Rithmic.
imageCapture.PNG / V - Attached On 2021-10-18 11:20:50 UTC - Size: 42.75 KB - 3 views
[2021-10-18 11:42:47]
Sierra Chart Engineering - Posts: 98266
Assuming you require CME Group data, first complete the exchange agreements:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

And then activate the exchange or exchanges that you need here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-18 12:59:20]
AdoboLocco - Posts: 56
Just a rabbit hole to get you signed up for Denali. MES Capital is paying for our fees yet you want us to pay for it again here with Sierra?
[2021-10-18 13:06:44]
User502795 - Posts: 5
And then activate the exchange or exchanges that you need here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

I'm already paying for CME through AMP. Are you suggesting I should be paying through Sierra as well and be double charged? So bizarre.
[2021-10-18 14:10:19]
Sierra Chart Engineering - Posts: 98266
Yes you cannot rely on Rithmic historical data. You need to cancel the exchange fees you are paying through AMP. You do not need to pay twice.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-19 01:23:10]
Sierra Chart Engineering - Posts: 98266
No this is definitely not true at all:
Just a rabbit hole to get you signed up for Denali. MES Capital is paying for our fees yet you want us to pay for it again here with Sierra?

The core issue is CME market data policy.

Sierra Chart stopped development to Rithmic about four years ago. Rithmic developed new integration to Sierra Chart using the DTC protocol, but there is some issue on their side regarding historical data but we have our own data feed (Denali) that can be used instead.

The Denali Exchange Data Feed is only 10 USD per month more. It is very inexpensive. The issue of course is the CME exchange fees but that is something we do not have any control over but if you have a normal funded account which you can obtain for 100 USD, then you only have to pay about 3 or less USD per month for the exchange fee:
https://www.sierrachart.com/index.php?page=doc/EasySolutionToCMEFundedTradingAccountRequirement.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-10-19 01:23:41

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