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OneUp trader trial connection

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[2021-03-04 13:33:19] #1 [Go To First Post]
User967852 - Posts: 26
I know you guys don't offer the support for rithmic but I've got an error trying to connect and I just want to know if I set it up properly. I have installed the bridge files into the Rim folder but when I try to connect it doesn't work. I have even tried to use older versions of Sierra but that doesn't fix the problem. Is there anything that I am doing wrong in the setup or is it a case of bad luck and that I cant connect to rithmic. Thanks,

[2021-03-04 16:51:34] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We would have to see the Message Log to know the reason. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-04 17:34:34] #3 [Go To First Post]
User967852 - Posts: 26
Software version: 2234 64-bit \| 2021-03-04 12:31:34.916 Primary Thread ID: 13172 \| 2021-03-04 12:31:34.916 Usage end date: 2021-03-20 \| 2021-03-04 12:31:34.916 Enabled for: Advanced Features 2. \| 2021-03-04 12:31:34.916 Enabled for: Sierra Chart Historical Data Service. \| 2021-03-04 12:31:34.916 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-03-04 12:31:34.916 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-03-04 12:31:34.916 Current selected Data/Trading service: Rithmic Trading \| 2021-03-04 12:31:34.916 Custom symbol settings values: enabled \| 2021-03-04 12:31:34.916 Chart Update Interval: 500 \| 2021-03-04 12:31:34.916 Intraday Data Storage Time Unit: 1 \| 2021-03-04 12:31:34.916 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-03-04 12:31:34.916 2021-03-04 17:31:34 Local computer time in UTC \| 2021-03-04 12:31:34.916 2021-03-04 12:31:34 Local computer time in SC Time Zone \| 2021-03-04 12:31:34.916 2021-03-04 17:28:28 Server time in UTC \| 2021-03-04 12:31:34.916 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-03-04 12:31:34.916 Program path: C:\SierraChart\ \| 2021-03-04 12:31:34.916 Data Files path: C:\SierraChart\Data\ \| 2021-03-04 12:31:34.916 OS Version Number: 10.0 \| 2021-03-04 12:31:34.916 Locale Setting: C \| 2021-03-04 12:31:34.916 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-03-04 12:31:34.917 Allowed protected custom studies: \| 2021-03-04 12:31:34.917 Rithmic Trading \| Port for executable: 50509 \| 2021-03-04 12:31:41.817 Listening socket (0). Port 50509 \| Closed. \| 2021-03-04 12:31:41.817 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2021-03-04 12:31:41.818 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim \| 2021-03-04 12:31:41.822 Rithmic Trading \| Bridge process is running. \| 2021-03-04 12:31:43.817 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50509 \| 2021-03-04 12:31:43.817 DTC Client socket (1) \| Creating socket. \| 2021-03-04 12:31:43.818 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-04 12:31:43.818 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2021-03-04 12:31:43.818 Rithmic Trading \| Network connection to server complete. \| 2021-03-04 12:31:43.822 Rithmic Trading \| Starting socket receive thread. \| 2021-03-04 12:31:43.822 Rithmic Trading \| Sending encoding request to server: Binary VLS. Compression: none \| 2021-03-04 12:31:43.822 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2021-03-04 12:31:43.823 Rithmic Trading \| Sending logon request message. \| 2021-03-04 12:31:43.823 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2021-03-04 12:31:43.825 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2021-03-04 12:31:43.827 Rithmic Trading \| Message from server: Connecting to Rithmic Paper Trading server. \| 2021-03-04 12:31:43.827 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2021-03-04 12:31:44.557 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2021-03-04 12:31:44.931 Rithmic Trading \| Received logon response. \| 2021-03-04 12:31:44.931 Rithmic Trading \| Server Name: DTC Bridge. \| 2021-03-04 12:31:44.931 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2021-03-04 12:31:44.931 Rithmic Trading \| Logon error received from server \| 2021-03-04 12:31:44.931 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2021-03-04 12:31:44.931 Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-03-04 12:31:44.931 Rithmic Trading \| Waiting for socket receive thread to end \| 2021-03-04 12:31:44.986 DTC Client socket (1) \| CloseSocket call. \| 2021-03-04 12:31:44.986 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-04 12:31:44.986 Rithmic Trading \| Disconnected. \| 2021-03-04 12:31:44.986 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-03-04 12:31:44.986 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-04 12:31:44.986 Rithmic Trading \| Port for executable: 50533 \| 2021-03-04 12:31:46.996 Listening socket (0). Port 50533 \| Closed. \| 2021-03-04 12:31:46.997 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2021-03-04 12:31:46.997 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim \| 2021-03-04 12:31:47.000 File >> Disconnect selected. \| 2021-03-04 12:31:47.735 DTC Client socket (0) \| CloseSocket call. \| 2021-03-04 12:31:47.735 Rithmic Trading \| Disconnected. \| 2021-03-04 12:31:47.735 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-03-04 12:32:06.909 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2021-03-04 12:32:06.909 DTC Client socket (1) \| Closed. \| 2021-03-04 12:32:06.909

[2021-03-08 14:50:18] #4 [Go To First Post]
User967852 - Posts: 26
???

[2021-03-09 01:54:00] #5 [Go To First Post]
Sawtooth - Posts: 3985
Have a look here: Problems with the DOM and here: Latest version not showing levels on the DOM - (With Rithmic DF)

[2021-03-10 18:01:54] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem but we do not know what the solution would be: Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2021-03-04 12:31:44.557 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2021-03-04 12:31:44.931 This is some Rithmic issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-12 11:58:03] #7 [Go To First Post]
User103448 - Posts: 69
Hello @Sierra Chart Engineering, i know you do not offer directly support for issues with Rithmic, although i have a generel question. As im in the OneUP Evaluation, the rithmic datafeed is horrible choppy for DOM executions. As im using Denali Datafeed through AMP Brokerage, my question is, if could use this connection as datafeed while transmitting the orders to the OneUP Account. I already found some documentations using the DTC Server Method for a second instance of Sierra Chart. This works fine but when i choose "DTC- Sub Instance" As Service, the connection to OneUp is missing. Is there any Setup to accomplish this? I have already tried to reduce chart loads and changing the "remote buffer delay send time in ms" to different values between 40 and 200. But still not comparable with Denali Datafeed in matters of smooth connection. Best Regards

[2022-02-14 15:29:26] #8 [Go To First Post]
John - SC Support - Posts: 31189
You can have 2 separate Sierra Chart installations on the same computer receiving data from the Denali Exchange Data Feed at the same time. Therefore, in the instance that is connected to OneUp Trader, you just keep it connected to the appropriate Rithmic connection and as long as you have the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds set to Yes, then you will be getting the Denali data to that system. You can verify that you are getting the Denali data by looking for the [M] notation after the symbol in the Chart Header. Refer to the following for more information: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Also refer to the following regarding the Denali Exchange Data Feed and number of instances: Denali Exchange Data Feed: Connections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-14 16:00:04] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For your information this is only used by the Sierra Chart data feeds: I have already tried to reduce chart loads and changing the "remote buffer delay send time in ms" to different values between 40 and 200. It has no effect on a Rithmic data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-14 16:01:24

[2022-02-14 17:04:20] #10 [Go To First Post]
User103448 - Posts: 69
@john thank you for the reply. How does the instance know to take live data Feed from denali when inputting login credentials from oneup trader into data/trade service setting? Using a source and a destination instance works when using DTC Service as data/trade service instead of rithmic in the menue Date Time Of Last Edit: 2022-02-14 17:11:06

[2022-02-14 18:44:58] #11 [Go To First Post]
John - SC Support - Posts: 31189
Sierra Chart is setup to first look at whether you are setup to get Real-Time data from us, and if so then to get the data from us. If you are not setup for real-time data from us, then the system looks to your Trading Service (as setup in Data/Trade Service Settings). There is a control to not look to Sierra Chart for data at all, and that is the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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