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Direct MessagesDate/Time: Sat, 27 Apr 2024 09:43:51 +0000
Notice: Sierra Chart/Barchart Exchange Data Feed
View Count: 4910
| [2020-03-01 21:50:41] |
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The Sierra Chart Exchange Data Feed is provided in cooperation with Barchart.com. They are the vendor of record and they do all of the reporting to the exchanges. The new Denali Exchange Data Feed is completely separate from the Sierra Chart Exchange Data Feed in arrangement with Barchart. It has a different vendor of record and runs on a completely different network. It supports two connections at no additional cost and CME group data. The Denali Exchange Data Feed only provides data from the CME group of exchanges. No others. And we are also working on greatly expanding the exchanges available with the Denali Exchange Data Feed including providing data out of the geographical locations closest to the exchanges. Refer to: Upcoming Data Feed Plans With the Sierra Chart Exchange Data Feed it is possible to activate a second, third, and fourth connection for an additional cost, and not pay additional exchange fees on those connections. This is for the purpose of feeding different installations of Sierra Chart either on the same system or different systems. Two days ago Barchart said that those additional connections require the exchange fees be paid on each connection. So if you have two connections you pay two sets of exchange fees. If you have four connections you pay four sets of exchange fees. In the case of the CME group, for a second connection this does not make sense because the CME market data policy makes it clear that data can be provided to nonprofessionals on up to two terminals at a time. However, the above is irrelevant. Barchart has told us that these additional connections beyond 1, require exchange fees to be paid on each one. So we have prevented the renewal of these additional connections for users using the Sierra Chart Exchange Data Feed, in March, 2020. Therefore for the additional connections being made you will receive the following message in the Message Log when Sierra Chart connects to the server: SC Data - All Services | Logon error received from server: Connection limit exceeded. | (Date-Time) There are two solutions to this. If you have been using the Sierra Chart Exchange Data Feed on a single system (the same computer), you can share that data to multiple installations of Sierra Chart by using the DTC Server in Sierra Chart. Instructions: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart Another solution, is if you require CME group data, just simply activate the Denali Exchange Data Feed on your account. Instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* We can help with set up as needed. Just contact us through an account support ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets The exchange fees are free for the first month and there is no cost for the data feed for the first month. We will work out pricing for the data feed for users using the Sierra Chart Exchange Data Feed, for April and beyond. Update: What we are now doing is discounting the Sierra Chart Exchange Data Feed by 10 USD per month, when you are also using the Denali Exchange Data Feed. You will want to cancel any CME related exchanges you have on the Sierra Chart Exchange Data Feed (https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures) and just use the Denali exchange data feed for CME group data. If you only require CME data, then you can fully cancel the Sierra Chart Exchange Data Feed on your account. You can use both data feeds at the same time. This is not a problem but make sure you are running a current version of Sierra Chart (Help >> Download Current Version). The Sierra Chart Exchange Data Feed is still required for exchanges other than the CME group of exchanges. If you only require CME group data, you just need to use the Denali Exchange Data Feed. If you require more exchanges, then you use the Sierra Chart Exchange Data Feed for exchanges other than the CME group of exchanges. There are about 40+ users affected regarding the above. What we have found out, which was unknown to us all of this time is that Barchart has been paying the exchange fees for the second, third, and fourth real-time connections on behalf of users even though we were not collecting them. And there was one professional user, that this was costing about 1500 USD a month for. ---- Now in regards to the number of connections, the new Denali Exchange data feed will be able to support with new exchanges we plan to add, is going to be exchange dependent. Exchange rules need to be followed. So please be aware of that. Changes can come at any time. However, the current CME market data policy makes it clear that two simultaneous connections are supported. So we do not anticipate any problem with that unless the policy changes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 17:07:16
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| [2020-03-02 00:54:12] |
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Now we are looking at the possibility of allowing three connections for the Denali exchange data feed if you only have professional exchange fees activated. This requires professional fees only. And these are dramatically higher at about 450USD a-month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 03:17:20] |
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Now if there is an interest, in supporting a second and third connections where you have to pay for the exchange fees twice and three times, let us know. Otherwise, we will not undertake the development to support this. And once again we have an alternative solution for the CME group of exchanges through the Denali exchange data feed available now: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 03:18:24
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| [2020-03-02 09:25:12] |
| User350666 - Posts: 38 |
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I am using non-CME data for my trading as well (as an addition to CME) and I pay pro fees. My current infrastructure (instances spread across dedicated servers) is created in a way that was fully optimized for 4 concurrent realtime connections. This current change suddenly messed up this system that works since 2 years now, perfectly - I am still in the process to recover/fix/evaluate things that happened since the markets re-opened on Sunday. Re-structuring everything takes minimum of days without being able to continue trading - thats on top of what this 'outage' caused. Going for 'CME only' is not an option. Using less than 4 connections is not an option for me either. The real annoyance is how this was communicated - no notification from Barchart (although I am in contact with them directly as well and they know of my SC data usage) - sending out a support ticket from SC's side during the weekend, although email address and phone number is provided on my account information This is not good at all. |
| [2020-03-03 08:11:36] |
| User350666 - Posts: 38 |
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Dear Support, Yesterday I have sent an account support ticket to ask for help/instructions regarding my datafeeds. Until now I have not received any reply. As I wrote above, this is urgent and I need a solution as soon as possible. As I wrote in the support ticket: I pay the professional fees and I need realtime data for 2 connections to the following exchanges: CME, CBOT, COMEX, NYMEX, EUREX and ICE US. Can you please get back to me with a solution/exact instructions/exact pricing? |
| [2020-03-03 09:04:30] |
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Based on everything we know now, you do have to pay the exchange fees twice. So you just need to multiply the standard professional exchange fees by two times. And this is going to be the same with the Denali Exchange Data Feed as well. Our vendor of record has indicated the same thing. And we are going to develop the capability to activate the second connection with a second set of exchange fees, in the next day or two. It just takes a little time to get that working. So we should have this available to you, in one or two days. This is the best we can do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-03 10:05:16] |
| User350666 - Posts: 38 |
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Can you please confirm that in my case (professional) it does not make sense to go for a mixed Denali/SC RT setup?
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| [2020-03-03 10:41:13] |
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No. We have also been told by our vendor of record for the Denali data feed that for professionals it is one connection per exchange fee. Especially if the data is going to a different system. We also have a note from the CME specifying that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-03 10:41:28
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| [2020-03-03 11:22:13] |
| User255315 - Posts: 127 |
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Can we have exchanges enabled for a specific connection? The only reason a user would have a separate connection is to have a separate instance connected to a different exchange. In this case, a user won't access multiple exchanges on the same connections. It makes no sense to charge all the activated exchanges for all the connections, since some users (like me), might be accessing only a particular exchange on a particular connection. Having a separate list of exchanges activated for a particular connection, will also be in line with the exchange policies, since a user wouldn't be able to access the real-time data of an exchange, on a connection different from the one it was enabled for. If its possible to have a connection field as input in the Data/Trade Service settings maybe. Date Time Of Last Edit: 2020-03-03 11:22:57
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| [2020-03-03 23:39:23] |
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Can we have exchanges enabled for a specific connection? Yes we are working on the implementation of this concept. We are working out details.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-03 23:52:33] |
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What we have decided is that for additional connections, which would be the purpose of using the data feed on separate systems, you will need to create a separate Sierra Chart account. And we will offer this account, at 50% off but this is handled case-by-case and has to be manually requested through a ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets So create your other Sierra Chart account and let us know the account name of that new account and your existing account name. We will give it free 60 days of usage time and the reduced price going forward. This reduced price is only if you are still paying for the main Sierra Chart account at normal price. This way you can control exchange fees per account and installation. So this solution is available now for anyone who needs an additional connection or connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 18:37:29
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| [2020-03-04 07:19:10] |
| User350666 - Posts: 38 |
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So virtually I have to pay more to be able to pay more... Just to be able to pay the professional fees twice (3 times, etc), I need to pay additional Sierra License + additional for the Symbol Limit... Btw, I am already paying for an additional SierraChart account on top of what I have... If you think this is acceptable answer to the situation than I am forced to follow that, but in the meantime I have to make steps to leave Sierra that will create further headache. Hopefully the 30 days period will be enough for that (I do not think so). As I indicated above and in a Skype chat with one of your account representatives, this is not about the amount to pay, but how you deal with the entire situation. A minimum in a situation like this, would be to try to help the affected users and not to force them to pay more. But probably this is just me and I am too naive. Date Time Of Last Edit: 2020-03-04 08:00:08
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| [2020-03-04 08:28:18] |
| User838334 - Posts: 6 |
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HI I am nonprofessional If I create second Sierra account - Do I have to pay sierra fee for service package or just the data fees? I have, for now added Denali data. what will be most practical solution for 2 connections? Use Denali with 2 connections and cancel sierra data fees? if I choose to keep Sierra and Denali : how would I make sure particular pc is using same data feed all the time and not switching depending on login sequence? I use interactive broker and transact accounts: I pay for data at both places so do I have any other option? Thanks G |
| [2020-03-04 08:51:29] |
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I need to pay additional Sierra License + additional for the Symbol Limit... We intend to remove the symbol limits and we have contacted Barchart about this. We hope we can put this into place, in a few days. And they are going to be removed one way or another because we do plan to expand the exchange coverage with our Denali exchange data feed which has no limits. So the symbol limits are going.Btw, I am already paying for an additional SierraChart account on top of what I have... If you think this is acceptable answer to the situation than I am forced to follow that, but in the meantime I have to make steps to leave Sierra that will create further headache. Hopefully the 30 days period will be enough for that (I do not think so).
We do not have to charge anything more in your case but if you are paying another 600/month in exchange fees, why is it that another payment for Sierra Chart of say 15 USD/month is a problem? So we hardly think by having a requirement for a second account, which really is the only practical way dealing with these exchange rules and discounting it by 50%, is really much of a problem.We are not happy with the situation but the exchange fee situation is imposed by exchanges. We cannot be faulted for that. And Barchart cannot be faulted for that. The rules are the rules. If we want to provide market data we must comply with the rules. It is a simple as that. It is not going to change anything by saying you are going to leave Sierra Chart. If that is the end result of it, okay that is the end result of it. We do not see how you can do better anywhere else. If you are trying to get real-time market data from the exchanges on multiple systems you will simply have to pay multiple sets of fees. In regards to post #14 we will get back to you on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 08:52:27
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| [2020-03-04 09:03:30] |
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Also in regards to post #13, we know who you are and do you know that Barchart was paying the full professional fees for you on three additional connections all of this time. They were absorbing the cost unknown to us. We were told about a discrepancy of about 3000 USD a month and most of it was related to your account. And we have been told by our other vendor of record, that professionals are limited to one terminal only for market data and requires exchange fees for each terminal. Exchanges are very very tight on this. We were given a document from Barchart, about the rules regarding stock exchange fees, and it is very complex reporting, including audits to be able to provide market data on more terminals to the same person. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 09:06:25
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| [2020-03-04 09:03:39] |
| User350666 - Posts: 38 |
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I think you missed my point - as I stated, the problem is not the amount. And I do not blame you or anybody else as I already stated too. I am not able to mix together personal and corporate accounts and payments. I already sent a support ticket, please provide instructions for a new 2nd account that I can use with my company. |
| [2020-03-04 09:05:53] |
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We will follow up on that and get in touch with you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-04 20:03:18] |
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Regarding the requirement for an additional Sierra Chart account . We will give it for free for 60 days for now until we can sort out everything which has occurred and come out with the best solution for the affected users which is as we said about 40 users.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 11:27:51] |
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One thing we want to make clear, is Sierra Chart has the ability to share market data among multiple installed instances of Sierra Chart on the same system. Sierra Chart is one particular program that you use on your computer. You can open multiple charts which receive data from a single source data feed. In order to distribute processing load, Sierra Chart supports multiple processes and this is accomplished through separate sub installations. And these sub installations receive data from a main instance. So this is no different, then when data is being fed from one feed into multiple charts. What if Sierra Chart operated as a single process and could connect to multiple different trading services in a single instance, and used separate threads for groups of chart windows. So instead, there are multiple processes of Sierra Chart running which access data from a main process. Effectively though this is no different than data being shared with the same address space. Sierra Chart is still used by one single person on a single workstation. And it is a single application. This is no different with IQ Feed where it is able to provide data to multiple programs on the same system. This is no different than Interactive Brokers through the TWS API where it is able to provide data to multiple programs. To use that sharing functionality, refer to: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using DTC Server for Data and Trading in Another Sierra Chart Instance When sharing data between instances of Sierra Chart which are connected to different Services, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart So we question, whether the multiple connections are even needed for many of you who are even using them. The second link above, is more advanced. But it does work well. Now under no circumstances is data to to be shared off of a computer to another computer. And newer versions of Sierra Chart strictly prohibit that from happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 18:45:36
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| [2020-03-05 13:11:05] |
| User255315 - Posts: 127 |
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Would a user be able to run one instance (source instance for the DTS server), with the order routing service, and have it share data with another instance on the same workstation (dest instance), with the destination instance being only used as a development environment, and be connected to SC Data? Similarly, could I haev two trading instances and one development instance. The method to add symbols for the DTS server seems to be cumbersome but doable for the trading instances, based on the symbols that are being traded through that instance. |
| [2020-03-05 17:30:03] |
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If I create second Sierra account - Do I have to pay sierra fee for service package or just the data fees? You do have to pay for the service package but it is free for 60 days and it is 50% off.what will be most practical solution for 2 connections? Do you require the S&P Indices exchange on two different systems?Use Denali with 2 connections and cancel sierra data fees? if I choose to keep Sierra and Denali : how would I make sure particular pc is using same data feed all the time and not switching depending on login sequence? This will not happen. CME group data would always come from the Denali exchange data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 17:30:21
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| [2020-03-05 17:48:34] |
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Would a user be able to run one instance (source instance for the DTS server), with the order routing service, and have it share data with another instance on the same workstation (dest instance), with the destination instance being only used as a development environment, and be connected to SC Data?
Yes this is definitely supported.Similarly, could I haev two trading instances and one development instance. The two trading instances can share data very easily by using this method here: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using DTC Server for Data and Trading in Another Sierra Chart Instance But we are working on this documentation right now to make it easier to understand based upon the method of sharing. It should be updated in about 20 minutes. So really you do not need the multiple connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 17:48:54
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| [2020-03-05 18:37:58] |
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In regards to post #21, if you require technical help with that we can set up a remote assistance session.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 18:46:28] |
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The documentation here has been updated to separately explain the two different methods of sharing data between instances of Sierra Chart: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using DTC Server for Data and Trading in Another Sierra Chart Instance There is also this method here when you want to share data between instances of Sierra Chart which are using different Trading services: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 18:47:01
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