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Date/Time: Fri, 17 Sep 2021 04:21:39 +0000



Request to activate services for live account

[2021-03-22 13:32:55]
DavidS_1 - Posts: 25
Hello,

I have a live account set-up with Edgeclear/Phillip Capital. I have been set-up currently to be using the Trading Evaluator service (for Apteros Tryout), but I am now wanting to trade sim and eventually Live on my edgeclear account.

When I make the service switch to "SC Data-All Service", my data is not working.

Would it be possible to activate my live account services?

Thank you
[2021-03-22 17:49:01]
John - SC Support - Posts: 10622
It is not an issue with regards to your Sierra Chart account services.

When you change the Service setting within Sierra Chart, you also need to select Edit >> Translate Symbols to Current Service in order to update the symbols in your chart to match what is used by the currently selected Service Setting. Just do this and you should be fine.

Note that you will have to make that selection again when you change back to the Trading Evaluator, or any other Service setting change.

Refer to the following:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService
[2021-03-26 13:36:47]
DavidS_1 - Posts: 25
Thank you for the response, It is working now after trying again.

I did come across another issue. My market depth on my DOM is only showing 1 bid and 1 ask levels. On the message log it states:
"SC Data- All Services|Market Depth data has been rejected for symbol: ESM21-CME. Not authorized for market depth."

Does that have to be activated on your end?

Thanks in advance
[2021-03-26 15:06:22]
John - SC Support - Posts: 10622
You do not have the exchange options within the Denali Exchange Data Feed activated that offer the Market Depth. You can make the change on this page:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

If you do not need Market Depth for the entire CME Group, then you could just add the exchange options that include market depth individually. For example, if you just need market depth for the E-Mini S&P 500 (ES) then you could just activate the "CME with Market Depth for nonprofessional Trading accounts", which would only add another $10.40 (instead of the "Full CME Group with Market Depth" which is $31.20).

Also, keep mind that you are charged the full amount for a month regardless of when you activate the exchange in the month. So if you activate the exchange today (March 26) you would pay the full amount just for the remainder of March and then again on April 1 for April. So if you can wait until April 1, it will save you some money.
[2021-03-26 16:07:50]
DavidS_1 - Posts: 25
Very helpful. Thank you
[2021-03-26 16:31:40]
Sierra Chart Engineering - Posts: 97762
Also refer to:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#AddingCMEMarketDepth
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-09-14 12:53:20]
DavidS_1 - Posts: 25
Sorry to revive this old thread,

but I am currently registered for the Apteros tryout which requires me to connect to the 'Trading evaluator' server, but whenever I connect to it, it is stuck in 'waiting to connect' (yellow bar). Is this something on your end that needs to be activated?

The SC/TT server for my live account works just fine. I am able to connect.

thanks in advance!
[2021-09-14 13:01:13]
Sierra Chart Engineering - Posts: 97762
No we do not need to activate this.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-09-14 13:24:46]
DavidS_1 - Posts: 25
Software version: 2239 64-bit | 2021-09-14 06:23:18.098
Primary Thread ID: 12792 | 2021-09-14 06:23:18.098
Usage end date: 2021-10-05 | 2021-09-14 06:23:18.098
Enabled for: Advanced Features 2. | 2021-09-14 06:23:18.098
Enabled for: Sierra Chart Historical Data Service. | 2021-09-14 06:23:18.098
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-09-14 06:23:18.098
Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-14 06:23:18.098
Enabled for exchange2: CME | 2021-09-14 06:23:18.098
Enabled for exchange2: CBOT (Trading Account Required) | 2021-09-14 06:23:18.098
Enabled for exchange2: COMEX (Trading Account Required) | 2021-09-14 06:23:18.098
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-09-14 06:23:18.098
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-14 06:23:18.098
Current selected Data/Trading service: Trading Evaluator | 2021-09-14 06:23:18.098
Custom symbol settings values: enabled | 2021-09-14 06:23:18.098
Chart Update Interval: 100 | 2021-09-14 06:23:18.098
Intraday Data Storage Time Unit: 0 | 2021-09-14 06:23:18.098
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-14 06:23:18.098
2021-09-14 13:23:18 Local computer time in UTC | 2021-09-14 06:23:18.098
2021-09-14 06:23:18 Local computer time in SC Time Zone | 2021-09-14 06:23:18.098
2021-09-13 14:55:36 Server time in UTC | 2021-09-14 06:23:18.098
Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-09-14 06:23:18.098
Program path: C:\SierraChart\ | 2021-09-14 06:23:18.098
Data Files path: C:\SierraChart\Data\ | 2021-09-14 06:23:18.098
OS Version Number: 10.0 | 2021-09-14 06:23:18.098
Locale Setting: C | 2021-09-14 06:23:18.098
DLLs: UserContributedStudies_64.dll | 2021-09-14 06:23:18.098
Allowed protected custom studies: | 2021-09-14 06:23:18.099


Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-09-14 06:23:38.843
DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2021-09-14 06:23:38.844
DTC Client socket (3) | New receive buffer size: 5242880 | 2021-09-14 06:23:38.844
DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2021-09-14 06:23:38.844
DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-09-14 06:23:59.892 *
DTC Client socket (3) | CloseSocket call. | 2021-09-14 06:23:59.894
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-14 06:23:59.894
Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-14 06:23:59.894
DTC Client socket (3) | Closed. | 2021-09-14 06:23:59.894
DTC Client socket (0) | CloseSocket call. | 2021-09-14 06:23:59.997
Trading Evaluator | Disconnected. | 2021-09-14 06:23:59.997
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-14 06:23:59.997

Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-09-14 06:24:03.065
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-09-14 06:24:03.066
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-09-14 06:24:03.066
DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-09-14 06:24:03.066
[2021-09-14 13:27:28]
Sierra Chart Engineering - Posts: 97762
Update Sierra Chart to the current version following these instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-09-14 15:20:39]
DavidS_1 - Posts: 25
Thank you, all works now!
[2021-09-15 13:46:30]
DavidS_1 - Posts: 25
thanks for all your help. I have another question and I am sorry but it might be unrelated to this post.

I've searched but was unable to find the answer.

Is there a way to place trades on the 'trading evaluator' server through the sierra chart website?

I've done it on my live account but was wondering if this feature is available for the trading evaluator server.

thank you
[2021-09-15 15:54:30]
John - SC Support - Posts: 10622
Yes, you can access your Trading Evaluator accounts through the Web Trade Account Data and Order Entry service. You will find the link to the web access on your Sierra Chart Account Control Panel under the Trading section.

Or you can get to it directly through this link:
https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2
[2021-09-16 05:13:55]
DavidS_1 - Posts: 25
Ok thanks. and yea I have been to that page before but when I click on the 'trading account' drop down, nothing is displayed. Also clicking on 'connect' doesn't change anything. Any ideas?
image2021-09-15_22-09-29.png / V - Attached On 2021-09-16 05:13:28 UTC - Size: 71.44 KB - 11 views
[2021-09-16 14:20:45]
John - SC Support - Posts: 10622
Have you setup an account for the Trading Evaluator? The instructions to create an account are here:
https://www.sierrachart.com/index.php?page=doc/SimulatedFuturesTradingService.php#SetupInstructions
[2021-09-16 14:58:55]
Sierra Chart Engineering - Posts: 97762
Regarding post #14, there is a connection error, and that relates to an expired certificate. We will get that updated later today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-09-17 01:19:13]
DavidS_1 - Posts: 25
Hi there, has the certificate been updated?
[2021-09-17 01:58:37]
Sierra Chart Engineering - Posts: 97762
Yes it has now been updated
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-09-17 03:44:59]
DavidS_1 - Posts: 25
I am still having issues. the same picture I sent in post #14 is what is still currently happening.

Under connected (trading) is still states 'False'. On the drop-down tab for the trading account, it is still blank.

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