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Cannot connect to "Trading Evaluator - Delayed" service

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[2020-10-20 09:42:37] #1 [Go To First Post]
User785900 - Posts: 5
I am using Sierra Chart (Package 3) with login credentials provided by AMP Futures. I normally use the "CQG WebAPI" service, which works fine. I wanted to try out Sierra Chart's Delayed Exchange Data Feed, so I followed the documentation here: Delayed Exchange Data Feed The documentation says that the delayed data is accessible through the "SC Data - All Services", "Trading Evaluator - Delayed", or "SC Futures Order Routing/Data" service. In my Sierra Chart, the "SC Data - All Services" option appears as "SC Data - All Services (Not enabled on package)", which I assume means that I cannot use it for one reason or another. So I selected the "Trading Evaluator - Delayed" service instead. But when I try to connect, there is an error. A "Service Connection Error" window pops up and says "Connection error: Trade account not assigned" (see full log messages below). Is this because the Delayed Exchange Data Feed is not available in AMP's Sierra Chart? Do I need to subscribe directly to Sierra Chart Package 3 to be able to access the Delayed Exchange Data Feed? Software version: 2182 64-bit \| 2020-10-20 09:27:59.841 Primary Thread ID: 8772 \| 2020-10-20 09:27:59.841 Usage end date: 2020-11-08 \| 2020-10-20 09:27:59.841 Enabled for: Sierra Chart Historical Data Service. \| 2020-10-20 09:27:59.841 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-10-20 09:27:59.841 Allow Support for Sierra Chart Data Feeds is disabled. \| 2020-10-20 09:27:59.841 Current selected Data/Trading service: Trading Evaluator - Delayed \| 2020-10-20 09:27:59.841 Custom symbol settings values: enabled \| 2020-10-20 09:27:59.841 Chart Update Interval: 500 \| 2020-10-20 09:27:59.841 Intraday Data Storage Time Unit: 1 \| 2020-10-20 09:27:59.841 Time Zone: +00:00:00 (UTC+00) \| 2020-10-20 09:27:59.841 2020-10-20 17:27:59 Local computer time \| 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in UTC \| 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in SC Time Zone \| 2020-10-20 09:27:59.841 2020-10-20 09:27:36 Server time in UTC \| 2020-10-20 09:27:59.841 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2020-10-20 09:27:59.841 Program path: C:\SierraChart\ \| 2020-10-20 09:27:59.841 Data Files path: C:\SierraChart\Data\ \| 2020-10-20 09:27:59.841 OS Version Number: 10.0 \| 2020-10-20 09:27:59.841 Locale Setting: C \| 2020-10-20 09:27:59.841 DLLs: UserContributedStudies_64.dll \| 2020-10-20 09:27:59.841 Allowed protected custom studies: \| 2020-10-20 09:27:59.841 Trading Evaluator - Delayed \| Connecting to the server delayedevaluator.sierracharts.com. Port 11251 \| 2020-10-20 09:28:09.230 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2020-10-20 09:28:09.230 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2020-10-20 09:28:09.231 DTC Client socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-10-20 09:28:09.231 Trading Evaluator - Delayed \| Network connection to server complete. \| 2020-10-20 09:28:09.502 Trading Evaluator - Delayed \| Starting socket receive thread. \| 2020-10-20 09:28:09.502 Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS \| 2020-10-20 09:28:09.503 Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS \| 2020-10-20 09:28:10.305 Trading Evaluator - Delayed \| Sending logon request message. \| 2020-10-20 09:28:10.305 Trading Evaluator - Delayed \| Received logon response. \| 2020-10-20 09:28:10.573 Trading Evaluator - Delayed \| Server Name: SC DTC Server. \| 2020-10-20 09:28:10.573 Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 \| 2020-10-20 09:28:10.573 Trading Evaluator - Delayed \| Connection error: Trade account not assigned. \| 2020-10-20 09:28:10.573 * Trading Evaluator - Delayed \| Waiting for socket receive thread to end \| 2020-10-20 09:28:10.620 DTC Client socket (1) \| CloseSocket call. \| 2020-10-20 09:28:10.620 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-10-20 09:28:10.620 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-10-20 09:28:10.621 Trading Evaluator - Delayed \| Disconnected. \| 2020-10-20 09:28:10.621 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-10-20 09:28:10.884 DTC Client socket (1) \| Closed. \| 2020-10-20 09:28:10.884

[2020-10-20 13:40:59] #2 [Go To First Post]
John - SC Support - Posts: 31059
You do not have a Simulated Futures Trading Account. Therefore, you need to follow through the Setup Instructions for the Simulated Futures Trading Service here: Simulated Futures Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-20 15:41:50] #3 [Go To First Post]
User785900 - Posts: 5
Okay, I followed all the steps until step 12. On step 12, I get the same error: "Connection error: Trade account not assigned." (full log messages below). Software version: 2182 64-bit \| 2020-10-20 15:37:19.122 Primary Thread ID: 3324 \| 2020-10-20 15:37:19.122 Usage end date: 2020-11-08 \| 2020-10-20 15:37:19.122 Enabled for: Sierra Chart Historical Data Service. \| 2020-10-20 15:37:19.122 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-10-20 15:37:19.122 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-10-20 15:37:19.122 Current selected Data/Trading service: Trading Evaluator - Delayed \| 2020-10-20 15:37:19.122 Custom symbol settings values: enabled \| 2020-10-20 15:37:19.122 Chart Update Interval: 500 \| 2020-10-20 15:37:19.122 Intraday Data Storage Time Unit: 1 \| 2020-10-20 15:37:19.122 Time Zone: +00:00:00 (UTC+00) \| 2020-10-20 15:37:19.122 2020-10-20 23:37:19 Local computer time \| 2020-10-20 15:37:19.122 2020-10-20 15:37:19 Local computer time in UTC \| 2020-10-20 15:37:19.122 2020-10-20 15:37:19 Local computer time in SC Time Zone \| 2020-10-20 15:37:19.122 2020-10-20 15:34:50 Server time in UTC \| 2020-10-20 15:37:19.122 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-10-20 15:37:19.122 Program path: C:\SierraChart\ \| 2020-10-20 15:37:19.122 Data Files path: C:\SierraChart\Data\ \| 2020-10-20 15:37:19.122 OS Version Number: 10.0 \| 2020-10-20 15:37:19.123 Locale Setting: C \| 2020-10-20 15:37:19.123 DLLs: UserContributedStudies_64.dll \| 2020-10-20 15:37:19.123 Allowed protected custom studies: \| 2020-10-20 15:37:19.123 Trading Evaluator - Delayed \| Connecting to the server delayedevaluator.sierracharts.com. Port 11251 \| 2020-10-20 15:37:27.240 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2020-10-20 15:37:27.240 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2020-10-20 15:37:27.241 DTC Client socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-10-20 15:37:27.241 Trading Evaluator - Delayed \| Network connection to server complete. \| 2020-10-20 15:37:27.502 Trading Evaluator - Delayed \| Starting socket receive thread. \| 2020-10-20 15:37:27.502 Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS \| 2020-10-20 15:37:27.503 Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS \| 2020-10-20 15:37:28.272 Trading Evaluator - Delayed \| Sending logon request message. \| 2020-10-20 15:37:28.272 Trading Evaluator - Delayed \| Received logon response. \| 2020-10-20 15:37:28.534 Trading Evaluator - Delayed \| Server Name: SC DTC Server. \| 2020-10-20 15:37:28.534 Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 \| 2020-10-20 15:37:28.534 Trading Evaluator - Delayed \| Connection error: Trade account not assigned. \| 2020-10-20 15:37:28.534 * Trading Evaluator - Delayed \| Waiting for socket receive thread to end \| 2020-10-20 15:37:28.584 DTC Client socket (1) \| CloseSocket call. \| 2020-10-20 15:37:28.584 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-10-20 15:37:28.584 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-10-20 15:37:28.585 Trading Evaluator - Delayed \| Disconnected. \| 2020-10-20 15:37:28.585 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-10-20 15:37:28.839 DTC Client socket (1) \| Closed. \| 2020-10-20 15:37:28.839

[2020-10-20 16:30:01] #4 [Go To First Post]
John - SC Support - Posts: 31059
Everything looks correct on our end. We want you to do a Forced Login, which updates your local version with the information from our servers. Refer to the information here for how to do this: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-20 16:52:45] #5 [Go To First Post]
User785900 - Posts: 5
I did a Forced Login by following the instructions in the link, but I still get the same error message in a pop up window "Connection error: Trade account not assigned". I closed Sierra Chart to try another Forced Login, but I get the same result again. Can you confirm that this problem is not caused by using login credentials provided by AMP Futures? Extra information: I went to "Home >> (Table of Contents) Account Control Panel / Purchase Services >> Account Control Panel >> Trade Account Data and Order Entry" and found that the "Connection Status" section says: "Connected: False \| Last Logon Failed - Username or Password is incorrect". The "Action Log" section shows: id Date Time Message 5 Wed Oct 21 2020 00:54:57 GMT+0800 (Taipei Standard Time) Connection closed. 4 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting available exchanges. 9456 3 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting Current Positions. 9967 2 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting open orders. 1237 1 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Logon response received. 0 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting security definitions for symbol: undefined \| Date Time Of Last Edit: 2020-10-20 16:57:37

[2020-10-20 19:01:03] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is an issue on the server related to this. We are implementing a temporary solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-20 19:03:30] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-20 19:16:29] #8 [Go To First Post]
User785900 - Posts: 5
All good now. Thank you!

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