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Date/Time: Tue, 07 Dec 2021 18:46:34 +0000



Connection OneupTrader

[2021-09-24 16:07:25]
User808202 - Posts: 6
Hello, I try to connect my OneUpTrader Account via Rithmic Direct.The Rithmic Data Feed is connecting but my Oneuptrader Account doesn't appear to place orders how to fix that ?
[2021-09-26 15:48:59]
John - SC Support - Posts: 12591
The one thing we can think of is to ensure that you are connected to the correct server in the Data/Trade Service Settings.

But, in general, you will need to check with OneUpTrader on this.
[2021-09-26 16:30:31]
User808202 - Posts: 6
Oneup usew rithmic as data Provider so i use rithmic direkt. I contacted oneup but we figuree out thqt on the rtrader everything is ok only sierra is not showing the right Accounts
[2021-09-26 17:34:15]
John - SC Support - Posts: 12591
Then OneUpTrader needs to contact Rithmic to get the server added to their list. We do not control the list of servers - Rithmic does.
[2021-10-18 05:13:41]
AdoboLocco - Posts: 56
I've contacted Rithmic and I was able to connect. Now I'm having trouble downloading historical data. I've adjusted all charts to minimum numbers days to load (5 days). Deleted all data and download... I am out of answers here... almost 2 hours and haven't got a full chart up yet.
[2021-10-18 06:45:10]
Sierra Chart Engineering - Posts: 98837
We cannot provide you an immediate solution due to CME market data rules.

The reason you are not getting real-time data and in your case historical data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount

If you do not have a funded trading account or one with a supported trading service, then refer to this solution:
https://www.sierrachart.com/index.php?page=doc/EasySolutionToCMEFundedTradingAccountRequirement.php

We recommend using the above solution in any case to avoid this problem in the future.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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