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CME / Denali feed down / lagging at open; Eurex OK

View Count: 1419

[2020-09-01 13:31:07]
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User100912 - Posts: 77
CME / Denali feed down / lagging at open; Eurex OK
[2020-09-01 18:42:16]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
This must have been due to a connectivity issue or limited bandwidth somewhere.

There was no problem with the data feed.

To help understand the source of the problem, refer to this section:
Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server (4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server)

We want you to reduce the bandwidth being used:
Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-01 18:43:12
[2020-09-02 02:56:31]
[Go To First Post]
User100912 - Posts: 77
Depth levels reduced to 10 from 20 (subscribed to 15 products between CME and Eurex on a 100mbit fibre line).
Detailed Heartbeat Logging enabled.

Thank you.
[2020-09-02 03:07:07]
[Go To First Post]
User100912 - Posts: 77
I'm aware of support policy not to review video files, I leave this here for my own reference and with the observation that COMEX products e.g. GC continued to update during the lag issue, I do not know if that is relevant. Other CME group products were frozen, all Eurex products continued to update.

Understand that you can't troubleshoot specific buffering/packet loss issues over the public Internet. Will update thread if the issue re-occurs with the Detailed Heartbeat Logging enabled.
Date Time Of Last Edit: 2020-09-02 03:08:07
Private File
[2020-09-02 06:42:33]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We really need to see the detailed heartbeat logging before and after the time of the problem. A few minutes before and a few minutes after.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-02 06:42:51
[2020-09-03 13:37:51]
[Go To First Post]
User100912 - Posts: 77
It happened at the open again today.
So far as I can determine the freezes and lags were at 08.30 and 08.35 CST.

SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=2972, ActualMessageDelay=0.6 seconds | 2020-09-03 08:27:40.913
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:27:46.346
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=293, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:27:46.788
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=352, ActualMessageDelay=0.1 seconds | 2020-09-03 08:27:48.585
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=8737, ActualMessageDelay=0.6 seconds | 2020-09-03 08:28:00.884
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:28:06.354
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=174, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:28:06.774
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=96, ActualMessageDelay=0.0 seconds | 2020-09-03 08:28:08.535
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=68936, ActualMessageDelay=0.8 seconds | 2020-09-03 08:28:21.068
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:28:26.346
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=256, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:28:26.789
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=128, ActualMessageDelay=0.0 seconds | 2020-09-03 08:28:28.523
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=595, ActualMessageDelay=0.6 seconds | 2020-09-03 08:28:40.912
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:28:46.353
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=1515, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:28:46.774
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.1 seconds | 2020-09-03 08:28:48.570
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1624, ActualMessageDelay=0.7 seconds | 2020-09-03 08:29:00.930
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:29:06.361
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=32, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:29:06.781
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=864, ActualMessageDelay=0.1 seconds | 2020-09-03 08:29:08.596
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=7910, ActualMessageDelay=0.6 seconds | 2020-09-03 08:29:20.895
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:29:26.358
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=903, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:29:26.818
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=64, ActualMessageDelay=0.1 seconds | 2020-09-03 08:29:28.536
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=10739, ActualMessageDelay=0.6 seconds | 2020-09-03 08:29:40.907
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=20, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:29:46.365
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=406, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:29:46.781
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=64, ActualMessageDelay=0.1 seconds | 2020-09-03 08:29:48.546
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=5439, ActualMessageDelay=0.7 seconds | 2020-09-03 08:30:00.935
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.6 seconds | 2020-09-03 08:30:06.377
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=749, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:30:06.814
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=704, ActualMessageDelay=0.1 seconds | 2020-09-03 08:30:08.574
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=19, TransmissionDelayInMilliseconds=285, ServerSendBufferSizeInBytes=1923354, ActualMessageDelay=5.5 seconds | 2020-09-03 08:30:25.804
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:30:26.360
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=4136, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:30:26.765
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=864, ActualMessageDelay=0.1 seconds | 2020-09-03 08:30:28.546
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=11915, ActualMessageDelay=0.6 seconds | 2020-09-03 08:30:40.929
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:30:46.361
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1419, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:30:46.794
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=160, ActualMessageDelay=0.1 seconds | 2020-09-03 08:30:48.551
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=37293, ActualMessageDelay=0.7 seconds | 2020-09-03 08:31:00.966
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:31:06.366
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=1753, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:31:06.797
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=256, ActualMessageDelay=0.1 seconds | 2020-09-03 08:31:08.561
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=16189, ActualMessageDelay=0.6 seconds | 2020-09-03 08:31:20.909
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:31:26.378
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=2167, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:31:26.788
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1088, ActualMessageDelay=0.1 seconds | 2020-09-03 08:31:28.552
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=12523, ActualMessageDelay=0.6 seconds | 2020-09-03 08:31:40.922
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:31:46.363
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=9297, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:31:46.795
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=544, ActualMessageDelay=0.0 seconds | 2020-09-03 08:31:48.522
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=25863, ActualMessageDelay=0.7 seconds | 2020-09-03 08:32:00.942
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:32:06.372
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=633, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:32:06.785
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=384, ActualMessageDelay=0.0 seconds | 2020-09-03 08:32:08.535
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=5352, ActualMessageDelay=0.6 seconds | 2020-09-03 08:32:20.925
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:32:26.367
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=250, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:32:26.795
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1568, ActualMessageDelay=0.0 seconds | 2020-09-03 08:32:28.541
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=6190, ActualMessageDelay=0.6 seconds | 2020-09-03 08:32:40.917
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:32:46.366
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=1539, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:32:46.786
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=672, ActualMessageDelay=0.1 seconds | 2020-09-03 08:32:48.606
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=6872, ActualMessageDelay=0.6 seconds | 2020-09-03 08:33:00.923
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=797, ActualMessageDelay=0.6 seconds | 2020-09-03 08:33:06.430
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=3322, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:33:06.784
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=608, ActualMessageDelay=0.1 seconds | 2020-09-03 08:33:08.576
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=41082, ActualMessageDelay=0.7 seconds | 2020-09-03 08:33:20.981
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=14, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:33:26.380
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=2112, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:33:26.792
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=640, ActualMessageDelay=0.0 seconds | 2020-09-03 08:33:28.575
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=12988, ActualMessageDelay=0.7 seconds | 2020-09-03 08:33:40.958
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:33:46.378
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1109, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:33:46.750
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=704, ActualMessageDelay=0.1 seconds | 2020-09-03 08:33:48.617
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=20877, ActualMessageDelay=0.7 seconds | 2020-09-03 08:34:00.972
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:34:06.375
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=479, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:34:06.815
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=704, ActualMessageDelay=0.1 seconds | 2020-09-03 08:34:08.649
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=27690, ActualMessageDelay=0.6 seconds | 2020-09-03 08:34:20.960
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:34:26.376
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=813, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:34:26.748
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=608, ActualMessageDelay=0.1 seconds | 2020-09-03 08:34:28.658
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=12975, ActualMessageDelay=0.6 seconds | 2020-09-03 08:34:40.921
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:34:46.386
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=1970, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:34:46.799
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=1504, ActualMessageDelay=0.1 seconds | 2020-09-03 08:34:48.688
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=24579, ActualMessageDelay=0.6 seconds | 2020-09-03 08:35:00.944
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.6 seconds | 2020-09-03 08:35:06.399
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=2103, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:35:06.790
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=608, ActualMessageDelay=0.1 seconds | 2020-09-03 08:35:08.656
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=22809, ActualMessageDelay=0.7 seconds | 2020-09-03 08:35:20.985
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:35:26.389
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1005, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:35:26.800
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=160, ActualMessageDelay=0.0 seconds | 2020-09-03 08:35:28.640
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=15626, ActualMessageDelay=0.6 seconds | 2020-09-03 08:35:40.946
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:35:46.394
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=412, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:35:46.772
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=832, ActualMessageDelay=0.1 seconds | 2020-09-03 08:35:48.679
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=11568, ActualMessageDelay=0.7 seconds | 2020-09-03 08:36:00.972
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:36:06.385
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=6359, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:36:06.780
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1248, ActualMessageDelay=0.1 seconds | 2020-09-03 08:36:08.655
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=12046, ActualMessageDelay=0.6 seconds | 2020-09-03 08:36:20.935
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 08:36:26.393
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=1107, ActualMessageDelay=-0.1 seconds | 2020-09-03 08:36:26.798
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=832, ActualMessageDelay=0.1 seconds | 2020-09-03 08:36:28.688
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=18595, ActualMessageDelay=0.6 seconds | 2020-09-03 08:36:40.952

Is it possible to switch to the Barchart feed for CME?
The Barchart feed for Eurex was fine again.
Date Time Of Last Edit: 2020-09-03 13:43:24
[2020-09-03 14:12:27]
[Go To First Post]
User100912 - Posts: 77
I am now experiencing severe freezes and delays > 60 seconds.
Bandwidth was reduced per your instructions.

From 09.03:

SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=14113, ActualMessageDelay=0.7 seconds | 2020-09-03 09:04:01.122
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1469, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:04:06.760
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:04:06.771
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=992, ActualMessageDelay=0.1 seconds | 2020-09-03 09:04:08.679
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=7548, ActualMessageDelay=0.7 seconds | 2020-09-03 09:04:21.113
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=506, ActualMessageDelay=-0.2 seconds | 2020-09-03 09:04:26.745
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:04:26.760
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=1184, ActualMessageDelay=0.1 seconds | 2020-09-03 09:04:28.723
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=19753, ActualMessageDelay=0.6 seconds | 2020-09-03 09:04:41.066
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:04:46.772
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=290, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:04:46.778
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1216, ActualMessageDelay=0.0 seconds | 2020-09-03 09:04:48.647
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=2576, ActualMessageDelay=0.6 seconds | 2020-09-03 09:05:01.068
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:05:06.763
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=655, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:05:06.782
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=1120, ActualMessageDelay=0.1 seconds | 2020-09-03 09:05:08.698
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=7831, ActualMessageDelay=0.7 seconds | 2020-09-03 09:05:21.121
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:05:26.759
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=96, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:05:26.770
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=256, ActualMessageDelay=0.1 seconds | 2020-09-03 09:05:28.676
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=6433, ActualMessageDelay=0.6 seconds | 2020-09-03 09:05:41.098
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:05:46.776
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=6473, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:05:46.792
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=832, ActualMessageDelay=0.0 seconds | 2020-09-03 09:05:48.655
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=3215, ActualMessageDelay=0.6 seconds | 2020-09-03 09:06:01.074
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=58, ActualMessageDelay=-0.2 seconds | 2020-09-03 09:06:06.740
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:06:06.814
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=160, ActualMessageDelay=0.1 seconds | 2020-09-03 09:06:08.704
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=11, TransmissionDelayInMilliseconds=165, ServerSendBufferSizeInBytes=151216, ActualMessageDelay=2.4 seconds | 2020-09-03 09:06:22.907
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=8660, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:06:26.758
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:06:26.829
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=512, ActualMessageDelay=0.0 seconds | 2020-09-03 09:06:28.675
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=18612, ActualMessageDelay=0.7 seconds | 2020-09-03 09:06:41.124
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=7062, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:06:46.764
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:06:46.841
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=512, ActualMessageDelay=0.1 seconds | 2020-09-03 09:06:48.706
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=19, TransmissionDelayInMilliseconds=285, ServerSendBufferSizeInBytes=462022, ActualMessageDelay=4.5 seconds | 2020-09-03 09:07:04.951
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:07:06.840
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=1769, ActualMessageDelay=0.1 seconds | 2020-09-03 09:07:07.012
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=4, TransmissionDelayInMilliseconds=60, ServerSendBufferSizeInBytes=864, ActualMessageDelay=0.1 seconds | 2020-09-03 09:07:08.731
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:07:26.863
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=9, TransmissionDelayInMilliseconds=135, ServerSendBufferSizeInBytes=5120, ActualMessageDelay=0.1 seconds | 2020-09-03 09:07:28.778
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=20, TransmissionDelayInMilliseconds=300, ServerSendBufferSizeInBytes=89944, ActualMessageDelay=7.2 seconds | 2020-09-03 09:07:34.147
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=5, TransmissionDelayInMilliseconds=75, ServerSendBufferSizeInBytes=8546, ActualMessageDelay=0.1 seconds | 2020-09-03 09:07:46.979
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=3, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.7 seconds | 2020-09-03 09:07:47.054
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=11, TransmissionDelayInMilliseconds=165, ServerSendBufferSizeInBytes=9024, ActualMessageDelay=0.5 seconds | 2020-09-03 09:07:49.130
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=3260, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:08:06.796
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=3, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:08:06.903
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=24, NumberOfOutstandingSendBuffers=37, TransmissionDelayInMilliseconds=555, ServerSendBufferSizeInBytes=1227030, ActualMessageDelay=48.1 seconds | 2020-09-03 09:08:08.591
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=4, TransmissionDelayInMilliseconds=60, ServerSendBufferSizeInBytes=928, ActualMessageDelay=0.1 seconds | 2020-09-03 09:08:08.716
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=61, TransmissionDelayInMilliseconds=915, ServerSendBufferSizeInBytes=2704532, ActualMessageDelay=31.3 seconds | 2020-09-03 09:08:11.743
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=3, NumberOfOutstandingSendBuffers=74, TransmissionDelayInMilliseconds=1000, ServerSendBufferSizeInBytes=4086892, ActualMessageDelay=13.8 seconds | 2020-09-03 09:08:14.330
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=1347, ActualMessageDelay=-0.2 seconds | 2020-09-03 09:08:26.735
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=2, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:08:26.911
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=5, TransmissionDelayInMilliseconds=75, ServerSendBufferSizeInBytes=1664, ActualMessageDelay=0.4 seconds | 2020-09-03 09:08:29.021
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=2, NumberOfOutstandingSendBuffers=22, TransmissionDelayInMilliseconds=330, ServerSendBufferSizeInBytes=465733, ActualMessageDelay=24.5 seconds | 2020-09-03 09:08:45.022
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.1 seconds | 2020-09-03 09:08:48.515
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=11, TransmissionDelayInMilliseconds=165, ServerSendBufferSizeInBytes=31296, ActualMessageDelay=1.8 seconds | 2020-09-03 09:08:48.709
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=10, TransmissionDelayInMilliseconds=150, ServerSendBufferSizeInBytes=6880, ActualMessageDelay=0.9 seconds | 2020-09-03 09:08:49.532
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=3.7 seconds | 2020-09-03 09:09:10.077
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=22, TransmissionDelayInMilliseconds=330, ServerSendBufferSizeInBytes=80374, ActualMessageDelay=17.5 seconds | 2020-09-03 09:09:24.428
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=21, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.1 seconds | 2020-09-03 09:09:27.511
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=24, TransmissionDelayInMilliseconds=360, ServerSendBufferSizeInBytes=30656, ActualMessageDelay=28.3 seconds | 2020-09-03 09:09:36.952
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=40, TransmissionDelayInMilliseconds=600, ServerSendBufferSizeInBytes=232420, ActualMessageDelay=17.4 seconds | 2020-09-03 09:09:44.312
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=41, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.5 seconds | 2020-09-03 09:09:47.856
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=22, TransmissionDelayInMilliseconds=330, ServerSendBufferSizeInBytes=89276, ActualMessageDelay=1.5 seconds | 2020-09-03 09:09:48.436
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=47, TransmissionDelayInMilliseconds=705, ServerSendBufferSizeInBytes=106562, ActualMessageDelay=20.4 seconds | 2020-09-03 09:09:49.042
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=33, TransmissionDelayInMilliseconds=495, ServerSendBufferSizeInBytes=87074, ActualMessageDelay=0.9 seconds | 2020-09-03 09:09:49.494
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=2, NumberOfOutstandingSendBuffers=44, TransmissionDelayInMilliseconds=660, ServerSendBufferSizeInBytes=1668690, ActualMessageDelay=71.0 seconds | 2020-09-03 09:09:51.500
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=2, NumberOfOutstandingSendBuffers=58, TransmissionDelayInMilliseconds=870, ServerSendBufferSizeInBytes=2644253, ActualMessageDelay=52.9 seconds | 2020-09-03 09:09:53.360
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=22, NumberOfOutstandingSendBuffers=71, TransmissionDelayInMilliseconds=1000, ServerSendBufferSizeInBytes=4229316, ActualMessageDelay=35.2 seconds | 2020-09-03 09:09:55.679
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=42, NumberOfOutstandingSendBuffers=88, TransmissionDelayInMilliseconds=1000, ServerSendBufferSizeInBytes=5562328, ActualMessageDelay=17.1 seconds | 2020-09-03 09:09:57.640
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=10226, ActualMessageDelay=0.7 seconds | 2020-09-03 09:10:01.151
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=630, ActualMessageDelay=-0.2 seconds | 2020-09-03 09:10:06.748
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:10:06.908
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=800, ActualMessageDelay=0.0 seconds | 2020-09-03 09:10:08.667
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=9672, ActualMessageDelay=0.6 seconds | 2020-09-03 09:10:21.098
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=5194, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:10:26.754
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:10:26.917
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=256, ActualMessageDelay=0.1 seconds | 2020-09-03 09:10:28.699
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=12322, ActualMessageDelay=0.6 seconds | 2020-09-03 09:10:41.123
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=1069, ActualMessageDelay=-0.1 seconds | 2020-09-03 09:10:46.795
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.5 seconds | 2020-09-03 09:10:46.923
[2020-09-03 15:10:37]
[Go To First Post]
User128888 - Posts: 30
I am also experiencing issues with my charts not matching what I see in Tradovate. The current prices don't match at all. I'm looking at NQ and ES. My Sierra Chart feed is Denali.

Update: I'm trying to troubleshoot this to determine what is the issue. It could be a problem with Tradovate.

Update 2: Sorry, I'm pretty sure the problem with Tradovate. Their data appears to be delayed.
Date Time Of Last Edit: 2020-09-03 15:20:32
[2020-09-03 18:23:50]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding post #7, it is so clear you have an Internet connectivity issue. How many symbols are you tracking? There is data being buffered on the server for you for up to 5562328 bytes. The data is just not getting through to you. This is not a Sierra Chart data feed problem. It is an Internet connectivity issue to your system. That is abundantly clear.

Once the public Internet is involved, there can be all kinds of issues with delays, and the data feed stopping. These are not problems with the data feed source.

Is it possible to switch to the Barchart feed for CME?
The Barchart feed for Eurex was fine again.
This is not relevant to the matter. There is a lot more bandwidth requirement for the symbols you are tracking on the CME as compared to EUREX.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-03 18:27:22
[2020-09-03 20:08:23]
[Go To First Post]
User100912 - Posts: 77
How many symbols are you tracking
15 between Eurex and CME, subscribed to 10 levels of depth on all.

Once the public Internet is involved, there can be all kinds of issues with delays, and the data feed stopping. These are not problems with the data feed source.

Thank you for taking the time to help me switch on debugging and to diagnose the problem. I won't report further Internet connection based issues here. I was not aware the problem was on my side.
[2020-09-03 20:20:16]
[Go To First Post]
User100912 - Posts: 77
Quick question if you see this and have time:

1) will replacing a DOM with a chart on products I need quotes for but don't need to execute in help with the bandwidth issue?
Date Time Of Last Edit: 2020-09-03 20:27:32
[2020-09-03 21:32:25]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
There may be a small chance that this could be related to the server you are connected to which has a more limited amount of bandwidth but the number of users on that server is kept to a minimum and it is not used for historical data serving.

We are making a change related to that and we will want to know if you have a problem tomorrow.

We will be increasing the available bandwidth on that server next week but still the change we have made now, will avoid the issue assuming it is the source of the problem. It does not seem as though it is based upon what we see.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-03 21:34:05
[2020-09-03 22:06:21]
[Go To First Post]
nosast - Posts: 290
Same issues here last 3 days right at the open for ES and NQ Denali. No other feeds I use were delayed at that time and internet was running smooth. After the open this never happenend again - even when the market got really fast Denali is keepimg up way better than Rithmic on Bookmap. Issue seems to be only first 10-15 seconds of RTH
[2020-09-03 22:21:55]
[Go To First Post]
User100912 - Posts: 77
I am on Server 2 which I understand is the main / primary server. I do not understand your comment about not many users on the server.

We are making a change related to that and we will want to know if you have a problem tomorrow.

I shall report tomorrow, the changes on my side since posting are:

-returned the max depth levels to 20 (I am combining prices in these volatile markets and therefore need 20 levels)

-removed DOMs/depth subscriptions for 9 products, keeping depth for only the 6 I have trading limits in. ST: is now 34 (I am running also a quote board and sub instances)

-checked that the Chart Update Interval is 100ms for the DOMs

-synchronised system time using NTP to improve accuracy of the "Data Delay" field in the chart header
[2020-09-03 22:47:27]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding post #14, you are not able to control the market data server. The Server 2 you refer to is for trading.

Also the millisecond time stamping does cause more bandwidth usage. We probably need to use a timestamp offset like CQG does to conserve space.

It is unlikely the issue is at the server level but rather just too much data being transmitted and a limited amount of bandwidth between your computer and the server somewhere and subsequent issues elsewhere. But we will examine this more closely tomorrow morning with one user who is having a problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-09-04 16:04:10]
[Go To First Post]
User100912 - Posts: 77
We are making a change related to that and we will want to know if you have a problem tomorrow.

Yes, I am still having problems. This is with 3 Eurex and 3 CME symbols subscribed only.

I haven't run the feed at the open or even for most of the day so I only have this data for you:

SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.6 seconds | 2020-09-04 10:59:14.329
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=7, TransmissionDelayInMilliseconds=105, ServerSendBufferSizeInBytes=50207, ActualMessageDelay=0.7 seconds | 2020-09-04 10:59:19.797
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=64, ActualMessageDelay=-0.5 seconds | 2020-09-04 10:59:33.361
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.1 seconds | 2020-09-04 10:59:33.837
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=5, TransmissionDelayInMilliseconds=75, ServerSendBufferSizeInBytes=1209, ActualMessageDelay=-0.5 seconds | 2020-09-04 10:59:34.374
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=5097, ActualMessageDelay=-0.0 seconds | 2020-09-04 10:59:39.093
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=9, TransmissionDelayInMilliseconds=135, ServerSendBufferSizeInBytes=896, ActualMessageDelay=-0.5 seconds | 2020-09-04 10:59:53.409
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.1 seconds | 2020-09-04 10:59:53.835
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=27, TransmissionDelayInMilliseconds=405, ServerSendBufferSizeInBytes=45226, ActualMessageDelay=4.7 seconds | 2020-09-04 10:59:59.583
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=35, TransmissionDelayInMilliseconds=525, ServerSendBufferSizeInBytes=969453, ActualMessageDelay=4.3 seconds | 2020-09-04 11:00:03.390
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=15, TransmissionDelayInMilliseconds=225, ServerSendBufferSizeInBytes=1024, ActualMessageDelay=-0.3 seconds | 2020-09-04 11:00:13.573
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.1 seconds | 2020-09-04 11:00:13.841
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=24, TransmissionDelayInMilliseconds=360, ServerSendBufferSizeInBytes=43221, ActualMessageDelay=2.1 seconds | 2020-09-04 11:00:17.030
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=18, TransmissionDelayInMilliseconds=270, ServerSendBufferSizeInBytes=437449, ActualMessageDelay=1.7 seconds | 2020-09-04 11:00:20.809
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:00:33.363
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.0 seconds | 2020-09-04 11:00:33.861
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=15, ServerSendBufferSizeInBytes=1549, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:00:34.342
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=20, TransmissionDelayInMilliseconds=300, ServerSendBufferSizeInBytes=394507, ActualMessageDelay=7.1 seconds | 2020-09-04 11:00:46.212
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=64, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:00:53.417
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.1 seconds | 2020-09-04 11:00:53.851
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=335, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:00:54.375
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=14, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=21566, ActualMessageDelay=0.0 seconds | 2020-09-04 11:00:59.141
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=10, TransmissionDelayInMilliseconds=150, ServerSendBufferSizeInBytes=544, ActualMessageDelay=-0.4 seconds | 2020-09-04 11:01:13.541
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.1 seconds | 2020-09-04 11:01:13.853
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=14, NumberOfOutstandingSendBuffers=20, TransmissionDelayInMilliseconds=300, ServerSendBufferSizeInBytes=37583, ActualMessageDelay=4.4 seconds | 2020-09-04 11:01:19.331
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:01:33.358
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.0 seconds | 2020-09-04 11:01:33.877
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=12, TransmissionDelayInMilliseconds=180, ServerSendBufferSizeInBytes=12847, ActualMessageDelay=-0.4 seconds | 2020-09-04 11:01:34.521
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=31, TransmissionDelayInMilliseconds=465, ServerSendBufferSizeInBytes=941028, ActualMessageDelay=16.8 seconds | 2020-09-04 11:01:35.959
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=14, NumberOfOutstandingSendBuffers=3, TransmissionDelayInMilliseconds=45, ServerSendBufferSizeInBytes=14903, ActualMessageDelay=0.0 seconds | 2020-09-04 11:01:39.141
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=64, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:01:53.410
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.0 seconds | 2020-09-04 11:01:53.870
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=14, NumberOfOutstandingSendBuffers=18, TransmissionDelayInMilliseconds=270, ServerSendBufferSizeInBytes=57180, ActualMessageDelay=3.8 seconds | 2020-09-04 11:01:58.710
SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=192, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:02:13.385
SC Futures Order Routing/Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.1 seconds | 2020-09-04 11:02:13.847
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=35, TransmissionDelayInMilliseconds=525, ServerSendBufferSizeInBytes=1342392, ActualMessageDelay=15.1 seconds | 2020-09-04 11:02:14.188
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=30, ServerSendBufferSizeInBytes=827, ActualMessageDelay=-0.5 seconds | 2020-09-04 11:02:14.369
SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=16, TransmissionDelayInMilliseconds=240, ServerSendBufferSizeInBytes=398837, ActualMessageDelay=2.9 seconds | 2020-09-04 11:02:22.033
[2020-09-04 19:18:23]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
These buffer sizes are very large as well as an indication the TCP acknowledgments are not making it through to the server timely. This Message Log clearly does indicate a network connectivity issue somewhere.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-09-05 12:57:05]
[Go To First Post]
User100912 - Posts: 77
I'm going to transfer this workload to an AWS EC2 instance in eu-west-1 and access over Amazon Workspaces/PCoIP. This may or may not handle my local Internet connection issues more elegantly.
[2020-09-06 16:00:10]
[Go To First Post]
User90125 - Posts: 715
@User100912

How cost effective are these Amazon virtual servers for trading?
[2020-09-06 16:28:06]
[Go To First Post]
User100912 - Posts: 77
@User100912
I use a c5.large instance. There are nuances to the pricing, but it's accessible to people who need it.
https://aws.amazon.com/ec2/pricing/
[2020-09-06 16:57:16]
[Go To First Post]
User90125 - Posts: 715
Thanks.
[2020-09-11 19:34:11]
[Go To First Post]
User100912 - Posts: 77
I'd like support with this issue, not thread locking and blaming the public Internet.

I need a fix by the end of the month or I'm moving off the platform. Not an ultimatum, just being realistic about my requirements. Freezing data feeds increase risk.
[2020-09-11 19:42:15]
[Go To First Post]
User100912 - Posts: 77
What is constructive here?

You support CQG but don't recommend it and say users have problems. I'd rather not have those problems, too.
You have stopped supporting / recommending Rithmic integration?
You don't support IB which is fair enough.

I can cope with charts / analysis freezing for a few seconds but not order entry, so it seems my choices if I want to continue with Sierra are to find another frontend to execute and pay two sets of exchange fees for each exchange I want to connect to. (All CME, Eurex, soon to add CFE and ICE_EUROPE/LIFFE)
Date Time Of Last Edit: 2020-09-11 19:45:41
[2020-09-11 20:44:19]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
I need a fix by the end of the month or I'm moving off the platform. Not an ultimatum, just being realistic about my requirements.
We have done two things on our side, which may help. We want you to monitor next week and see how it goes.

If you still have a problem we recommend that you get a server running Windows which you can run Sierra Chart on within the Chicago area and use a Remote Desktop connection to it. That will be a definitive solution. We will get back to as to our recommendation.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-11 20:44:48
[2020-09-12 00:20:32]
[Go To First Post]
User100912 - Posts: 77
I then need to trust the owner of the server not to be malicious, the other VPS tenants not to be malicious, pay the overhead to administer/patch the server, deal with the overhead of running 4K resolution over RDP which introduces some additional latency, etc.

It is a solution, of a sort, but I'm not sure SC provides enough value to justify all the additional hassle.

All the other platforms "just work" over the Internet. Yes they have outages, but not daily issues. Yes, I've run TT-W from Mexico and it's fine. And Interactive Brokers' TWS Desktop and Android.

It's probably some sort of 'bufferbloat' somewhere, and I sympathise with your position, but IMO you ought not to be continually increasing the amount of data your feed pushes when there aren't valid business reasons (for your customers) to do so. Nobody's P&L is being impacted by the presence/absence of millisecond time stamping on a retail feed; or the ability to guess their queue position 50 levels out.

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