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Date/Time: Mon, 06 Apr 2020 14:17:37 +0000



[Sticky] - Notice: Sierra Chart/Barchart Exchange Data Feed

[2020-03-01 21:50:41]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
The Sierra Chart Exchange Data Feed is provided in cooperation with Barchart.com. They are the vendor of record and they do all of the reporting to the exchanges.

The new Denali Exchange Data Feed is completely separate from the Sierra Chart Exchange Data Feed in arrangement with Barchart. It has a different vendor of record and runs on a completely different network. It supports two connections at no additional cost and CME group data.

The Denali Exchange Data Feed only provides data from the CME group of exchanges. No others.

And we are also working on greatly expanding the exchanges available with the Denali Exchange Data Feed including providing data out of the geographical locations closest to the exchanges. Refer to:
https://www.sierrachart.com/SupportBoard.php?ThreadID=49343

With the Sierra Chart Exchange Data Feed it is possible to activate a second, third, and fourth connection for an additional cost, and not pay additional exchange fees on those connections. This is for the purpose of feeding different installations of Sierra Chart either on the same system or different systems.

Two days ago Barchart said that those additional connections require the exchange fees be paid on each connection. So if you have two connections you pay two sets of exchange fees. If you have four connections you pay four sets of exchange fees.

In the case of the CME group, for a second connection this does not make sense because the CME market data policy makes it clear that data can be provided to nonprofessionals on up to two terminals at a time.

However, the above is irrelevant. Barchart has told us that these additional connections beyond 1, require exchange fees to be paid on each one. So we have prevented the renewal of these additional connections for users using the Sierra Chart Exchange Data Feed, in March, 2020. Therefore for the additional connections being made you will receive the following message in the Message Log when Sierra Chart connects to the server:
SC Data - All Services | Logon error received from server: Connection limit exceeded. | (Date-Time)

There are two solutions to this. If you have been using the Sierra Chart Exchange Data Feed on a single system (the same computer), you can share that data to multiple installations of Sierra Chart by using the DTC Server in Sierra Chart. Instructions:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart

Another solution, is if you require CME group data, just simply activate the Denali Exchange Data Feed on your account. Instructions:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions

We can help with set up as needed. Just contact us through an account support ticket:
https://www.sierrachart.com/usercp.php?page=SupportTickets

The exchange fees are free for the first month and there is no cost for the data feed for the first month. We will work out pricing for the data feed for users using the Sierra Chart Exchange Data Feed, for April and beyond. Update: What we are now doing is discounting the Sierra Chart Exchange Data Feed by 10 USD per month, when you are also using the Denali Exchange Data Feed.

You will want to cancel any CME related exchanges you have on the Sierra Chart Exchange Data Feed (https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures) and just use the Denali exchange data feed for CME group data.

If you only require CME data, then you can fully cancel the Sierra Chart Exchange Data Feed on your account.

You can use both data feeds at the same time. This is not a problem but make sure you are running a current version of Sierra Chart (Help >> Download Current Version). The Sierra Chart Exchange Data Feed is still required for exchanges other than the CME group of exchanges.

If you only require CME group data, you just need to use the Denali Exchange Data Feed. If you require more exchanges, then you use the Sierra Chart Exchange Data Feed for exchanges other than the CME group of exchanges.

There are about 40+ users affected regarding the above.

What we have found out, which was unknown to us all of this time is that Barchart has been paying the exchange fees for the second, third, and fourth real-time connections on behalf of users even though we were not collecting them. And there was one professional user, that this was costing about 1500 USD a month for.

----
Now in regards to the number of connections, the new Denali Exchange data feed will be able to support with new exchanges we plan to add, is going to be exchange dependent. Exchange rules need to be followed. So please be aware of that. Changes can come at any time. However, the current CME market data policy makes it clear that two simultaneous connections are supported. So we do not anticipate any problem with that unless the policy changes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-17 17:07:16
[2020-03-02 00:54:12]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Now we are looking at the possibility of allowing three connections for the Denali exchange data feed if you only have professional exchange fees activated. This requires professional fees only. And these are dramatically higher at about 450USD a-month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-02 03:17:20]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Now if there is an interest, in supporting a second and third connections where you have to pay for the exchange fees twice and three times, let us know. Otherwise, we will not undertake the development to support this.

And once again we have an alternative solution for the CME group of exchanges through the Denali exchange data feed available now:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-02 03:18:24
[2020-03-02 09:25:12]
User350666 - Posts: 38 | Ending Date: 2020-05-18
I am using non-CME data for my trading as well (as an addition to CME) and I pay pro fees.

My current infrastructure (instances spread across dedicated servers) is created in a way that was fully optimized for 4 concurrent realtime connections.

This current change suddenly messed up this system that works since 2 years now, perfectly - I am still in the process to recover/fix/evaluate things that happened since the markets re-opened on Sunday.

Re-structuring everything takes minimum of days without being able to continue trading - thats on top of what this 'outage' caused.

Going for 'CME only' is not an option. Using less than 4 connections is not an option for me either.

The real annoyance is how this was communicated

- no notification from Barchart (although I am in contact with them directly as well and they know of my SC data usage)
- sending out a support ticket from SC's side during the weekend, although email address and phone number is provided on my account information

This is not good at all.
[2020-03-03 08:11:36]
User350666 - Posts: 38 | Ending Date: 2020-05-18
Dear Support,

Yesterday I have sent an account support ticket to ask for help/instructions regarding my datafeeds. Until now I have not received any reply.

As I wrote above, this is urgent and I need a solution as soon as possible.

As I wrote in the support ticket: I pay the professional fees and I need realtime data for 2 connections to the following exchanges:
CME, CBOT, COMEX, NYMEX, EUREX and ICE US.

Can you please get back to me with a solution/exact instructions/exact pricing?
[2020-03-03 09:04:30]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Based on everything we know now, you do have to pay the exchange fees twice. So you just need to multiply the standard professional exchange fees by two times. And this is going to be the same with the Denali Exchange Data Feed as well. Our vendor of record has indicated the same thing.

And we are going to develop the capability to activate the second connection with a second set of exchange fees, in the next day or two. It just takes a little time to get that working. So we should have this available to you, in one or two days. This is the best we can do.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-03 10:05:16]
User350666 - Posts: 38 | Ending Date: 2020-05-18
Can you please confirm that in my case (professional) it does not make sense to go for a mixed Denali/SC RT setup?
[2020-03-03 10:41:13]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
No. We have also been told by our vendor of record for the Denali data feed that for professionals it is one connection per exchange fee. Especially if the data is going to a different system. We also have a note from the CME specifying that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-03 10:41:28
[2020-03-03 11:22:13]
User255315 - Posts: 98 | Ending Date: 2020-04-30
Can we have exchanges enabled for a specific connection? The only reason a user would have a separate connection is to have a separate instance connected to a different exchange. In this case, a user won't access multiple exchanges on the same connections.

It makes no sense to charge all the activated exchanges for all the connections, since some users (like me), might be accessing only a particular exchange on a particular connection. Having a separate list of exchanges activated for a particular connection, will also be in line with the exchange policies, since a user wouldn't be able to access the real-time data of an exchange, on a connection different from the one it was enabled for.

If its possible to have a connection field as input in the Data/Trade Service settings maybe.
Date Time Of Last Edit: 2020-03-03 11:22:57
[2020-03-03 23:39:23]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Can we have exchanges enabled for a specific connection?
Yes we are working on the implementation of this concept. We are working out details.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-03 23:52:33]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
What we have decided is that for additional connections, which would be the purpose of using the data feed on separate systems, you will need to create a separate Sierra Chart account. And we will offer this account, at 50% off but this is handled case-by-case and has to be manually requested through a ticket:
https://www.sierrachart.com/usercp.php?page=SupportTickets

So create your other Sierra Chart account and let us know the account name of that new account and your existing account name. We will give it free 60 days of usage time and the reduced price going forward.

This reduced price is only if you are still paying for the main Sierra Chart account at normal price.

This way you can control exchange fees per account and installation.

So this solution is available now for anyone who needs an additional connection or connections.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-05 18:37:29
[2020-03-04 07:19:10]
User350666 - Posts: 38 | Ending Date: 2020-05-18
So virtually I have to pay more to be able to pay more... Just to be able to pay the professional fees twice (3 times, etc), I need to pay additional Sierra License + additional for the Symbol Limit...

Btw, I am already paying for an additional SierraChart account on top of what I have...

If you think this is acceptable answer to the situation than I am forced to follow that, but in the meantime I have to make steps to leave Sierra that will create further headache. Hopefully the 30 days period will be enough for that (I do not think so).

As I indicated above and in a Skype chat with one of your account representatives, this is not about the amount to pay, but how you deal with the entire situation.

A minimum in a situation like this, would be to try to help the affected users and not to force them to pay more. But probably this is just me and I am too naive.
Date Time Of Last Edit: 2020-03-04 08:00:08
[2020-03-04 08:28:18]
User838334 - Posts: 6 | Ending Date: 2020-06-15
HI
I am nonprofessional

If I create second Sierra account - Do I have to pay sierra fee for service package or just the data fees?

I have, for now added Denali data.
what will be most practical solution for 2 connections?
Use Denali with 2 connections and cancel sierra data fees?

if I choose to keep Sierra and Denali : how would I make sure particular pc is using same data feed all the time and not switching depending on login sequence?

I use interactive broker and transact accounts: I pay for data at both places so do I have any other option?

Thanks
G
[2020-03-04 08:51:29]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
I need to pay additional Sierra License + additional for the Symbol Limit...
We intend to remove the symbol limits and we have contacted Barchart about this. We hope we can put this into place, in a few days. And they are going to be removed one way or another because we do plan to expand the exchange coverage with our Denali exchange data feed which has no limits. So the symbol limits are going.


Btw, I am already paying for an additional SierraChart account on top of what I have...
So you are already set. So you should not need another account.

If you think this is acceptable answer to the situation than I am forced to follow that, but in the meantime I have to make steps to leave Sierra that will create further headache. Hopefully the 30 days period will be enough for that (I do not think so).
We do not have to charge anything more in your case but if you are paying another 600/month in exchange fees, why is it that another payment for Sierra Chart of say 15 USD/month is a problem? So we hardly think by having a requirement for a second account, which really is the only practical way dealing with these exchange rules and discounting it by 50%, is really much of a problem.

We are not happy with the situation but the exchange fee situation is imposed by exchanges. We cannot be faulted for that. And Barchart cannot be faulted for that. The rules are the rules. If we want to provide market data we must comply with the rules. It is a simple as that. It is not going to change anything by saying you are going to leave Sierra Chart. If that is the end result of it, okay that is the end result of it. We do not see how you can do better anywhere else. If you are trying to get real-time market data from the exchanges on multiple systems you will simply have to pay multiple sets of fees.

In regards to post #14 we will get back to you on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-04 08:52:27
[2020-03-04 09:03:30]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Also in regards to post #13, we know who you are and do you know that Barchart was paying the full professional fees for you on three additional connections all of this time.

They were absorbing the cost unknown to us. We were told about a discrepancy of about 3000 USD a month and most of it was related to your account.

And we have been told by our other vendor of record, that professionals are limited to one terminal only for market data and requires exchange fees for each terminal. Exchanges are very very tight on this. We were given a document from Barchart, about the rules regarding stock exchange fees, and it is very complex reporting, including audits to be able to provide market data on more terminals to the same person.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-04 09:06:25
[2020-03-04 09:03:39]
User350666 - Posts: 38 | Ending Date: 2020-05-18
I think you missed my point - as I stated, the problem is not the amount. And I do not blame you or anybody else as I already stated too.

I am not able to mix together personal and corporate accounts and payments. I already sent a support ticket, please provide instructions for a new 2nd account that I can use with my company.
[2020-03-04 09:05:53]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
We will follow up on that and get in touch with you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-04 20:03:18]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Regarding the requirement for an additional Sierra Chart account . We will give it for free for 60 days for now until we can sort out everything which has occurred and come out with the best solution for the affected users which is as we said about 40 users.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-05 11:27:51]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
One thing we want to make clear, is Sierra Chart has the ability to share market data among multiple installed instances of Sierra Chart on the same system.

Sierra Chart is one particular program that you use on your computer. You can open multiple charts which receive data from a single source data feed. In order to distribute processing load, Sierra Chart supports multiple processes and this is accomplished through separate sub installations. And these sub installations receive data from a main instance.

So this is no different, then when data is being fed from one feed into multiple charts. What if Sierra Chart operated as a single process and could connect to multiple different trading services in a single instance, and used separate threads for groups of chart windows. So instead, there are multiple processes of Sierra Chart running which access data from a main process. Effectively though this is no different than data being shared with the same address space. Sierra Chart is still used by one single person on a single workstation. And it is a single application.

This is no different with IQ Feed where it is able to provide data to multiple programs on the same system. This is no different than Interactive Brokers through the TWS API where it is able to provide data to multiple programs.

To use that sharing functionality, refer to:
https://www.sierrachart.com/index.php?page=doc/NewInstance.php#UsingDTCServerForDataAndTradingInAnotherSCInstance

When sharing data between instances of Sierra Chart which are connected to different Services, follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart

So we question, whether the multiple connections are even needed for many of you who are even using them. The second link above, is more advanced. But it does work well.

Now under no circumstances is data to to be shared off of a computer to another computer. And newer versions of Sierra Chart strictly prohibit that from happening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-05 18:45:36
[2020-03-05 13:11:05]
User255315 - Posts: 98 | Ending Date: 2020-04-30
Would a user be able to run one instance (source instance for the DTS server), with the order routing service, and have it share data with another instance on the same workstation (dest instance), with the destination instance being only used as a development environment, and be connected to SC Data?
Similarly, could I haev two trading instances and one development instance.


The method to add symbols for the DTS server seems to be cumbersome but doable for the trading instances, based on the symbols that are being traded through that instance.
[2020-03-05 17:30:03]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
If I create second Sierra account - Do I have to pay sierra fee for service package or just the data fees?
You do have to pay for the service package but it is free for 60 days and it is 50% off.


what will be most practical solution for 2 connections?
Use Denali with 2 connections and cancel sierra data fees?
Do you require the S&P Indices exchange on two different systems?

if I choose to keep Sierra and Denali : how would I make sure particular pc is using same data feed all the time and not switching depending on login sequence?
This will not happen. CME group data would always come from the Denali exchange data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-05 17:30:21
[2020-03-05 17:48:34]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Would a user be able to run one instance (source instance for the DTS server), with the order routing service, and have it share data with another instance on the same workstation (dest instance), with the destination instance being only used as a development environment, and be connected to SC Data?
Similarly, could I haev two trading instances and one development instance.
Yes this is definitely supported.

The two trading instances can share data very easily by using this method here:

https://www.sierrachart.com/index.php?page=doc/NewInstance.php#UsingDTCServerForDataAndTradingInAnotherSCInstance

But we are working on this documentation right now to make it easier to understand based upon the method of sharing. It should be updated in about 20 minutes.

So really you do not need the multiple connections.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-05 17:48:54
[2020-03-05 18:37:58]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
In regards to post #21, if you require technical help with that we can set up a remote assistance session.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-05 18:46:28]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
The documentation here has been updated to separately explain the two different methods of sharing data between instances of Sierra Chart:

https://www.sierrachart.com/index.php?page=doc/NewInstance.php#UsingDTCServerForDataAndTradingInAnotherSCInstance

There is also this method here when you want to share data between instances of Sierra Chart which are using different Trading services:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-05 18:47:01
[2020-03-06 04:55:12]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Yes the data is being used by Sierra Chart by one user on one system. And all of this is technically supported as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-06 04:57:27]
User255315 - Posts: 98 | Ending Date: 2020-04-30
I'll try that out and let you know if I need technical help.
[2020-03-06 05:02:41]
User255315 - Posts: 98 | Ending Date: 2020-04-30
11.To create a new symbol, press the Add or Duplicate button to add a new symbol or duplicate an existing symbol to a new symbol. Enter the new symbol name and select OK (for example: XBTUSD-CUSTOM).

Or select an existing symbol in the list to modify the Symbol Settings for that symbol. Each set of Symbol Settings needs to have a unique symbol for each Data/Trade service being used. There cannot be a duplicate symbol for the same Data/Trade service. So if you want to access data from a Source instance of Sierra Chart for a symbol that is already listed for the current Data/Trade Service you are using in the Destination instance, then edit those Symbol Settings rather than using a new symbol.


I do not understand, under what cases will I need to make a duplicate symbol? I dont understand the meaning of listed on the current data service in the dest instance.
Date Time Of Last Edit: 2020-03-06 05:02:59
[2020-03-06 05:06:54]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
In your case you would never need to use a new symbol. Just edit an existing symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-06 05:10:50]
User255315 - Posts: 98 | Ending Date: 2020-04-30
I have a few questions about the technical support of this:

1. The separate instances shouldn't mistakenly send trade executions among them. The simulation env sending actual trade orders or the two trading instances messing each others orders.

2. There is no lag between the instances of SC on the same system, i.e all of them receive real-time data simultaneously.
[2020-03-06 05:29:27]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
1. The method documented here does not support trading:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart

So there is no concern of orders being sent from one instance to another.

2. There is no lag at all.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-06 05:40:43]
User255315 - Posts: 98 | Ending Date: 2020-04-30
Can i have the source instance as a simulation one and two client instances for order routing?

I am asking this because the symbol names are quite different for the order routing instances with the suffix of the exchang ename. however in dev env with SC Data all services they are shorter.
[2020-03-06 05:46:21]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Can i have the source instance as a simulation one and two client instances for order routing?
Yes this will work.

Just make sure you set the Source Data Multiplier Symbol Setting appropriately. If the source instance is set to SC Data-All Services , the multiplier will be the inverse of the SC Data Multiplier setting.

For example, for the ES?## in the source instance using SC Data-All Services this will be set to .01. But in the destination instance for the SC order routing service which uses symbol ES?##_FUT_CME, the Source Data Multiplier needs to be the inverse and set to 100.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-06 05:50:37]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Looking over how the remapping is handled, we think we need to make a code change to make this work if you are using one of the Sierra Chart Exchange Data Feeds. We will implement this. We will get this done this evening and we will do some testing to confirm.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2020-03-06 05:53:13
[2020-03-06 05:52:33]
User255315 - Posts: 98 | Ending Date: 2020-04-30
Could you please follow up on my account support ticket, in the meanwhile. Since I have a professional agreement, I would like to discuss how you can support multiple connections with the new policies.
Date Time Of Last Edit: 2020-03-06 05:53:17
[2020-03-06 12:45:00]
User390455 - Posts: 48 | Ending Date: 2021-03-11
Denali connections
Two simultaneous connections to this data feed are supported, and there are no symbol limits imposed as to how many symbols you can receive real-time data on concurrently.
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

If I have understand for Denali only noPro can use two simultaneous connections. And pro can use only one simultaneous connection. Maybe you should change the doc of denali, for add this information.

Denali + SC RealTime

If a non pro use in same time denali (CME) and SC RealTime (Eurex) what is the concequence for simultaneous connections ? (You planed to add this possibility SCRT + Denali)
- Only one simultaneous connections (the limitation of SC RealTime limit denali)
- Two simultaneous connections for CME symbols (Denali) and only one for Eurex symbols (SC RealTime)
- A setting for exclude SC RT in one instance of SC
- An other idea
Date Time Of Last Edit: 2020-03-06 12:52:49
[2020-03-06 21:53:50]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Yes we will update the Denali data feed documentation to indicate that professionals are only allowed one connection.

- Two simultaneous connections for CME symbols (Denali) and only one for Eurex symbols (SC RealTime)
Yes this will be the case.


We have confirmed that on version 2062, data sharing between installed instances of Sierra Chart on the same machine do work, when using the main server instance as SC Data-All Services and the client instance set to the SC order routing service.

Below is an example to confirm the proper functioning:
Generic Client (127.0.0.1:11094) | Restarting real-time data updates for symbol: ESH20_FUT_CME -> ESH20 | 2020-03-06 16:45:38.405
Generic Client (127.0.0.1:11094) | Received security definition for symbol ESH20_FUT_CME | 2020-03-06 16:45:38.418
Generic Client (127.0.0.1:11094) | Real-time data for symbol ESH20_FUT_CME has been restored. | 2020-03-06 16:45:39.073


Generic Client (127.0.0.1:11094) | Received security definition for symbol ESH20_FUT_CME | 2020-03-06 16:45:39.104
HD Request # 2 | Downloading Intraday chart data for ESH20_FUT_CME to the file ESH20_FUT_CME.scid. Service: sc_futures.dtc.trading | 2020-03-06 16:45:43.724
HD Request # 2 | Download start date-time: 2020-02-05 16:45:43.000 | 2020-03-06 16:45:43.725
HD Request # 2 | Using server: 127.0.0.1 port 11095 | 2020-03-06 16:45:43.726

Updated documentation is here:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-06 22:21:51
[2020-03-09 07:05:44]
User350666 - Posts: 38 | Ending Date: 2020-05-18
Dear Support,

I am still waiting for a reply/instructions to my support ticket (sent from my newly created 2nd account with the hope to keep communication clear and fast) regarding how to activate the professional data for my 2nd account.

Can you please get back to me with with an exact reply asap? My trading is pending/suspended since this change happened on 1 March.

I have already checked many times the DTC options during the past 2 years but it is not a viable technical/practical solution in my case.

Thank you.
[2020-03-09 09:43:29]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
We did set up the pricing and free time on that account as specified. So you just need to log into this website with that other account, and then activate the data feed according to the instructions here:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions

The Sierra Chart Exchange Data Feed for that account will be simply set up in an identical way as your current account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-09 09:44:16
[2020-03-09 10:13:31]
User350666 - Posts: 38 | Ending Date: 2020-05-18
Thank you, thats clear, but I have sent many other questions - actual issues that I encountered with last time, initially when signed up to the pro RT feeds.
There is also a problem with the EUREX pro/non pro category selection.
One of your colleagues promised to get back to me on Friday with the proper answers - I havent received any contact from him.
May I ask you to reply to my support ticket with the answers instead of addressing my questions here?
Thank you.
[2020-03-09 10:27:01]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
We will get to your ticket as soon as possible. It is not going to be until later in the morning and we do apologize for these issues, and problems on the Barchart side and we are working to resolve those, bring an end to these issues, but we cannot publicly go into them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-09 13:22:14]
User390455 - Posts: 48 | Ending Date: 2021-03-11
For data sharing between installed instances of Sierra Chart
I have test SC 1063 + Denali SC Data-All Services for server and the client instance set IB with futures ZN.
This Work.

(I did not touch the Source Data Multiplier and let 1 [1 * 1 = 1])

____
In you doc you said, if SC Data Multiplier is 0.01 (Server) we put Source Data Multiplier to 100 (Client). (With this rules x * y = 1)
Is only, SC Data-All Services with SC Order Routing
Or
Is SC Data-All Services with All service (IB, CQG, Transact, Gain)
[2020-03-09 16:10:26]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
You must mean version 2063. Not 1063. Regarding the Source Data Multiplier you will want to use 1 in the configuration you described.

The multiplier might only need to be changed differently in the case of SC Data-All Services and feeding data to SC Order Routing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-03-09 16:10:55
[2020-03-09 16:47:02]
User390455 - Posts: 48 | Ending Date: 2021-03-11
Yes, 2063.
Ok, only SC Data -> SC Order Routing (probably a specifity of TT).
If, is the only case. That can be an important info for the doc.
Date Time Of Last Edit: 2020-03-09 16:47:26
[2020-03-09 23:06:09]
User350666 - Posts: 38 | Ending Date: 2020-05-18
Dear Support,
I have just tried to activate all the pro exchanges for my 2nd account with zero success (error with ICE USA and EUREX + can not enable Denali at all).
I have sent a support ticket from my 2nd account - can you please advise on that?
Thank you.
[2020-03-09 23:34:47]
Sierra Chart - Max - Posts: 4521 | Ending Date: 2020-04-30
The Denali Exchange has been activated on your 2nd account. You can now activate the needed exchanges:

https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed


Your 2nd account has been set as a non-Professional account, so you can activate the non-Professional exchanges:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures
Sierra Chart Support
[2020-03-09 23:59:16]
User100888 - Posts: 1 | Ending Date: 2021-04-10
Just to make sure I understand/did correctly:

I activated the ICE US and Eurex for my 2nd account as a non-pro.
I activated the Denali CME group for my 2nd account as a pro.

Can you please confirm that my understanding is correct?

I just want to avoid the same issue (without knowing, paying less than what is required.)

Thank you.
[2020-03-10 00:41:35]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
Can you please confirm that my understanding is correct?
This is how it is for the time being. But expect at some point Barchart will make the account professional.
Sierra Chart Support - Engineering Level

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