Support Board

Date/Time: Mon, 06 May 2024 01:40:20 +0000

Post From: Cannot connect to "Trading Evaluator - Delayed" service

[2020-10-20 16:52:45] Link To Thread - Link To Post [Go To First Post]
User785900 - Posts: 5
I did a Forced Login by following the instructions in the link, but I still get the same error message in a pop up window "Connection error: Trade account not assigned". I closed Sierra Chart to try another Forced Login, but I get the same result again. Can you confirm that this problem is not caused by using login credentials provided by AMP Futures? Extra information: I went to "Home >> (Table of Contents) Account Control Panel / Purchase Services >> Account Control Panel >> Trade Account Data and Order Entry" and found that the "Connection Status" section says: "Connected: False \| Last Logon Failed - Username or Password is incorrect". The "Action Log" section shows: id Date Time Message 5 Wed Oct 21 2020 00:54:57 GMT+0800 (Taipei Standard Time) Connection closed. 4 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting available exchanges. 9456 3 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting Current Positions. 9967 2 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting open orders. 1237 1 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Logon response received. 0 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting security definitions for symbol: undefined \| Date Time Of Last Edit: 2020-10-20 16:57:37