Home >> Support Board

Support Board

Date/Time: Mon, 06 May 2024 07:53:27 +0000

How to Post a Message for Support

Post From: Cannot connect to "Trading Evaluator - Delayed" service

[2020-10-20 15:41:50] Link To Thread - Link To Post [Go To First Post]
User785900 - Posts: 5
Okay, I followed all the steps until step 12. On step 12, I get the same error: "Connection error: Trade account not assigned." (full log messages below). Software version: 2182 64-bit \| 2020-10-20 15:37:19.122 Primary Thread ID: 3324 \| 2020-10-20 15:37:19.122 Usage end date: 2020-11-08 \| 2020-10-20 15:37:19.122 Enabled for: Sierra Chart Historical Data Service. \| 2020-10-20 15:37:19.122 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-10-20 15:37:19.122 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-10-20 15:37:19.122 Current selected Data/Trading service: Trading Evaluator - Delayed \| 2020-10-20 15:37:19.122 Custom symbol settings values: enabled \| 2020-10-20 15:37:19.122 Chart Update Interval: 500 \| 2020-10-20 15:37:19.122 Intraday Data Storage Time Unit: 1 \| 2020-10-20 15:37:19.122 Time Zone: +00:00:00 (UTC+00) \| 2020-10-20 15:37:19.122 2020-10-20 23:37:19 Local computer time \| 2020-10-20 15:37:19.122 2020-10-20 15:37:19 Local computer time in UTC \| 2020-10-20 15:37:19.122 2020-10-20 15:37:19 Local computer time in SC Time Zone \| 2020-10-20 15:37:19.122 2020-10-20 15:34:50 Server time in UTC \| 2020-10-20 15:37:19.122 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-10-20 15:37:19.122 Program path: C:\SierraChart\ \| 2020-10-20 15:37:19.122 Data Files path: C:\SierraChart\Data\ \| 2020-10-20 15:37:19.122 OS Version Number: 10.0 \| 2020-10-20 15:37:19.123 Locale Setting: C \| 2020-10-20 15:37:19.123 DLLs: UserContributedStudies_64.dll \| 2020-10-20 15:37:19.123 Allowed protected custom studies: \| 2020-10-20 15:37:19.123 Trading Evaluator - Delayed \| Connecting to the server delayedevaluator.sierracharts.com. Port 11251 \| 2020-10-20 15:37:27.240 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2020-10-20 15:37:27.240 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2020-10-20 15:37:27.241 DTC Client socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-10-20 15:37:27.241 Trading Evaluator - Delayed \| Network connection to server complete. \| 2020-10-20 15:37:27.502 Trading Evaluator - Delayed \| Starting socket receive thread. \| 2020-10-20 15:37:27.502 Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS \| 2020-10-20 15:37:27.503 Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS \| 2020-10-20 15:37:28.272 Trading Evaluator - Delayed \| Sending logon request message. \| 2020-10-20 15:37:28.272 Trading Evaluator - Delayed \| Received logon response. \| 2020-10-20 15:37:28.534 Trading Evaluator - Delayed \| Server Name: SC DTC Server. \| 2020-10-20 15:37:28.534 Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 \| 2020-10-20 15:37:28.534 Trading Evaluator - Delayed \| Connection error: Trade account not assigned. \| 2020-10-20 15:37:28.534 * Trading Evaluator - Delayed \| Waiting for socket receive thread to end \| 2020-10-20 15:37:28.584 DTC Client socket (1) \| CloseSocket call. \| 2020-10-20 15:37:28.584 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-10-20 15:37:28.584 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-10-20 15:37:28.585 Trading Evaluator - Delayed \| Disconnected. \| 2020-10-20 15:37:28.585 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-10-20 15:37:28.839 DTC Client socket (1) \| Closed. \| 2020-10-20 15:37:28.839