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Post From: Cannot connect to "Trading Evaluator - Delayed" service

[2020-10-20 09:42:37] Link To Thread - Link To Post [Go To First Post]
User785900 - Posts: 5
I am using Sierra Chart (Package 3) with login credentials provided by AMP Futures. I normally use the "CQG WebAPI" service, which works fine. I wanted to try out Sierra Chart's Delayed Exchange Data Feed, so I followed the documentation here: Delayed Exchange Data Feed The documentation says that the delayed data is accessible through the "SC Data - All Services", "Trading Evaluator - Delayed", or "SC Futures Order Routing/Data" service. In my Sierra Chart, the "SC Data - All Services" option appears as "SC Data - All Services (Not enabled on package)", which I assume means that I cannot use it for one reason or another. So I selected the "Trading Evaluator - Delayed" service instead. But when I try to connect, there is an error. A "Service Connection Error" window pops up and says "Connection error: Trade account not assigned" (see full log messages below). Is this because the Delayed Exchange Data Feed is not available in AMP's Sierra Chart? Do I need to subscribe directly to Sierra Chart Package 3 to be able to access the Delayed Exchange Data Feed? Software version: 2182 64-bit \| 2020-10-20 09:27:59.841 Primary Thread ID: 8772 \| 2020-10-20 09:27:59.841 Usage end date: 2020-11-08 \| 2020-10-20 09:27:59.841 Enabled for: Sierra Chart Historical Data Service. \| 2020-10-20 09:27:59.841 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-10-20 09:27:59.841 Allow Support for Sierra Chart Data Feeds is disabled. \| 2020-10-20 09:27:59.841 Current selected Data/Trading service: Trading Evaluator - Delayed \| 2020-10-20 09:27:59.841 Custom symbol settings values: enabled \| 2020-10-20 09:27:59.841 Chart Update Interval: 500 \| 2020-10-20 09:27:59.841 Intraday Data Storage Time Unit: 1 \| 2020-10-20 09:27:59.841 Time Zone: +00:00:00 (UTC+00) \| 2020-10-20 09:27:59.841 2020-10-20 17:27:59 Local computer time \| 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in UTC \| 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in SC Time Zone \| 2020-10-20 09:27:59.841 2020-10-20 09:27:36 Server time in UTC \| 2020-10-20 09:27:59.841 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2020-10-20 09:27:59.841 Program path: C:\SierraChart\ \| 2020-10-20 09:27:59.841 Data Files path: C:\SierraChart\Data\ \| 2020-10-20 09:27:59.841 OS Version Number: 10.0 \| 2020-10-20 09:27:59.841 Locale Setting: C \| 2020-10-20 09:27:59.841 DLLs: UserContributedStudies_64.dll \| 2020-10-20 09:27:59.841 Allowed protected custom studies: \| 2020-10-20 09:27:59.841 Trading Evaluator - Delayed \| Connecting to the server delayedevaluator.sierracharts.com. Port 11251 \| 2020-10-20 09:28:09.230 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2020-10-20 09:28:09.230 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2020-10-20 09:28:09.231 DTC Client socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-10-20 09:28:09.231 Trading Evaluator - Delayed \| Network connection to server complete. \| 2020-10-20 09:28:09.502 Trading Evaluator - Delayed \| Starting socket receive thread. \| 2020-10-20 09:28:09.502 Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS \| 2020-10-20 09:28:09.503 Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS \| 2020-10-20 09:28:10.305 Trading Evaluator - Delayed \| Sending logon request message. \| 2020-10-20 09:28:10.305 Trading Evaluator - Delayed \| Received logon response. \| 2020-10-20 09:28:10.573 Trading Evaluator - Delayed \| Server Name: SC DTC Server. \| 2020-10-20 09:28:10.573 Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 \| 2020-10-20 09:28:10.573 Trading Evaluator - Delayed \| Connection error: Trade account not assigned. \| 2020-10-20 09:28:10.573 * Trading Evaluator - Delayed \| Waiting for socket receive thread to end \| 2020-10-20 09:28:10.620 DTC Client socket (1) \| CloseSocket call. \| 2020-10-20 09:28:10.620 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-10-20 09:28:10.620 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-10-20 09:28:10.621 Trading Evaluator - Delayed \| Disconnected. \| 2020-10-20 09:28:10.621 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-10-20 09:28:10.884 DTC Client socket (1) \| Closed. \| 2020-10-20 09:28:10.884