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Date/Time: Thu, 28 Mar 2024 10:16:07 +0000



Not getting realtime data

View Count: 613

[2021-03-03 23:15:24]
User665108 - Posts: 11
I am AMP customer and first time trying to get setup with Sierra chart with order routing from AMP. I have paid 46$ and could connect to data feed and it shows green DF:7613. However when i try to access F.US.EPH21 or any other data it shows old data and does not move. I have done emergency data activation and then paid for realtime data. I am not saure emergency activation is causing the issue. I am totally confused now. WIll I be able to trade using Sierra charts keeping AMP futures as my broker? Please fix the issue asap.



Triggering next historical data download in queue. | 2021-03-03 14:06:37.247
HD Request # 146 | Downloading Intraday chart data for DECL-NYSE to the file DECL-NYSE.scid. Service: statscalc | 2021-03-03 14:06:37.247
HD Request # 146 | Download start date-time: 2021-03-03 14:06:21.000000. File last date-time: 2021-03-03 14:06:21.211000 | 2021-03-03 14:06:37.248
HD Request # 146 | Using server: ds12.sierracharts.com port 10149 | 2021-03-03 14:06:37.248
Socket (8) | Creating socket. | 2021-03-03 14:06:37.248
Socket (8) | New receive buffer size: 5242880 | 2021-03-03 14:06:37.248
Socket (8) | Connecting to IP: 204.15.197.14. | 2021-03-03 14:06:37.248
Socket (7) | Socket gracefully closed by remote side. | 2021-03-03 14:06:37.324
Socket (7) | Closed. | 2021-03-03 14:06:37.324
HD Request # 146 | Setting DTC encoding to Binary VLS | 2021-03-03 14:06:37.429
HD Request # 146 | Sending historical data logon request message. | 2021-03-03 14:06:37.429
HD Request # 146 | Requesting Intraday data. Start date-time: 2021-03-03 14:06:21. Record interval: 0. Symbol: DECL-NYSE | 2021-03-03 14:06:37.503
HD Request # 146 | Decompressing data. | 2021-03-03 14:06:37.579
HD Request # 146 | Receiving Intraday data for DECL-NYSE starting at 2021-03-03 14:06:21.000000 | 2021-03-03 14:06:37.580
Socket (8) | CloseSocket call. | 2021-03-03 14:06:37.580
Socket (8) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-03 14:06:37.580
Socket (8) | Shutdown started. Waiting for graceful close. | 2021-03-03 14:06:37.580
Historical data download thread signaled to stop. | 2021-03-03 14:06:37.580
HD Request # 146 | Timestamp of first Intraday data file record written: 2021-03-03 14:06:22.000000 | 2021-03-03 14:06:37.580
HD Request # 146 | Received 14 records from 2021-03-03 14:06:21.000000 to 2021-03-03 14:06:34.000000 (13.0 seconds) and wrote 13 records for DECL-NYSE | 2021-03-03 14:06:37.580
HD Request # 146 | Add time&sales data | Remembered last file record date-time: 2021-03-03 22:06:34.000000 | 2021-03-03 14:06:37.580
Added 9 Time and Sales records to Intraday data file for DECL-NYSE after download. | 2021-03-03 14:06:37.581
HD Request # 146 | Completion time: 0s | 2021-03-03 14:06:37.581
HD Request # 146 | Intraday data download complete for DECL-NYSE. Unique request ID: 97 | 2021-03-03 14:06:37.581
Removing historical data download ID 97. | 2021-03-03 14:06:37.581
Real-time Intraday chart data file updates started for DECL-NYSE | 2021-03-03 14:06:37.581
Intraday chart data file opened for DECL-NYSE | 2021-03-03 14:06:37.581
HD Request # 146 | Enabling Intraday chart updating for symbol. | 2021-03-03 14:06:37.581

Triggering next historical data download in queue. | 2021-03-03 14:06:37.581
HD Request # 147 | Downloading Intraday chart data for ADV-NYSE to the file ADV-NYSE.scid. Service: statscalc | 2021-03-03 14:06:37.581
HD Request # 147 | Download start date-time: 2021-03-03 14:06:21.000000. File last date-time: 2021-03-03 14:06:21.211000 | 2021-03-03 14:06:37.581
HD Request # 147 | Using server: ds4.sierracharts.com port 10150 | 2021-03-03 14:06:37.581
Socket (7) | Creating socket. | 2021-03-03 14:06:37.581
Socket (7) | New receive buffer size: 5242880 | 2021-03-03 14:06:37.581
Socket (7) | Connecting to IP: 192.81.56.146. | 2021-03-03 14:06:37.581
Socket (8) | Socket gracefully closed by remote side. | 2021-03-03 14:06:37.661
Socket (8) | Closed. | 2021-03-03 14:06:37.661
HD Request # 147 | Setting DTC encoding to Binary VLS | 2021-03-03 14:06:37.747
HD Request # 147 | Sending historical data logon request message. | 2021-03-03 14:06:37.747
HD Request # 147 | Requesting Intraday data. Start date-time: 2021-03-03 14:06:21. Record interval: 0. Symbol: ADV-NYSE | 2021-03-03 14:06:37.823
HD Request # 147 | Decompressing data. | 2021-03-03 14:06:37.907
HD Request # 147 | Receiving Intraday data for ADV-NYSE starting at 2021-03-03 14:06:21.000000 | 2021-03-03 14:06:37.907
Socket (7) | CloseSocket call. | 2021-03-03 14:06:37.907
Socket (7) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-03 14:06:37.907
Socket (7) | Shutdown started. Waiting for graceful close. | 2021-03-03 14:06:37.907
Historical data download thread signaled to stop. | 2021-03-03 14:06:37.907
HD Request # 147 | Timestamp of first Intraday data file record written: 2021-03-03 14:06:22.000000 | 2021-03-03 14:06:37.907
HD Request # 147 | Received 16 records from 2021-03-03 14:06:21.000000 to 2021-03-03 14:06:36.000000 (15.0 seconds) and wrote 15 records for ADV-NYSE | 2021-03-03 14:06:37.908
HD Request # 147 | Add time&sales data | Remembered last file record date-time: 2021-03-03 22:06:36.000000 | 2021-03-03 14:06:37.908
Added 2 Time and Sales records to Intraday data file for ADV-NYSE after download. | 2021-03-03 14:06:37.908
HD Request # 147 | Completion time: 0s | 2021-03-03 14:06:37.908
HD Request # 147 | Intraday data download complete for ADV-NYSE. Unique request ID: 98 | 2021-03-03 14:06:37.908
Removing historical data download ID 98. | 2021-03-03 14:06:37.908
Real-time Intraday chart data file updates started for ADV-NYSE | 2021-03-03 14:06:37.908
Intraday chart data file opened for ADV-NYSE | 2021-03-03 14:06:37.908
HD Request # 147 | Enabling Intraday chart updating for symbol. | 2021-03-03 14:06:37.908

Triggering next historical data download in queue. | 2021-03-03 14:06:37.908
No download requests in the queue to start downloads for. | 2021-03-03 14:06:37.908
Socket (7) | Socket gracefully closed by remote side. | 2021-03-03 14:06:37.986
Socket (7) | Closed. | 2021-03-03 14:06:37.986
Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 33572 | 2021-03-03 14:06:39.448
Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid. Thread ID: 33572 | 2021-03-03 14:06:39.449
Opened cached Intraday file: C:\SierraChart\Data\DECL-NYSE.scid. Thread ID: 33572 | 2021-03-03 14:06:39.449
Opened cached Intraday file: C:\SierraChart\Data\ADV-NYSE.scid. Thread ID: 33572 | 2021-03-03 14:06:39.449
CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-03-03 14:07:09.412
CQG WebSocket socket (2) | Closed. | 2021-03-03 14:07:09.412
DTC Client socket (5) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-03-03 14:07:09.412
DTC Client socket (5) | Closed. | 2021-03-03 14:07:09.412
CQG WebSocket socket (2) | Deleting network socket now after delay. | 2021-03-03 14:07:39.416
DTC Client socket (5) | Deleting network socket now after delay. | 2021-03-03 14:07:39.416
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-03-03 14:08:39.427
CQG WebSocket socket (1) | Closed. | 2021-03-03 14:08:39.427
DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-03-03 14:08:39.427
DTC Client socket (3) | Closed. | 2021-03-03 14:08:39.427
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-03-03 14:09:09.430
DTC Client socket (3) | Deleting network socket now after delay. | 2021-03-03 14:09:09.430
[2021-03-04 14:04:54]
Sierra Chart Engineering - Posts: 104368
We have changed your service package to include the Denali Exchange Data Feed. The next step is you need to activate the exchange you require here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

Once you do that you will begin to receive real-time data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-03-05 05:29:42]
User665108 - Posts: 11
I have already paid 46$ for CME data exchange but it says Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange.
Insufficient balance to activate service. A balance of at least 31.2 USD is required to pay for all required services. Current balance for account is 10.00 USD. Make Payment For 21.2 USD:
Can you please credit the amount I paid yesterday for CMEdata exchage because it did not provide me realtime data. Thank you.
[2021-03-05 05:39:34]
Sierra Chart Engineering - Posts: 104368
At this time you have the Full CME Group with Market Depth exchange active.

You should be getting the real-time data now. If not we need the following information:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-05 05:39:47
[2021-04-15 20:13:13]
User665108 - Posts: 11
I am again not getting realtime data and I just paid $42 (18 from balance and 24 new) for denali exchange package 11. However it is asking me to pay 31.2 for activate to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional. Is my monthly total $42 for denali and $31.2 for CME?. Please provide me Denali realtime data as soon as possible since I paid $42. Your billing is so confusing and I would like to know what my monthly charges are and would like to get realtime data asap. THanks.
[2021-04-15 20:29:10]
User665108 - Posts: 11
I do not need package 11. All i need is Package 5 and CME data that I had before. But it automatically defaulted me to package 11 and I paid 46$. I am totally confused now. Can you please put me on package 5 wth Full CME group (CME, CBOT, COMEX, NYMEX) non professional? I think this is what I had before and would like to continue the saem. I still do not understand why it is asking me to pay 46$ plus 31.2$. Please help me out. THanks.
[2021-04-15 20:31:14]
John - SC Support - Posts: 30399
You need to be on Package 11 to get the Denali Exchange Data Feed.

Your monthly fees would be the following:
- Package 11 (Advanced + Denali Exchange Data Feed Fee) - $46.00 per month
- Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessionals - $31.20 per month

The timing of when these are due are different. The exchange fees are paid on the first of each month. The Package fees are paid on a 31 day cycle, so the specific date changes from month to month, but it will be around the date from when first starting using the software without interruption (in your case, this is currently the 23rd of next month).

Therefore, in order to get the Denali Exchange Data Feed, you will need to go through the Setup Instructions as outlined in the following link. Note that if this is your first time using the data feed, then the exchange fees are free for the first calendar month in which it is activated.
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-15 20:35:54]
Sierra Chart Engineering - Posts: 104368
At this point you just need to activate the exchange that you require here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

Also refer to:
How to: Reducing Cost of Real-time CME Market Depth Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-04-15 20:36:00
[2021-04-16 00:01:48]
User665108 - Posts: 11
assuming I am starting both Denali and CME on the same date, I need to pay 46+31.20 which $77.20 per month. If I do not want Denali Exchange data feed and just use regular data feed how much would it cost? what are my options without denali data feed to get real time data? Thanks.
[2021-04-16 02:45:18]
Sierra Chart Engineering - Posts: 104368
You really need to use the Denali data. For Sierra Chart there is no other option. We are phasing out CME data from CQG. It is only 10 USD a-month more. You have to always pay the exchange fee regardless.

So the answer to this is yes if you require market depth for all the CME group which would seem unlikely:
I need to pay 46+31.20 which $77.20 per month

This is why we linked to this:
How to: Reducing Cost of Real-time CME Market Depth Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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