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Direct MessagesDate/Time: Sat, 27 Apr 2024 04:27:00 +0000
Post From: Notice: Sierra Chart/Barchart Exchange Data Feed
| [2020-03-04 08:51:29] |
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I need to pay additional Sierra License + additional for the Symbol Limit... We intend to remove the symbol limits and we have contacted Barchart about this. We hope we can put this into place, in a few days. And they are going to be removed one way or another because we do plan to expand the exchange coverage with our Denali exchange data feed which has no limits. So the symbol limits are going.Btw, I am already paying for an additional SierraChart account on top of what I have... If you think this is acceptable answer to the situation than I am forced to follow that, but in the meantime I have to make steps to leave Sierra that will create further headache. Hopefully the 30 days period will be enough for that (I do not think so).
We do not have to charge anything more in your case but if you are paying another 600/month in exchange fees, why is it that another payment for Sierra Chart of say 15 USD/month is a problem? So we hardly think by having a requirement for a second account, which really is the only practical way dealing with these exchange rules and discounting it by 50%, is really much of a problem.We are not happy with the situation but the exchange fee situation is imposed by exchanges. We cannot be faulted for that. And Barchart cannot be faulted for that. The rules are the rules. If we want to provide market data we must comply with the rules. It is a simple as that. It is not going to change anything by saying you are going to leave Sierra Chart. If that is the end result of it, okay that is the end result of it. We do not see how you can do better anywhere else. If you are trying to get real-time market data from the exchanges on multiple systems you will simply have to pay multiple sets of fees. In regards to post #14 we will get back to you on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 08:52:27
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