Support Board

Date/Time: Thu, 25 Apr 2024 14:58:37 +0000

Post From: Request to activate services for live account

[2021-03-26 15:06:22] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31101
You do not have the exchange options within the Denali Exchange Data Feed activated that offer the Market Depth. You can make the change on this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed If you do not need Market Depth for the entire CME Group, then you could just add the exchange options that include market depth individually. For example, if you just need market depth for the E-Mini S&P 500 (ES) then you could just activate the "CME with Market Depth for nonprofessional Trading accounts", which would only add another $10.40 (instead of the "Full CME Group with Market Depth" which is $31.20). Also, keep mind that you are charged the full amount for a month regardless of when you activate the exchange in the month. So if you activate the exchange today (March 26) you would pay the full amount just for the remainder of March and then again on April 1 for April. So if you can wait until April 1, it will save you some money. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing