Support Board
Date/Time: Thu, 28 Mar 2024 09:33:46 +0000
Request to activate services for live account
View Count: 873
[2021-03-22 13:32:55] |
DavidS_1 - Posts: 27 |
Hello, I have a live account set-up with Edgeclear/Phillip Capital. I have been set-up currently to be using the Trading Evaluator service (for Apteros Tryout), but I am now wanting to trade sim and eventually Live on my edgeclear account. When I make the service switch to "SC Data-All Service", my data is not working. Would it be possible to activate my live account services? Thank you |
[2021-03-22 17:49:01] |
John - SC Support - Posts: 30399 |
It is not an issue with regards to your Sierra Chart account services. When you change the Service setting within Sierra Chart, you also need to select Edit >> Translate Symbols to Current Service in order to update the symbols in your chart to match what is used by the currently selected Service Setting. Just do this and you should be fine. Note that you will have to make that selection again when you change back to the Trading Evaluator, or any other Service setting change. Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-03-26 13:36:47] |
DavidS_1 - Posts: 27 |
Thank you for the response, It is working now after trying again. I did come across another issue. My market depth on my DOM is only showing 1 bid and 1 ask levels. On the message log it states: "SC Data- All Services|Market Depth data has been rejected for symbol: ESM21-CME. Not authorized for market depth." Does that have to be activated on your end? Thanks in advance |
[2021-03-26 15:06:22] |
John - SC Support - Posts: 30399 |
You do not have the exchange options within the Denali Exchange Data Feed activated that offer the Market Depth. You can make the change on this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed If you do not need Market Depth for the entire CME Group, then you could just add the exchange options that include market depth individually. For example, if you just need market depth for the E-Mini S&P 500 (ES) then you could just activate the "CME with Market Depth for nonprofessional Trading accounts", which would only add another $10.40 (instead of the "Full CME Group with Market Depth" which is $31.20). Also, keep mind that you are charged the full amount for a month regardless of when you activate the exchange in the month. So if you activate the exchange today (March 26) you would pay the full amount just for the remainder of March and then again on April 1 for April. So if you can wait until April 1, it will save you some money. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-03-26 16:07:50] |
DavidS_1 - Posts: 27 |
Very helpful. Thank you
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[2021-03-26 16:31:40] |
Sierra Chart Engineering - Posts: 104368 |
Also refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Adding Support for CME Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-14 12:53:20] |
DavidS_1 - Posts: 27 |
Sorry to revive this old thread, but I am currently registered for the Apteros tryout which requires me to connect to the 'Trading evaluator' server, but whenever I connect to it, it is stuck in 'waiting to connect' (yellow bar). Is this something on your end that needs to be activated? The SC/TT server for my live account works just fine. I am able to connect. thanks in advance! |
[2021-09-14 13:01:13] |
Sierra Chart Engineering - Posts: 104368 |
No we do not need to activate this. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-14 13:24:46] |
DavidS_1 - Posts: 27 |
Software version: 2239 64-bit | 2021-09-14 06:23:18.098 Primary Thread ID: 12792 | 2021-09-14 06:23:18.098 Usage end date: 2021-10-05 | 2021-09-14 06:23:18.098 Enabled for: Advanced Features 2. | 2021-09-14 06:23:18.098 Enabled for: Sierra Chart Historical Data Service. | 2021-09-14 06:23:18.098 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-09-14 06:23:18.098 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-14 06:23:18.098 Enabled for exchange2: CME | 2021-09-14 06:23:18.098 Enabled for exchange2: CBOT (Trading Account Required) | 2021-09-14 06:23:18.098 Enabled for exchange2: COMEX (Trading Account Required) | 2021-09-14 06:23:18.098 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-09-14 06:23:18.098 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-14 06:23:18.098 Current selected Data/Trading service: Trading Evaluator | 2021-09-14 06:23:18.098 Custom symbol settings values: enabled | 2021-09-14 06:23:18.098 Chart Update Interval: 100 | 2021-09-14 06:23:18.098 Intraday Data Storage Time Unit: 0 | 2021-09-14 06:23:18.098 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-14 06:23:18.098 2021-09-14 13:23:18 Local computer time in UTC | 2021-09-14 06:23:18.098 2021-09-14 06:23:18 Local computer time in SC Time Zone | 2021-09-14 06:23:18.098 2021-09-13 14:55:36 Server time in UTC | 2021-09-14 06:23:18.098 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-09-14 06:23:18.098 Program path: C:\SierraChart\ | 2021-09-14 06:23:18.098 Data Files path: C:\SierraChart\Data\ | 2021-09-14 06:23:18.098 OS Version Number: 10.0 | 2021-09-14 06:23:18.098 Locale Setting: C | 2021-09-14 06:23:18.098 DLLs: UserContributedStudies_64.dll | 2021-09-14 06:23:18.098 Allowed protected custom studies: | 2021-09-14 06:23:18.099 Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-09-14 06:23:38.843 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2021-09-14 06:23:38.844 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-09-14 06:23:38.844 DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2021-09-14 06:23:38.844 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-09-14 06:23:59.892 * DTC Client socket (3) | CloseSocket call. | 2021-09-14 06:23:59.894 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-14 06:23:59.894 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-14 06:23:59.894 DTC Client socket (3) | Closed. | 2021-09-14 06:23:59.894 DTC Client socket (0) | CloseSocket call. | 2021-09-14 06:23:59.997 Trading Evaluator | Disconnected. | 2021-09-14 06:23:59.997 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-14 06:23:59.997 Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-09-14 06:24:03.065 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-09-14 06:24:03.066 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-09-14 06:24:03.066 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-09-14 06:24:03.066 |
[2021-09-14 13:27:28] |
Sierra Chart Engineering - Posts: 104368 |
Update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-14 15:20:39] |
DavidS_1 - Posts: 27 |
Thank you, all works now!
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[2021-09-15 13:46:30] |
DavidS_1 - Posts: 27 |
thanks for all your help. I have another question and I am sorry but it might be unrelated to this post. I've searched but was unable to find the answer. Is there a way to place trades on the 'trading evaluator' server through the sierra chart website? I've done it on my live account but was wondering if this feature is available for the trading evaluator server. thank you |
[2021-09-15 15:54:30] |
John - SC Support - Posts: 30399 |
Yes, you can access your Trading Evaluator accounts through the Web Trade Account Data and Order Entry service. You will find the link to the web access on your Sierra Chart Account Control Panel under the Trading section. Or you can get to it directly through this link: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-16 05:13:55] |
DavidS_1 - Posts: 27 |
Ok thanks. and yea I have been to that page before but when I click on the 'trading account' drop down, nothing is displayed. Also clicking on 'connect' doesn't change anything. Any ideas?
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2021-09-15_22-09-29.png / V - Attached On 2021-09-16 05:13:28 UTC - Size: 71.44 KB - 181 views |
[2021-09-16 14:20:45] |
John - SC Support - Posts: 30399 |
Have you setup an account for the Trading Evaluator? The instructions to create an account are here: Simulated Futures Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-16 14:58:55] |
Sierra Chart Engineering - Posts: 104368 |
Regarding post #14, there is a connection error, and that relates to an expired certificate. We will get that updated later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-17 01:19:13] |
DavidS_1 - Posts: 27 |
Hi there, has the certificate been updated?
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[2021-09-17 01:58:37] |
Sierra Chart Engineering - Posts: 104368 |
Yes it has now been updated
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-17 03:44:59] |
DavidS_1 - Posts: 27 |
I am still having issues. the same picture I sent in post #14 is what is still currently happening. Under connected (trading) is still states 'False'. On the drop-down tab for the trading account, it is still blank. |
[2021-09-17 20:32:09] |
Sierra_Chart Engineering - Posts: 13607 |
We apologize for the continued issue. This is now resolved. Reload the trading webpage and press the Connect button.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-17 20:32:29
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[2021-09-21 16:14:28] |
DavidS_1 - Posts: 27 |
Thank you, I am able to connect and see my orders on the web-based evaluator now. But I am unable to cancel orders through my phone. Any idea what it might be? I tried refreshing, and re-connecting through my mobile device but the order still show up. Thanks again |
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