Support Board

Date/Time: Fri, 26 Apr 2024 07:23:15 +0000

Post From: Notice: Sierra Chart/Barchart Exchange Data Feed

[2020-03-02 09:25:12] Link To Thread - Link To Post [Go To First Post]
User350666 - Posts: 38
I am using non-CME data for my trading as well (as an addition to CME) and I pay pro fees. My current infrastructure (instances spread across dedicated servers) is created in a way that was fully optimized for 4 concurrent realtime connections. This current change suddenly messed up this system that works since 2 years now, perfectly - I am still in the process to recover/fix/evaluate things that happened since the markets re-opened on Sunday. Re-structuring everything takes minimum of days without being able to continue trading - thats on top of what this 'outage' caused. Going for 'CME only' is not an option. Using less than 4 connections is not an option for me either. The real annoyance is how this was communicated - no notification from Barchart (although I am in contact with them directly as well and they know of my SC data usage) - sending out a support ticket from SC's side during the weekend, although email address and phone number is provided on my account information This is not good at all.